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For Companies At a Glance
- Tasks: Communicate with clients and lenders, manage claims, and ensure smooth processing.
- Company: A fast-growing claims management company in Manchester with a supportive team culture.
- Benefits: Competitive salary, training opportunities, and a stable Monday to Friday work pattern.
- Why this job: Join a dynamic team and kickstart your career in claims management.
- Qualifications: Experience in claims management, strong communication skills, and attention to detail.
- Other info: Opportunities for progression and incentives for high performance.
The predicted salary is between 20800 - 31200 £ per year.
Manchester City Centre (Office-based) £26,000
About Us
Our client is a growing claims management company specialising in mis-sold car finance claims. We pride ourselves on efficient processes, accurate case handling, and a supportive team culture. With increasing demand for our services, we are expanding our operations team and are now hiring a Claims Administrator to join us in our Manchester office. This team is the engine room of the business: they keep claims moving, chase missing information, and ensure lenders respond on time.
Key Responsibilities
- Client & Lender Communication
- Liaising with clients and lenders via phone and email to progress claims
- Handling inbound calls professionally, resolving queries or directing them appropriately
- Making outbound chaser calls to obtain missing documents or updates
- Clearly explaining what information is needed and why, ensuring clients comply quickly
- Email & Workflow Processing
- Managing large volumes of emails and distributing them through workflow queues
- Prioritising tasks according to urgency, deadlines, and team workload
- Identifying key information within emails and allocating actions swiftly
- Case Management & CRM Updating
- Updating CRM records with accurate notes, documents, timestamps, and case status
- Progressing each claim through structured stages to avoid delays
- Tracking active caseloads and ensuring no claim goes stale or dormant
- Flagging cases that require escalation or specialist review
- Document & Evidence Handling
- Requesting missing documentation (ID, agreements, finance documents etc.)
- Handling incoming post: opening, scanning, uploading, and filing correctly
- Ensuring all case files are complete, organised, and compliant
- Reviewing lender responses and ensuring they are assigned and actioned promptly
- Compliance & Quality
- Following company processes in line with FCA/CMC regulatory expectations
- Maintaining high accuracy in data entry and document handling
- Ensuring sensitive information is managed securely and confidentially
- Contributing to a high-standard, consistent customer experience
- Team Support & Continuous Improvement
- Collaborating with colleagues to manage workload and support peak demand
- Sharing case insights or blockers with management
- Suggesting improvements to workflows, templates, or procedures
- Supporting team targets through efficient, high-quality processing
What We’re Looking For
- 12 months minimum in a claims management environment (CMC experience preferred)
- Confident and professional phone manner
- Strong administrator with excellent attention to detail
- DISP / FCA / regulatory / compliance experience
- Comfortable processing large volumes of emails
- Able to follow structured workflows and processes
- Experience using CRMs and Google Docs / Google Workspace
- Highly organised, methodical and dependable
- Works well in a fast-paced, process-driven environment
Why Join Us?
- Fast-growing, reputable CMC brand
- Supportive team culture
- Training and progression available
- Incentives to reward high performance
- Manchester city-centre based office
- Stable, Monday–Friday work pattern with no late nights or weekends
If you’re organised, confident on the phone, and ready to build your career in claims management, we’d love to hear from you.
Claims Administrator in Manchester employer: Turtl. Agency
Contact Detail:
Turtl. Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Administrator in Manchester
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since the role involves a lot of client and lender communication, make sure you’re comfortable speaking clearly and confidently over the phone. Role-play with a friend or family member to get the hang of it.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage your time and prioritise tasks, especially when handling large volumes of emails and documents. Share specific examples from your past experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Claims Administrator in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Administrator role. Highlight your experience in claims management and any relevant skills that match the job description. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Keep it concise but engaging – we love a good story!
Showcase Your Communication Skills: Since the role involves a lot of client and lender communication, make sure to demonstrate your strong phone manner and email etiquette in your application. We’re looking for someone who can communicate clearly and professionally.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Turtl. Agency
✨Know Your Claims Management Stuff
Make sure you brush up on your knowledge of claims management, especially in the context of mis-sold car finance. Familiarise yourself with common terms and processes, as well as any relevant regulations like FCA guidelines. This will show that you're not just interested in the role but also understand the industry.
✨Practice Your Communication Skills
Since the role involves a lot of client and lender communication, practice how you articulate your thoughts clearly and professionally. You might want to role-play some scenarios where you handle queries or chase missing information. This will help you feel more confident during the actual interview.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your workload and prioritise tasks. Think of examples from your past experience where you successfully handled large volumes of emails or documents. Showing that you can stay organised in a fast-paced environment will be a big plus.
✨Show Your Team Spirit
This role is all about collaboration and supporting your team. Be prepared to share examples of how you've worked well with others in previous jobs. Highlight any instances where you suggested improvements or helped your team meet targets, as this aligns perfectly with the company culture.
