At a Glance
- Tasks: Manage claims, communicate with customers, and keep processes organised.
- Company: Fast-growing Claims Management Company in Manchester City Centre.
- Benefits: Monday to Friday role, clear progression, supportive team culture, and ongoing training.
- Other info: Performance incentives and recognition for your hard work.
- Why this job: Join a dynamic team and shape processes in a growing business.
- Qualifications: Experience in claims or process-driven environments, strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Our client is a fast-growing Claims Management Company and we’re looking for someone organised, proactive and confident to join their operations team. This is a role for someone who takes real ownership of their work — someone who can manage a varied caseload, communicate professionally with customers and third parties, and keep processes moving efficiently without losing attention to detail. If you thrive in a fast-paced, process-driven environment and enjoy keeping things organised whilst delivering a high standard of customer service, we’d love to hear from you.
What You’ll Be Doing
- Handling inbound and outbound communication with customers and lenders
- Chasing updates and progressing claims efficiently
- Keeping CRM systems, case notes and claim statuses accurate and up to date
- Escalating any delays, risks or issues where required
- Managing high volumes of emails and claim-related correspondence
- Working within structured processes and compliance requirements consistently
- Requesting and handling key documentation
- Ensuring all files remain accurate, compliant and audit-ready
What We’re Looking For
- Previous experience within claims, financial services, insurance, legal or another process-driven environment
- Strong written and verbal communication skills
- Confident speaking with customers over the phone
- Excellent attention to detail and organisational skills
- Ability to manage high volumes of work whilst maintaining accuracy
- Comfortable using CRM systems and digital case management tools
- Someone proactive, reliable and able to work independently
- Experience within an FCA-regulated environment is beneficial but not essential
What’s On Offer
- Monday–Friday role — no weekends
- Clear progression opportunities as the business continues to scale
- Supportive and collaborative team culture
- Performance incentives and recognition
- Ongoing training and development opportunities
- Opportunity to join a genuinely growing business and help shape processes as the team expands
Case Handler employer: Turtl. Agency
Join a dynamic and fast-growing Claims Management Company in the heart of Manchester City Centre, where you will be part of a supportive and collaborative team culture. With clear progression opportunities, ongoing training, and performance incentives, this role offers a chance to thrive in a process-driven environment while making a meaningful impact on customer service. Embrace the opportunity to shape processes as the business expands, all within a vibrant city location that fosters both professional and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Case Handler
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, try role-playing scenarios with friends or family. This will boost your confidence and help you articulate your thoughts clearly during interviews.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed caseloads or kept processes running smoothly in previous roles. This will demonstrate that you can handle the fast-paced environment they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Case Handler
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Case Handler role. Highlight your experience in claims or similar environments, and show us how your skills match what we're looking for. A personal touch goes a long way!
Show Off Your Communication Skills:Since this role involves a lot of communication, let your written application reflect your strong verbal and written skills. Use clear, professional language and make sure to proofread for any typos or errors before hitting send.
Demonstrate Your Organisational Skills:We want to see how you manage your workload! In your application, mention specific examples of how you've kept things organised in previous roles, especially when handling high volumes of work. This will show us you're ready for the fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Turtl. Agency
✨Know Your Stuff
Before the interview, make sure you understand the role of a Case Handler inside out. Familiarise yourself with claims management processes and the specific responsibilities mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of communication with customers and third parties, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations. This will demonstrate your ability to handle the fast-paced environment they’re looking for.
✨Be Organised and Detail-Oriented
Bring a notepad or digital device to jot down important points during the interview. Highlight your organisational skills by discussing how you manage your workload and keep track of details in your previous jobs. This will reassure them that you can handle a varied caseload without missing a beat.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows that you’re not just interested in the job, but also in how you can contribute to the team and grow within the company. It’s a great way to leave a lasting impression!
