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- Tasks: Manage claims, liaise with clients and lenders, and ensure smooth processing.
- Company: Fast-growing Claims Management Company in Manchester city centre.
- Benefits: Competitive salary, training opportunities, and performance incentives.
- Why this job: Join a dynamic team and make a real impact in claims management.
- Qualifications: Organised, confident communicator, and familiar with CRMs.
- Other info: Stable Monday–Friday role with excellent career progression.
The predicted salary is between 22000 - 28000 £ per year.
Our client is a fast-growing Claims Management Company (CMC) specialising in mis-sold car finance claims. With demand rising, they’re expanding their operations team and are now hiring a Claims Administrator to join their Manchester city centre office.
This team is the engine room of the business – keeping claims moving, chasing missing information, and ensuring lenders respond on time.
If you’re organised, confident on the phone, and love a role where you can stay busy and make things happen… keep reading.
- Liaising with clients and lenders via phone and email to progress claims
- Explaining clearly what information is needed and why (helping clients respond quickly!)
- Updating case notes, documents, timestamps and claim status accurately
- Moving claims through structured stages to avoid delays
- Following processes in line with regulatory expectations
- Maintaining high accuracy in data entry and document handling
- Supporting a consistent, high-quality customer experience
- Supporting team targets through efficient, high-quality processing
Requirements:
- Confident and professional phone manner
- Compliance / regulatory experience (nice to have, not essential)
- Confident using CRMs and Google Workspace (Docs/Sheets etc.)
Benefits:
- Fast-growing, reputable CMC brand
- Training and progression opportunities
- Incentives to reward performance
- Stable Monday–Friday role
If you’re organised, confident on the phone, and ready to build your career in claims management, we’d love to hear from you.
Administrator (Administration) in Manchester employer: Turtl. Agency
Contact Detail:
Turtl. Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator (Administration) in Manchester
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of phone communication, try role-playing with a friend or family member. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you're engaged and eager to learn more about the role and the company. Think about what you want to know regarding their processes or team dynamics.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the position and keeps you on their radar.
We think you need these skills to ace Administrator (Administration) in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Administrator role. Highlight your organisational skills and any experience with CRMs or compliance, as these are key for us. A personalised CV shows you’re genuinely interested in the position!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your confidence on the phone and your ability to keep things moving – we love that energy!
Showcase Your Communication Skills: Since this role involves liaising with clients and lenders, make sure to demonstrate your communication skills in your application. Use clear and concise language, and don’t forget to mention any relevant experience you have in customer service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – a quality we value!
How to prepare for a job interview at Turtl. Agency
✨Know Your Stuff
Before the interview, make sure you understand the role of a Claims Administrator. Familiarise yourself with the claims process, especially in relation to mis-sold car finance. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires a lot of organisation, be prepared to discuss how you manage your time and tasks. Bring examples of how you've successfully handled multiple responsibilities in the past, whether in previous jobs or during your studies.
✨Practice Your Phone Manner
As you'll be liaising with clients and lenders over the phone, practice speaking clearly and professionally. You might even want to do a mock call with a friend to get comfortable explaining what information is needed and why it’s important.
✨Be Ready for Compliance Questions
While compliance experience isn't essential, it's good to know the basics. Brush up on what compliance means in the context of claims management. Be ready to discuss how you would ensure accuracy and follow processes to meet regulatory expectations.