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- Tasks: Manage and progress claims efficiently while communicating with clients and lenders.
- Company: Fast-growing Claims Management Company in Manchester City Centre.
- Benefits: Competitive salary, supportive team culture, training opportunities, and no weekend work.
- Other info: Great career progression and performance rewards await you!
- Why this job: Join a dynamic team and make a real impact in the claims industry.
- Qualifications: Experience in claims management and strong communication skills required.
The predicted salary is between 28000 - 32000 £ per year.
Our client is a fast-growing Claims Management Company specialising in mis-sold car finance claims. With demand rising, they’re expanding their operations team and are looking for an experienced Claims Specialist to manage and progress cases efficiently, ensuring lenders respond within required timeframes.
If you have hands-on claims experience and thrive in a fast-paced, process-driven environment… keep reading.
What You’ll Be Doing- Client & Lender Communication
- Handling inbound and outbound calls to progress active claims
- Liaising directly with clients and lenders to gather information and drive cases forward
- Confidently managing conversations and setting expectations
- Managing high volumes of claim-related correspondence
- Prioritising workload effectively to meet deadlines and SLAs
- Working within automated systems while proactively chasing updates
- Managing your own caseload end-to-end
- Updating CRM systems, case notes, and claim statuses accurately
- Moving claims through each stage efficiently and flagging any risks or delays
- Requesting and handling key documentation (ID, agreements, etc.)
- Ensuring all files are accurate, compliant, and audit-ready
- Working within regulated processes (FCA environment)
- Collaborating with the wider team to hit targets
- Supporting process improvements and sharing best practice
- Previous experience working within claims
- Experience managing or supporting claims within a CMC, legal, insurance, or financial services environment
- Confident and professional communication skills, particularly over the phone
- Strong attention to detail and ability to manage a high-volume caseload
- Comfortable working within structured processes and compliance frameworks
- Experience using CRM systems
- Ideally, experience within an FCA-regulated environment
- Fast-growing, reputable CMC
- Supportive team culture
- Clear training & progression opportunities
- Incentives & performance rewards
- Monday–Friday role – no weekends
Drop me a message or apply now!
Locations
Claims Specialist in Cheshire, Warrington employer: Turtl. Agency
Contact Detail:
Turtl. Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Specialist in Cheshire, Warrington
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls with clients and lenders, it’s crucial to sound confident and professional. Role-play with a friend or record yourself to improve your communication style.
✨Tip Number 3
Be ready to discuss your claims experience in detail. Think of specific examples where you managed cases effectively or improved processes. This will demonstrate your hands-on expertise and problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that Claims Specialist position!
We think you need these skills to ace Claims Specialist in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Specialist role. Highlight your hands-on claims experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your previous experience aligns with what we’re looking for. Keep it concise but impactful!
Showcase Your Communication Skills: Since the role involves a lot of client and lender communication, make sure to demonstrate your confident and professional communication style in your application. We love seeing candidates who can manage conversations effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Turtl. Agency
✨Know Your Claims Stuff
Make sure you brush up on your claims knowledge before the interview. Understand the ins and outs of mis-sold car finance claims, as well as any relevant regulations. This will show that you're not just familiar with the role but genuinely interested in it.
✨Practice Your Communication Skills
Since the role involves a lot of client and lender communication, practice how you articulate your thoughts. You might want to do mock calls with a friend or family member to get comfortable managing conversations and setting expectations.
✨Get Organised with Case Management
Familiarise yourself with case management processes and CRM systems. Be ready to discuss how you would manage a high-volume caseload and ensure compliance. Bring examples from your past experience to demonstrate your ability to handle this effectively.
✨Show Team Spirit
This role is all about collaboration, so be prepared to talk about how you've supported your team in the past. Share specific instances where you contributed to process improvements or helped colleagues hit targets, as this will highlight your team-oriented mindset.