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- Tasks: Engage with customers via email, chat, and phone to resolve inquiries and enhance their shopping experience.
- Company: Join Turtles, a fast-growing tech company transforming the shopping experience for millions.
- Benefits: Work remotely, flexible hours, and a supportive team culture focused on growth.
- Why this job: Be at the forefront of customer happiness in a dynamic, innovative environment.
- Qualifications: Strong communication skills, multitasking ability, and a passion for helping others.
- Other info: Immediate openings available; perfect for night owls and weekend warriors!
The predicted salary is between 25000 - 30000 £ per year.
Company Description
At Turtles, our mission is to make shopping magical again. We’re building the world's #1 platform for powering interactive shopping experiences, helping brands and retailers transform how they promote and sell their products. Turtles powers some of the world’s most iconic brands, fueling over $250 million in annual GMV and serving a community of over 27 million US shoppers. We are a rapidly-growing global company, and we are now looking for a Customer Happiness Advocate to join our team remotely, to help us continue our rapid growth.
As part of Turtles, you will be in a fast-paced environment that encourages open communication. You will have the opportunity to work on exciting projects and bring your own ideas to the table. We value passion and reward those who deliver results. We welcome applications from all over the world as we have both an office in Helsinki, Finland and remote teams globally.
Role Description
Are you looking to join a high growth tech company? Are you passionate about people? Then we are looking for you! We are a small team with a big business! Our customers come first, and our Customer Support team is at the forefront!
As a member of this team, you would be responsible for answering customer inquiries through email, chat, and phone. Successful applicants will begin with a two-week remote training period, following which the opportunity to work remotely is available. This is a 5 day per week position with shifts that may be from Mon-Sun and include evening work. We are looking for highly motivated people, who are capable of independent work and can meet set expectations within deadlines. We're looking to fill this role immediately, so please apply ASAP!
Responsibilities
- Adhering to a daily schedule that includes a mix of taking phone calls, simultaneous chats, and responding to emails.
- Engaging in human conversations with customers to identify and resolve issues, and provide help for them to succeed and have fun while shopping.
- Ensuring customers receive the best Customer Service possible by responding to them in real time with the highest quality answer and experience possible.
- Completing follow-up documentation after each customer ticket.
- Offer needs-based solutions, not pushy sales.
- This is not a regular 9-5 job - We have 24/7 Customer Support so we are seeking night owls and weekend warriors alike!
- Owning your own development through reflection, reviewing past interactions and preparing to take initiative on opportunities.
Requirements
- In possession of a work permit in your country of residence. Your application will not be considered if you do not meet this requirement.
- Modern computer skills: Must be comfortable using and multitasking through: G-Suite, presentation software, communication tools (Slack and Zoom). Ability to learn new software is an asset.
- Nice to have: experience with a CRM like Intercom/Zendesk, using text expander software, MMO gaming mouse (for productivity).
- Fluent professional English proficiency.
- Type a minimum of 50 words per minute (Test yourself online if unsure!).
- Excellent written and spoken communication skills.
- Ability to multi-task in a fast-paced environment.
- Willingness to help our customers and provide them with a personal experience.
- Creative problem solver.
- Ability to continuously develop and adapt to a growing team.
- You hold yourself to high ethical standards.
- Proofread your application!
Customer Support Agent (Worldwide Remote) in Cambridge employer: Turtles.com
Contact Detail:
Turtles.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Agent (Worldwide Remote) in Cambridge
✨Tip Number 1
Get to know the company inside out! Research Turtles and understand their mission to make shopping magical again. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers through various channels, it's crucial to be clear and friendly. Try role-playing with a friend or family member to get comfortable with answering customer inquiries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you went above and beyond for someone. This will demonstrate your ability to provide exceptional customer service, which is key for the Customer Happiness Advocate role.
✨Tip Number 4
Apply through our website! We want to see your application as soon as possible, especially since we're looking to fill this role immediately. Don't wait around – take the leap and show us why you're the perfect fit for Turtles!
We think you need these skills to ace Customer Support Agent (Worldwide Remote) in Cambridge
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer support shine through in your application. We want to see that you genuinely care about helping people and making their shopping experience magical!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the role. We love seeing how your background aligns with our mission at Turtles!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Customer Support Agent role.
Proofread, Proofread, Proofread!: Before hitting send, double-check your application for any typos or grammatical errors. A polished application shows us that you pay attention to detail, which is crucial in customer support!
How to prepare for a job interview at Turtles.com
✨Know the Company Inside Out
Before your interview, take some time to research Turtles and its mission. Understand their focus on creating magical shopping experiences and how they serve their customers. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Support Agent, excellent communication is key. During the interview, practice clear and concise responses. You might even want to prepare a few examples of how you've successfully resolved customer issues in the past. This will demonstrate your ability to engage in human conversations and provide top-notch service.
✨Demonstrate Your Problem-Solving Abilities
Turtles values creative problem solvers. Think of a challenging situation you've faced in a previous role and be ready to discuss how you approached it. Highlight your ability to think on your feet and offer needs-based solutions rather than just pushing sales.
✨Prepare for a Fast-Paced Environment
Since this role involves multitasking in a dynamic setting, be prepared to discuss how you manage your time and handle multiple tasks simultaneously. You could even mention any tools or techniques you use to stay organised and efficient, which will show that you're ready for the demands of the job.