At a Glance
- Tasks: Manage claims, communicate with customers, and keep processes organised and efficient.
- Company: Fast-growing Claims Management Company in Manchester City Centre.
- Benefits: Monday to Friday role, clear progression, supportive team culture, and ongoing training.
- Other info: Opportunity to shape processes as the team expands.
- Why this job: Join a dynamic team and make a real impact in a growing business.
- Qualifications: Experience in claims or process-driven environments, strong communication skills, and attention to detail.
The predicted salary is between 25000 - 30000 £ per year.
Our client is a fast-growing Claims Management Company and we’re looking for someone organised, proactive and confident to join their operations team. This is a role for someone who takes real ownership of their work — someone who can manage a varied caseload, communicate professionally with customers and third parties, and keep processes moving efficiently without losing attention to detail.
If you thrive in a fast-paced, process-driven environment and enjoy keeping things organised whilst delivering a high standard of customer service, we’d love to hear from you.
What You’ll Be Doing- Handling inbound and outbound communication with customers and lenders
- Chasing updates and progressing claims efficiently
- Keeping CRM systems, case notes and claim statuses accurate and up to date
- Escalating any delays, risks or issues where required
- Managing high volumes of emails and claim-related correspondence
- Working within structured processes and compliance requirements consistently
- Requesting and handling key documentation
- Ensuring all files remain accurate, compliant and audit-ready
- Previous experience within claims, financial services, insurance, legal or another process-driven environment
- Strong written and verbal communication skills
- Confident speaking with customers over the phone
- Excellent attention to detail and organisational skills
- Ability to manage high volumes of work whilst maintaining accuracy
- Comfortable using CRM systems and digital case management tools
- Someone proactive, reliable and able to work independently
- Experience within an FCA-regulated environment is beneficial but not essential
- Monday–Friday role — no weekends
- Clear progression opportunities as the business continues to scale
- Supportive and collaborative team culture
- Performance incentives and recognition
- Ongoing training and development opportunities
- Opportunity to join a genuinely growing business and help shape processes as the team expands
Case Handler in Bolton employer: Turtl. Agency
Join a dynamic and fast-growing Claims Management Company in the heart of Manchester City Centre, where your proactive approach and attention to detail will be valued. With a supportive team culture, clear progression opportunities, and ongoing training, you'll thrive in a role that offers meaningful work and the chance to shape processes as the business expands. Enjoy a Monday to Friday schedule with performance incentives that recognise your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Case Handler in Bolton
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling a lot of customer interactions, role-play with a friend or family member. This will boost your confidence and help you articulate your thoughts clearly during interviews.
✨Tip Number 3
Showcase your organisational skills! Bring examples of how you've managed caseloads or kept processes running smoothly in previous roles. This will demonstrate that you can thrive in a fast-paced environment like theirs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team!
We think you need these skills to ace Case Handler in Bolton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in claims or similar environments. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant achievements!
Show Off Your Communication Skills:Since this role involves a lot of communication with customers and third parties, it’s crucial to demonstrate your strong written and verbal skills. Use clear, professional language in your application to reflect how you’d communicate in the role.
Attention to Detail is Key:We’re all about keeping things organised and accurate, so make sure your application is free from typos and errors. Double-check everything before hitting send — it shows us you care about the details!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Turtl. Agency
✨Know Your Stuff
Before the interview, make sure you understand the role of a Case Handler inside out. Familiarise yourself with claims management processes and the specific responsibilities mentioned in the job description. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of communication with customers and third parties, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations. This will highlight your confidence and professionalism.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your workload and keep things organised. Think of specific tools or methods you use to stay on top of tasks, especially when handling high volumes of work. This will reassure them that you can maintain accuracy while managing multiple cases.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows that you're not just interested in the job, but also in how you can contribute to the team's success and grow within the company.
