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For Companies At a Glance
- Tasks: Lead a dynamic team in processing claims and enhancing customer experiences.
- Company: Fast-growing Claims Management Company in Manchester city centre.
- Benefits: Competitive salary, stable hours, and a supportive team culture.
- Why this job: Make a real impact in a leadership role with growth opportunities.
- Qualifications: Experience in claims management and strong leadership skills.
- Other info: Join a reputable brand with a focus on innovation and efficiency.
The predicted salary is between 30000 - 32000 £ per year.
Our client is a fast-growing Claims Management Company (CMC) specialising in mis-sold car finance claims. With demand rising, they’re expanding their operations team and are now hiring an experienced Claims Team Lead to oversee and develop a team of Claims Administrators within their Manchester city centre office. This is a key leadership role at the heart of the business, ensuring claims are processed efficiently, customers receive a high-quality experience, and regulatory standards are consistently met.
The Role
As Claims Team Leader, you’ll be responsible for managing the day-to-day performance of the claims admin function, supporting staff, driving workflow efficiency, and ensuring the business operates in line with FCA and DISP requirements. You’ll act as the escalation point for complex claims and complaints, while working closely with senior leadership to improve processes as the company scales.
Key Responsibilities:
- Team Leadership & Performance
- Managing and mentoring a team of Claims Administrators
- Overseeing workloads, workflow queues, and daily output
- Supporting team targets through efficient, high-quality processing
- Driving a high-performance, quality-focused culture
- Managing workloads as a team
- Claims & Complaints Oversight
- Acting as the escalation point for complex client queries and complaints
- Ensuring complaints are handled fairly, professionally and in line with DISP
- Liaising with lenders and third parties to keep claims progressing smoothly
- Monitoring turnaround times and service levels
- Handling inbound calls professionally and resolving queries confidently
- Compliance & FCA Standards
- Ensuring processes align with FCA expectations and internal controls
- Maintaining high standards of data accuracy, confidentiality, and audit readiness
- Identifying risk, trends, and operational blockers early
- Process Improvement & Operations
- Spotting inefficiencies and suggesting workflow improvements
- Supporting management with reporting, case trends and team performance
- Helping scale the function as claim volumes increase
What We’re Looking For
- Strong experience in claims management and complaints handling
- Working knowledge of FCA regulation and DISP framework
- Previous experience leading or supervising admin/claims teams
- Highly organised, process-driven and detail-focused
- Confident communicator with clients, lenders and internal stakeholders
- Comfortable in a fast-paced, regulated environment
Why Join?
- Fast-growing, reputable CMC brand
- Leadership role with genuine influence and progression
- Supportive, ambitious team culture
- Manchester city-centre office
- Stable Monday–Friday role (no late nights, no weekends)
- Opportunity to shape and develop a growing function
If you’re an experienced claims professional ready to step into a leadership role and help build a high-performing team, we’d love to hear from you. Drop me a message / apply now.
Claims Team Lead in Manchester employer: Turtl. Agency
Contact Detail:
Turtl. Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Team Lead in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Claims Team Lead role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to claims management and think about how your experience aligns with their values. This will help you stand out as a candidate who’s genuinely interested in the role.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you’ve successfully led teams, handled complex claims, and improved processes. This will show that you’re not just a claims expert but also a capable leader.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Claims Team Lead in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Team Lead role. Highlight your experience in claims management and any leadership roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about claims management and how you can contribute to our team. Keep it concise but impactful, and don’t forget to mention your understanding of FCA regulations.
Showcase Your Achievements: When detailing your past roles, focus on your achievements rather than just responsibilities. Use numbers and examples to demonstrate how you’ve improved processes or led teams to success. We love seeing results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Turtl. Agency
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of claims management and the FCA regulations. Be prepared to discuss specific examples from your past experience that demonstrate your understanding of these areas, as well as how you've successfully handled complaints.
✨Showcase Your Leadership Skills
As a Claims Team Lead, you'll need to demonstrate your ability to lead and mentor a team. Think of instances where you've motivated your team or improved performance. Be ready to share how you handle conflicts and support your team in achieving their targets.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to claims and complaints. Practice articulating your thought process and decision-making skills. This will show your potential employer that you can think on your feet and handle complex issues effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company's culture, growth plans, or how they measure success in the claims department. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
