At a Glance
- Tasks: Manage complex claims and complaints while ensuring compliance with regulations.
- Company: Fast-growing Claims Management Company in Manchester City Centre.
- Benefits: Competitive salary, supportive team culture, and no late nights or weekends.
- Other info: Opportunity to shape processes in a scaling business.
- Why this job: Join a pivotal role with real influence in a dynamic environment.
- Qualifications: Experience in claims management and strong complaints handling skills.
The predicted salary is between 30000 - 34000 € per year.
Our client is a fast-growing Claims Management Company (CMC) specialising in mis-sold car finance claims. With demand continuing to rise, they’re expanding their operations team and are now hiring an experienced Complaints Specialist to play a key role in managing complex cases, ensuring regulatory compliance, and supporting high-quality customer outcomes.
This is a pivotal position within the business, ideal for someone who thrives in a fast-paced environment, has strong complaints handling experience, and takes pride in doing things the right way.
The RoleYou’ll be responsible for overseeing complex claims and complaints, ensuring cases are handled fairly, efficiently, and in line with FCA and DISP requirements. Acting as a key escalation point, you’ll work closely with internal teams and leadership to maintain high standards, improve processes, and support the business as it scales.
Key Responsibilities:- Managing complex client queries and escalated complaints
- Ensuring all complaints are handled fairly, professionally, and in line with DISP
- Liaising with lenders and third parties to progress claims effectively
- Monitoring turnaround times and maintaining strong service levels
- Handling inbound queries with confidence and professionalism
- Ensuring all processes align with FCA expectations and internal controls
- Maintaining high standards of data accuracy, confidentiality, and audit readiness
- Identifying risks, trends, and potential compliance issues early
- Supporting regulatory reporting and documentation where required
- Identifying inefficiencies and suggesting improvements to workflows
- Supporting management with insights on case trends and performance
- Contributing to the continuous improvement of the claims function
- Strong experience in claims management and complaints handling
- Solid understanding of FCA regulation and the DISP framework
- Highly organised, detail-focused, and process-driven
- Confident communicator with clients, lenders, and stakeholders
- Comfortable working in a fast-paced, regulated environment
- Fast-growing, reputable CMC brand
- A key role with real influence across compliance and operations
- Supportive, ambitious team culture
- Manchester city-centre office
- Monday–Friday role (no late nights, no weekends)
- Opportunity to shape processes within a scaling business
If you’re an experienced complaints or compliance professional looking to step into a role with real impact, we’d love to hear from you.
Complaints Handler in Bolton employer: Turtl. Agency
Join a fast-growing Claims Management Company in the heart of Manchester, where you will play a pivotal role as a Complaints Specialist. Enjoy a supportive and ambitious team culture, with opportunities for professional growth and the chance to influence compliance and operations in a dynamic environment. With a Monday to Friday schedule and no late nights or weekends, this is an excellent opportunity for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Handler in Bolton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Complaints Handler role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by practising common questions related to complaints handling and FCA regulations. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills! When discussing your experience, highlight specific examples where you’ve successfully managed complex complaints or improved processes. This will demonstrate your value to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Complaints Handler in Bolton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Complaints Handler role. Highlight your experience in claims management and complaints handling, and don’t forget to mention your understanding of FCA regulations and the DISP framework.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this fast-paced environment. Share specific examples of how you've handled complex complaints and improved processes in previous roles.
Showcase Your Communication Skills:As a Complaints Handler, strong communication is key. In your application, demonstrate your ability to communicate confidently with clients, lenders, and stakeholders. Use clear and professional language throughout.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Turtl. Agency
✨Know Your Regulations
Familiarise yourself with FCA regulations and the DISP framework before the interview. Being able to discuss these in detail will show that you understand the compliance landscape and can navigate it effectively.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully handled complex complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Demonstrate Your Communication Skills
As a Complaints Handler, clear communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios with a friend to get comfortable with handling difficult conversations.
✨Be Process-Oriented
Highlight your ability to identify inefficiencies and suggest improvements. Think of examples where you've contributed to process enhancements in previous roles, as this aligns perfectly with the company's focus on continuous improvement.
