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For Companies At a Glance
- Tasks: Communicate with clients and lenders to progress claims and manage documentation.
- Company: A fast-growing claims management company in Manchester with a supportive team culture.
- Benefits: Competitive salary, training opportunities, and a stable Monday–Friday work pattern.
- Why this job: Join a dynamic team and kickstart your career in claims management.
- Qualifications: Strong admin skills, attention to detail, and confident phone manner.
- Other info: Opportunities for progression and incentives for high performance.
The predicted salary is between 24000 - 32000 £ per year.
Manchester City Centre (Office-based) £28,000
About Us
Our client is a growing claims management company specialising in mis-sold car finance claims. We pride ourselves on efficient processes, accurate case handling, and a supportive team culture. With increasing demand for our services, we are expanding our operations team and are now hiring a Claims Administrator to join us in our Manchester office. This team is the engine room of the business: they keep claims moving, chase missing information, and ensure lenders respond on time.
Key Responsibilities
- Client & Lender Communication
- Liaising with clients and lenders via phone and email to progress claims
- Handling inbound calls professionally, resolving queries or directing them appropriately
- Making outbound chaser calls to obtain missing documents or updates
- Clearly explaining what information is needed and why, ensuring clients comply quickly
- Email & Workflow Processing
- Managing large volumes of emails and distributing them through workflow queues
- Prioritising tasks according to urgency, deadlines, and team workload
- Identifying key information within emails and allocating actions swiftly
- Case Management & CRM Updating
- Updating CRM records with accurate notes, documents, timestamps, and case status
- Progressing each claim through structured stages to avoid delays
- Tracking active caseloads and ensuring no claim goes stale or dormant
- Flagging cases that require escalation or specialist review
- Document & Evidence Handling
- Requesting missing documentation (ID, agreements, finance documents etc.)
- Handling incoming post: opening, scanning, uploading, and filing correctly
- Ensuring all case files are complete, organised, and compliant
- Reviewing lender responses and ensuring they are assigned and actioned promptly
- Compliance & Quality
- Following company processes in line with FCA/CMC regulatory expectations
- Maintaining high accuracy in data entry and document handling
- Ensuring sensitive information is managed securely and confidentially
- Contributing to a high-standard, consistent customer experience
- Team Support & Continuous Improvement
- Collaborating with colleagues to manage workload and support peak demand
- Sharing case insights or blockers with management
- Suggesting improvements to workflows, templates, or procedures
- Supporting team targets through efficient, high-quality processing
What We’re Looking For
- Confident and professional phone manner
- Strong administrator with excellent attention to detail
- DISP / FCA / regulatory / compliance experience
- Comfortable processing large volumes of emails
- Able to follow structured workflows and processes
- Experience using CRMs and Google Docs / Google Workspace
- Highly organised, methodical and dependable
- Works well in a fast-paced, process-driven environment
Why Join Us?
- Fast-growing, reputable CMC brand
- Supportive team culture
- Training and progression available
- Incentives to reward high performance
- Manchester city-centre based office
- Stable, Monday–Friday work pattern with no late nights or weekends
How to Apply
If you’re organised, confident on the phone, and ready to build your career in claims management, we’d love to hear from you.
Claims Handler in Manchester employer: Turtl. Agency
Contact Detail:
Turtl. Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler in Manchester
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling client and lender communication, make sure you're comfortable speaking clearly and confidently over the phone. Role-play with a friend or family member to get the hang of it.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you managed multiple tasks or handled a high volume of emails. This will demonstrate that you can thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Claims Handler in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Handler role. Highlight your experience with client communication, case management, and any relevant compliance knowledge. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about claims management and how you can contribute to our supportive team culture. Keep it concise but engaging – we love a good story!
Show Off Your Attention to Detail: In this role, accuracy is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work, so show us that you’re meticulous!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Turtl. Agency
✨Know Your Stuff
Before the interview, make sure you understand the claims management process and the specific role of a Claims Handler. Familiarise yourself with common terms like FCA regulations and CRM systems, as this will show your potential employer that you're serious about the position.
✨Practice Makes Perfect
Rehearse common interview questions related to client communication and case management. Think about how you would handle specific scenarios, such as dealing with a difficult client or managing a high volume of emails. This will help you articulate your thoughts clearly during the interview.
✨Showcase Your Skills
Be ready to discuss your organisational skills and attention to detail. Prepare examples from your past experiences where you've successfully managed workloads or improved processes. This will demonstrate your ability to thrive in a fast-paced environment, which is crucial for this role.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture, training opportunities, and how success is measured in the role. This shows your genuine interest in the company and helps you determine if it’s the right fit for you.
