At a Glance
- Tasks: Manage client relationships and support onboarding processes in a fast-paced environment.
- Company: Fast-growing digital marketing and tech business with exciting growth plans.
- Benefits: Collaborative team, genuine progression opportunities, and exposure to leadership.
- Other info: Opportunity to influence processes as the company scales.
- Why this job: Join a dynamic team and help shape client experiences while working with innovative technology.
- Qualifications: Strong communication skills and interest in technology; experience in account management is a plus.
The predicted salary is between 30000 - 40000 € per year.
About the Company
Our client is a fast-growing digital marketing and technology business operating across multiple high-growth brands and sectors within the financial services space. The business specialises in building and scaling digital customer acquisition strategies, alongside developing innovative technology products designed to improve lead generation, customer journeys and operational performance within regulated environments.
The Role
This role sits between client relationships, commercial growth and operational support. You will act as a key point of contact for inbound opportunities, helping manage relationships, support onboarding processes and ensure a smooth experience throughout the customer journey. You will also work closely with internal operational and technical teams, so an interest in technology, systems and digital products is important.
The business is looking for someone proactive, organised and commercially aware who enjoys building relationships, solving problems and working within a fast-moving environment. This is not a heavily scripted sales role. Instead, it would suit someone who communicates naturally, builds trust quickly and is confident managing conversations with both clients and internal teams.
Key Responsibilities:
- Manage inbound enquiries and opportunities
- Build strong relationships with prospective and existing clients
- Understand client requirements and support the onboarding process
- Maintain regular communication throughout the customer journey keeping clients informed, reassured and engaged
- Handle questions, concerns and requests in a professional and solutions-focused manner
- Identify opportunities to strengthen and grow client relationships
- Troubleshoot problems and coordinate internally to get them resolved
- Act as the buffer between clients and the technical/product team
Technical Understanding & Product Confidence
- Be confident getting under the hood of the business’ products, systems and services and understanding how it works from both a client and delivery perspective.
- Develop a strong working knowledge of the products, the functionality, setup requirements and technical limitations.
- Be able to explain the platforms clearly to clients, guide them through setup with confidence and answer technical questions at a practical level.
- Understand client requirements well enough to translate them into clear, actionable tasks for the development team.
- Act as the bridge between technical delivery and commercial communication, ensuring clients feel informed, supported and confident in the products.
- Work closely with the founder and developers to stay close to product updates, roadmap developments and implementation requirements.
Commercial Growth & Coordination
- Support the wider commercial team with account growth opportunities
- Help identify opportunities for additional services or support across existing accounts
- Work closely with internal teams to ensure smooth delivery and communication
- Assist with pipeline management and follow-up activity
- Reduce churn by identifying risks before they escalate
- Support the business as it continues to scale and evolve
Internal Collaboration & Operations
- Coordinate internally to ensure actions and projects are progressing effectively
- Help improve internal processes, communication workflows, the customer onboarding and customer success function
- Work closely with senior leadership and operational teams across the business
- Put structure around client communication, issue handling and account growth
What We’re Looking For:
- Strong communication and relationship-building skills
- Commercially aware with a proactive mindset
- Organised and able to manage multiple priorities confidently
- Comfortable working in a fast-paced and evolving environment
- Positive, adaptable and solutions-focused approach
- Strong attention to detail and follow-through
- An interest in technology, digital products and operational systems
- Someone who enjoys working collaboratively and taking ownership
Desirable Experience:
- Experience within account management, SDR, partnerships or commercial support roles
- Experience within digital marketing, lead generation, technology or financial services environments
- Exposure to CRM systems, digital platforms or operational systems
- Experience working within fast-growing or scale-up businesses
- Confidence learning and understanding new technology products
Why Apply?
- Opportunity to join a fast-growing business with exciting growth plans
- Collaborative and ambitious team environment
- Genuine progression opportunities as the business grows
- High level of exposure across multiple areas of the business
- Opportunity to work closely with leadership and evolving technology products
- Opportunity to help shape processes and ways of working as the company scales
This is a fantastic opportunity to join a growing business at an exciting stage of its journey, working closely with senior leadership and helping shape how client relationships, onboarding and commercial growth evolve as the company scales.
Sales Development Representative in Manchester employer: Turtl. Agency
Join a dynamic and fast-growing digital marketing and technology business that thrives on innovation and collaboration. As a Sales Development Representative, you'll enjoy a supportive work culture that values proactive communication and relationship-building, with ample opportunities for personal and professional growth. Located in a vibrant environment, this role offers the chance to work closely with leadership and contribute to shaping processes as the company scales, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Development Representative in Manchester
✨Tip Number 1
Get to know the company inside out! Research their products, services, and recent news. This will help you speak confidently about how you can contribute to their growth during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for those tricky questions! Think about how your skills align with the role and be ready to share examples of how you've built relationships and solved problems in the past.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a thank-you email expressing your enthusiasm for the role. It shows you're proactive and keeps you top of mind for the hiring team.
We think you need these skills to ace Sales Development Representative in Manchester
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the company. A bit of flair can make your application stand out from the crowd.
Tailor Your Application:Make sure to customise your application to reflect the key responsibilities and skills mentioned in the job description. Highlight your relevant experience and how it aligns with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of the matter. Avoid fluff and focus on showcasing your skills and experiences that are most relevant to the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for both you and us!
How to prepare for a job interview at Turtl. Agency
✨Know the Company Inside Out
Before your interview, dive deep into the company's background, its brands, and the technology products they offer. Understanding their digital customer acquisition strategies will not only impress your interviewers but also help you relate your skills to their needs.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built relationships in previous roles. Highlight your proactive approach and ability to manage client communications effectively. This role is all about trust and rapport, so be ready to demonstrate your natural communication style.
✨Get Comfortable with Technology
Since this role involves a strong technical understanding, brush up on the relevant technologies and systems. Be prepared to discuss how you can translate client requirements into actionable tasks for the development team, showcasing your ability to bridge the gap between clients and tech.
✨Emphasise Your Problem-Solving Mindset
Think of specific instances where you've identified problems and implemented solutions. This role requires a solutions-focused approach, so share how you've tackled challenges in fast-paced environments and how you can apply that experience here.
