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For Companies At a Glance
- Tasks: Lead client onboarding, support, and drive commercial growth in a fast-paced tech environment.
- Company: Join a rapidly growing AI dialler and contact-centre technology business.
- Benefits: Competitive salary, dynamic work culture, and opportunities for professional development.
- Why this job: Be a key player in shaping client relationships and business growth from the ground up.
- Qualifications: Proactive, resourceful individuals with strong communication and problem-solving skills.
- Other info: Play a foundational role in building customer success as the company scales.
The predicted salary is between 40000 - 50000 £ per year.
We are working with an AI dialler and contact-centre technology business. The business is growing rapidly and is looking for a commercially sharp, technically minded operator to help support its next phase of growth. This is a great opportunity for someone who wants to join an early-stage, fast-growing technology company, working closely with the founder and development team while playing a key role in shaping how the business scales.
The role sits between the client and the product, acting as the key point of contact for onboarding, problem-solving, support, expectation management and commercial growth. This is not a passive account management role. The company is looking for someone proactive, resourceful and driven who spots problems before they become blockers, owns client relationships and helps build the function as the business grows.
The Role
Our client is looking for someone to own the day-to-day relationship between the platform and its clients. You will act as the bridge between the founder, the product/development team and the customer, ensuring clients are onboarded successfully, understand the platform, gain value from it quickly and remain engaged as the product continues to evolve. You will also play a key role in shaping how customer onboarding, support and account growth operate within the business. This is an opportunity for someone who enjoys building processes and helping create structure as the company scales.
Key Responsibilities
- Client Onboarding & Account Ownership
- Act as the first point of contact for new client onboarding
- Lead onboarding calls and guide clients through setup and implementation
- Understand each client’s business model, team structure and workflows
- Help clients understand how to get the best from the platform
- Set expectations around delivery, timelines, roadmap and product capability
- Build trusted relationships with key client stakeholders
- Customer Success & Support
- Check in regularly with clients to identify issues early
- Handle questions, objections and concerns confidently and commercially
- Troubleshoot problems and coordinate internally to get them resolved
- Act as the buffer between clients and the technical/product team
- Keep clients informed, reassured and engaged throughout
- Commercial Growth & Retention
- Identify upsell opportunities within existing accounts
- Support expansion of services and usage across client teams
- Reduce churn by identifying risks before they escalate
- Support the founder in building long-term, high-value client relationships
- Internal Coordination & Operations
- Translate client issues into clear tasks for the development team
- Log, prioritise and follow up on actions internally
- Ensure account administration and actions are managed effectively
- Help develop onboarding processes, client workflows and support structures
- Work closely with a small development team and the founder to improve delivery
- Technical Understanding & Product Confidence
- Be confident getting under the hood of the platform and understanding how it works from both a client and delivery perspective.
- Develop a strong working knowledge of the product, its functionality, setup requirements and technical limitations.
- Be able to explain the platform clearly to clients, guide them through setup with confidence and answer technical questions at a practical level.
- Understand client requirements well enough to translate them into clear, actionable tasks for the development team.
- Act as the bridge between technical delivery and commercial communication, ensuring clients feel informed, supported and confident in the product.
- Work closely with the founder and developers to stay close to product updates, roadmap developments and implementation requirements.
- Building the Function
- Help shape the customer onboarding and customer success function
- Put structure around client communication, issue handling and account growth
- Contribute ideas, process improvements and ways to scale effectively
- Play a foundational role in what this function becomes as the company grows
Onboarding & Operations Manager in Manchester employer: Turtl. Agency
Contact Detail:
Turtl. Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding & Operations Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their tech and how it fits into the market. This will help you speak confidently about how you can contribute to their growth.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share examples of how you've tackled challenges in previous roles. This will demonstrate your proactive approach and ability to handle client relationships effectively.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join us directly!
We think you need these skills to ace Onboarding & Operations Manager in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Onboarding & Operations Manager role. Highlight your experience in client onboarding and account management, and show us how you can bridge the gap between clients and technical teams.
Showcase Your Problem-Solving Skills: We want to see how proactive and resourceful you are! Share examples of how you've identified issues before they became blockers and how you've successfully managed client relationships in the past.
Demonstrate Technical Understanding: Since this role requires a good grasp of technology, let us know about your experience with tech products. Explain how you've helped clients understand complex systems and how you’ve translated their needs into actionable tasks for development teams.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Turtl. Agency
✨Know the Product Inside Out
Before your interview, make sure you have a solid understanding of the AI dialler and contact-centre technology. Familiarise yourself with its features, benefits, and any potential limitations. This will help you confidently discuss how you can support clients in getting the most out of the platform.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've proactively identified issues and implemented solutions. Highlight your ability to troubleshoot and coordinate with teams to resolve client concerns, as this role requires a hands-on approach to problem-solving.
✨Demonstrate Your Commercial Acumen
Be ready to discuss how you've previously identified upsell opportunities or contributed to client retention. The company is looking for someone who can drive commercial growth, so share specific instances where you've successfully managed client relationships and contributed to business expansion.
✨Emphasise Your Collaborative Spirit
This role involves working closely with the founder and development team, so it's crucial to demonstrate your ability to collaborate effectively. Share examples of how you've worked cross-functionally in the past and how you can bridge the gap between technical delivery and client communication.