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- Tasks: Manage complex claims and complaints while ensuring compliance with regulations.
- Company: Fast-growing Claims Management Company in Manchester City Centre.
- Benefits: Competitive salary, supportive team culture, and no late nights or weekends.
- Why this job: Join a pivotal role that influences compliance and operations in a dynamic environment.
- Qualifications: Experience in claims management and strong understanding of FCA regulations.
- Other info: Opportunity to shape processes in a scaling business.
The predicted salary is between 30000 - 34000 £ per year.
Our client is a fast-growing Claims Management Company (CMC) specialising in mis-sold car finance claims. With demand continuing to rise, they’re expanding their operations team and are now hiring an experienced Complaints & Compliance Specialist to play a key role in managing complex cases, ensuring regulatory compliance, and supporting high-quality customer outcomes.
This is a pivotal position within the business, ideal for someone who thrives in a fast-paced environment, has strong complaints handling experience, and takes pride in doing things the right way.
The RoleYou’ll be responsible for overseeing complex claims and complaints, ensuring cases are handled fairly, efficiently, and in line with FCA and DISP requirements. Acting as a key escalation point, you’ll work closely with internal teams and leadership to maintain high standards, improve processes, and support the business as it scales.
Key Responsibilities:- Managing complex client queries and escalated complaints
- Ensuring all complaints are handled fairly, professionally, and in line with DISP
- Liaising with lenders and third parties to progress claims effectively
- Monitoring turnaround times and maintaining strong service levels
- Handling inbound queries with confidence and professionalism
- Ensuring all processes align with FCA expectations and internal controls
- Maintaining high standards of data accuracy, confidentiality, and audit readiness
- Identifying risks, trends, and potential compliance issues early
- Supporting regulatory reporting and documentation where required
- Identifying inefficiencies and suggesting improvements to workflows
- Supporting management with insights on case trends and performance
- Contributing to the continuous improvement of the claims function
- Strong experience in claims management and complaints handling
- Solid understanding of FCA regulation and the DISP framework
- Highly organised, detail-focused, and process-driven
- Confident communicator with clients, lenders, and stakeholders
- Comfortable working in a fast-paced, regulated environment
- Fast-growing, reputable CMC brand
- A key role with real influence across compliance and operations
- Supportive, ambitious team culture
- Manchester city-centre office
- Monday–Friday role (no late nights, no weekends)
- Opportunity to shape processes within a scaling business
If you’re an experienced complaints or compliance professional looking to step into a role with real impact, we’d love to hear from you.
Complaints Specialist in Manchester employer: Turtl. Agency
Contact Detail:
Turtl. Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Specialist in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to complaints handling and compliance. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Complaints Specialist in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Complaints Specialist role. Highlight your experience in claims management and complaints handling, and don’t forget to mention your understanding of FCA regulations. We want to see how you fit into our fast-paced environment!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about complaints handling and how your skills align with our needs. Keep it concise but impactful – we love a good story that showcases your experience.
Showcase Your Communication Skills: As a Complaints Specialist, strong communication is key. In your application, demonstrate your ability to handle complex queries and escalate issues effectively. We want to know how you can confidently liaise with clients and stakeholders!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Turtl. Agency
✨Know Your Regulations
Familiarise yourself with FCA regulations and the DISP framework before the interview. Being able to discuss these in detail will show that you understand the compliance landscape and can navigate it effectively.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed complex complaints or claims. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Demonstrate Your Communication Skills
As a Complaints Specialist, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even role-play common scenarios with a friend to get comfortable handling difficult conversations.
✨Be Process-Oriented
Think about how you can contribute to process improvements within the company. Prepare some ideas on inefficiencies you've noticed in previous roles and how you would address them. This shows initiative and a commitment to continuous improvement.