At a Glance
- Tasks: Analyse product misuse trends and provide insights to enhance our solutions.
- Company: Join a leading tech company focused on integrity in education.
- Benefits: Enjoy remote work, health coverage, education reimbursement, and generous time off.
- Other info: Be part of a dynamic team with a passion for user experience and innovation.
- Why this job: Make a real difference in the fight against academic dishonesty while developing your skills.
- Qualifications: Bachelor’s degree or relevant experience with strong analytical and communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Job Responsibilities
- Work with our Product usage analyst to understand the impact of essay mills and contract cheating to our products.
- Provide feedback around emerging trends in the misuse of Turnitin.
- Work within the Misuse team and research and analysis methodologies to detect when essay mills are using our online solutions.
- Monitor and analyze internal misuse reports daily to identify anomalies, patterns, and unauthorized activities requiring further investigation.
- Identify and review with Product usage analyst security holes that allow for unauthorized access to Turnitin.
- Work with Product usage specialist to provide Technical Support leadership team accurately regular and ad-hoc reports related to investigations.
- Document processes and procedures where needed and proactively identify improvements.
- Assist in projects within the Technical Support team to improve identification of potential cases of misuse.
- Assist Product usage analyst on delivery of OKR’s set for the Misuse team.
Qualifications
- Bachelor’s degree or relevant experience.
- Experience in building internal and external customer relationships.
- 3+ years in a successful customer care role.
- User experience of ITS preferably Zendesk.
- Excellent written and verbal communication skills.
- Strong organizational and analytical skills.
- Fluency with using MS Excel or/and Google sheets to an advanced level.
- Past experience of working in a data driven role, where a high attention to detail is required in order to surface and investigate potential trends.
- Understanding of SaaS.
- Experience in understanding suspicious activity in Turnitin.
- Familiarity with reporting with a will to develop these skills.
- Show discretion when handling sensitive data.
- Awareness and understanding of the education sector.
Personal Attributes
- Action-oriented mindset.
- Passion for excellent customer and user experience.
- Ability to work in a fast-paced environment whilst managing multiple priorities.
- Ability to work independently and perform under pressure.
- Broad knowledge of online software and relevant technologies.
- Excellent interpersonal skills with an ability to form effective working relationships with both internal and external partners.
- Operate with a high level of authenticity.
- Ability to provide impartial feedback in a structured manner.
- Always operating in the interests of Turnitin.
- A keen analytical eye for data discrepancies, working in a methodical fashion.
- Ability to flex time in order to be able to lead and attend meetings in multiple time zones.
- Experience and understanding of cultural differences and how misuse may be viewed and treated within different regions.
Global Benefits
- Remote First Culture
- Health Care Coverage
- Education Reimbursement
- Competitive Paid Time Off
- Self-Care Days
- National Holidays
- 2 Founder Days + Juneteenth Observed
- Paid Volunteer Time
- Charitable contribution match
- Monthly Wellness or Home Office Reimbursement
- Access to Modern Health (mental health platform)
- Parental Leave
- Retirement Plan with match/contribution
Remote-First: Product Usage & Misuse Analyst (UK) employer: Turnitin
At Turnitin, we pride ourselves on being a remote-first employer that champions a culture of collaboration and innovation. Our commitment to employee well-being is reflected in our comprehensive benefits package, including health care coverage, education reimbursement, and generous paid time off, all designed to support a healthy work-life balance. With ample opportunities for professional growth and a focus on fostering meaningful relationships within a diverse team, we empower our employees to thrive while making a significant impact in the education sector.
StudySmarter Expert Advice🤫
We think this is how you could land Remote-First: Product Usage & Misuse Analyst (UK)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, join relevant groups on LinkedIn, and don’t be shy about asking for informational interviews. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. We want you to show how your skills align with their mission. Practice common interview questions and think of examples that highlight your experience in customer care and data analysis.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our remote-first culture.
We think you need these skills to ace Remote-First: Product Usage & Misuse Analyst (UK)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Product Usage & Misuse Analyst role. Highlight your relevant experience, especially in customer care and data analysis, to show us you’re the perfect fit!
Show Off Your Skills:Don’t hold back on showcasing your analytical skills and experience with tools like MS Excel or Google Sheets. We want to see how you can spot trends and anomalies, so give us examples of your past work!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and structure your thoughts logically. This will help us understand your qualifications and thought process better.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Turnitin
✨Know Your Stuff
Make sure you understand the ins and outs of Turnitin and the issues surrounding essay mills and contract cheating. Brush up on recent trends in misuse and be ready to discuss how they might impact the products you'll be working with.
✨Show Off Your Analytical Skills
Prepare to demonstrate your analytical abilities during the interview. Bring examples of how you've identified patterns or anomalies in data before, especially in a customer care role. This will show that you can handle the responsibilities of monitoring misuse reports effectively.
✨Communicate Clearly
Since excellent written and verbal communication skills are key for this role, practice articulating your thoughts clearly. You might be asked to explain complex ideas simply, so think about how you can convey your points in an engaging way.
✨Be Ready to Discuss Improvements
Think about processes you've improved in past roles. Be prepared to share specific examples of how you proactively identified issues and implemented solutions. This will highlight your action-oriented mindset and ability to enhance user experience.
