At a Glance
- Tasks: Communicate with clients and lenders, manage claims, and ensure smooth processing.
- Company: A fast-growing claims management company in Manchester with a supportive team culture.
- Benefits: Competitive salary, training opportunities, and a stable Monday–Friday work pattern.
- Other info: Great opportunities for progression and incentives for high performance.
- Why this job: Join a dynamic team and kickstart your career in claims management.
- Qualifications: Strong admin skills, attention to detail, and confident phone manner.
The predicted salary is between 24000 - 32000 € per year.
Manchester City Centre (Office-based) £28,000
About Us
Our client is a growing claims management company specialising in mis-sold car finance claims. We pride ourselves on efficient processes, accurate case handling, and a supportive team culture. With increasing demand for our services, we are expanding our operations team.
This team is the engine room of the business: they keep claims moving, chase missing information, and ensure lenders respond on time.
Key Responsibilities
- Client & Lender Communication
- Liaising with clients and lenders via phone and email to progress claims
- Handling inbound calls professionally, resolving queries or directing them appropriately
- Making outbound chaser calls to obtain missing documents or updates
- Clearly explaining what information is needed and why, ensuring clients comply quickly
- Email & Workflow Processing
- Managing large volumes of emails and distributing them through workflow queues
- Prioritising tasks according to urgency, deadlines, and team workload
- Identifying key information within emails and allocating actions swiftly
- Case Management & CRM Updating
- Updating CRM records with accurate notes, documents, timestamps, and case status
- Progressing each claim through structured stages to avoid delays
- Tracking active caseloads and ensuring no claim goes stale or dormant
- Flagging cases that require escalation or specialist review
- Document & Evidence Handling
- Requesting missing documentation (ID, agreements, finance documents etc.)
- Handling incoming post: opening, scanning, uploading, and filing correctly
- Ensuring all case files are complete, organised, and compliant
- Reviewing lender responses and ensuring they are assigned and actioned promptly
- Compliance & Quality
- Following company processes in line with FCA/CMC regulatory expectations
- Maintaining high accuracy in data entry and document handling
- Ensuring sensitive information is managed securely and confidentially
- Contributing to a high-standard, consistent customer experience
- Team Support & Continuous Improvement
- Collaborating with colleagues to manage workload and support peak demand
- Sharing case insights or blockers with management
- Suggesting improvements to workflows, templates, or procedures
- Supporting team targets through efficient, high-quality processing
What We’re Looking For
- Confident and professional phone manner
- Strong administrator with excellent attention to detail
- DISP / FCA / regulatory / compliance experience
- Comfortable processing large volumes of emails
- Able to follow structured workflows and processes
- Experience using CRMs and Google Docs / Google Workspace
- Highly organised, methodical and dependable
- Works well in a fast-paced, process-driven environment
Why Join Us?
- Fast-growing, reputable CMC brand
- Supportive team culture
- Training and progression available
- Incentives to reward high performance
- Manchester city-centre based office
- Stable, Monday–Friday work pattern with no late nights or weekends
How to Apply
If you’re organised, confident on the phone, and ready to build your career in claims management, we’d love to hear from you.
Claims Handler in Warrington employer: Turtl. Agency
Join a fast-growing claims management company in the heart of Manchester, where a supportive team culture and a commitment to employee development make us an excellent employer. With a stable Monday to Friday work pattern, opportunities for training and progression, and incentives to reward high performance, we ensure that our Claims Handlers thrive in a dynamic and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler in Warrington
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling client and lender communications, make sure you're comfortable speaking clearly and confidently. Role-play with a friend or family member to boost your confidence.
✨Tip Number 3
Be proactive during interviews! Prepare questions about the role and the team culture. This shows you're engaged and ready to contribute to their supportive environment right from the start.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining our fast-growing team in Manchester.
We think you need these skills to ace Claims Handler in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Handler role. Highlight your relevant experience, especially in claims management or customer service, and don’t forget to showcase your attention to detail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your phone skills and how you handle high volumes of emails, as these are key for us.
Showcase Your Organisational Skills:In your application, give examples of how you’ve managed workloads or prioritised tasks in the past. We love candidates who can keep things moving smoothly, so let us know how you do it!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Turtl. Agency
✨Know Your Stuff
Before the interview, make sure you understand the claims management process and the specific responsibilities of a Claims Handler. Familiarise yourself with common terms like FCA regulations and CRM systems, as this will show your potential employer that you're serious about the role.
✨Practice Makes Perfect
Rehearse common interview questions related to client communication and case management. Think about how you would handle specific scenarios, such as dealing with a difficult client or managing a high volume of emails. This will help you articulate your thoughts clearly during the interview.
✨Showcase Your Skills
Highlight your organisational skills and attention to detail by providing examples from your past experiences. Discuss how you've successfully managed workloads, prioritised tasks, or improved processes in previous roles. This will demonstrate that you can thrive in a fast-paced environment.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
