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For Companies At a Glance
- Tasks: Lead and transform Customer Success strategies for a dynamic tech company.
- Company: Join Turtl, a forward-thinking company committed to diversity and innovation.
- Benefits: Flexible hybrid work, competitive pay, and opportunities for professional growth.
- Other info: Collaborative environment with a commitment to inclusivity and diverse perspectives.
- Why this job: Make a real impact by shaping customer success and driving business growth.
- Qualifications: Experience in leadership roles with a focus on customer success and SaaS.
The predicted salary is between 43200 - 72000 £ per year.
Duration: minimum 3 months + potential advisory support
Reports to: CEO
Location: Hybrid — London (Co-Work Borough, London Bridge), with in-person collaboration encouraged weekly
The Brief
As Fractional VP of Customer Success, you will partner closely with the CEO and leadership team to bring clarity, structure, and pace to this evolution. You will take a holistic view of the function — from onboarding through to renewal and expansion — and help shape a model that is both commercially effective and scalable. This is a hands‑on, high‑impact role, combining strategic thinking with execution. You will lead the function on your working days, with the backing and authority to evolve how Customer Success operates, while working closely with cross‑functional leaders to ensure alignment.
As we continue to scale, we see a clear opportunity to further strengthen how we:
- Strengthen how we deliver value across the lifecycle
- Drive retention and expansion more consistently
- Align Customer Success more closely with commercial performance
This is a hands‑on, high‑impact role — combining strategy with execution.
Who You Are
- Experienced in fractional or project‑based leadership roles
- You are skilled at rapid diagnosis – able to quickly assess team capability, operating model fitness, and cultural health, and translate that into a clear, actionable brief
- Proven experience operating at VP / Head of Customer level, with a strong track record of transforming, scaling and evolving Customer Success functions
- Deep expertise in operating model design, segmentation, and value delivery frameworks
- Commercially focused, with a clear understanding of how Customer Success drives retention, expansion, and revenue outcomes
- Comfortable operating across strategy and execution, moving seamlessly between diagnosis, design, and implementation
- Experience within SaaS and the broader MarTech or ABM ecosystem is essential – familiarity with platforms such as Demandbase or 6sense is a plus, but not required.
Turtl is an equal opportunity employer and is committed to growing a diverse workforce that represents all people regardless of race, ethnicity, religion, age, gender identity or expression, sexual orientation, disability or neurodiversity. We encourage applications from all backgrounds and will make any recruitment or interview adjustments that will ensure a comfortable candidate experience.
Fractional VP of Customer Success employer: Turtl
Contact Detail:
Turtl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fractional VP of Customer Success
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that dream role.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their customer success strategies, and think about how you can add value. Be ready to share your past experiences and how they align with the role.
✨Tip Number 3
Showcase your expertise! Create a portfolio or case studies that highlight your achievements in customer success. This will help you stand out and demonstrate your hands-on experience.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are passionate about joining us. It shows initiative and gives you a better chance of being noticed.
We think you need these skills to ace Fractional VP of Customer Success
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in fractional leadership roles and your understanding of Customer Success. We want to see how your skills align with our needs, so don’t hold back on showcasing your relevant achievements!
Showcase Your Strategic Thinking: In your application, emphasise your ability to blend strategy with execution. We’re looking for someone who can quickly assess and transform Customer Success functions, so share examples of how you've done this in the past.
Be Authentic: Let your personality shine through! We value authenticity and want to get a sense of who you are beyond your professional experience. Share your passion for Customer Success and how you envision contributing to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Turtl
✨Know Your Customer Success Inside Out
Before the interview, brush up on your knowledge of Customer Success frameworks and models. Be ready to discuss how you've transformed and scaled Customer Success functions in previous roles. This will show that you understand the nuances of the role and can hit the ground running.
✨Demonstrate Strategic Thinking
Prepare examples that highlight your ability to think strategically while executing plans. Think about times when you’ve aligned Customer Success with commercial performance and how that impacted retention and expansion. This will illustrate your capability to balance both strategy and execution.
✨Showcase Your Hands-On Experience
Since this is a hands-on role, be ready to share specific instances where you’ve taken charge of a project or initiative. Discuss how you assessed team capabilities and implemented changes that led to measurable improvements. This will help convey your readiness for a high-impact position.
✨Familiarise Yourself with the Company’s Ecosystem
Research Turtl and its place within the SaaS and MarTech landscape. If you can, get to know their products and any relevant platforms like Demandbase or 6sense. Showing that you understand their business will demonstrate your genuine interest and help you connect your experience to their needs.