Technology Analyst - Operations (UK Remote) in Newcastle upon Tyne

Company Description

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are.

Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

Job Description

Help Build the Future of Engineering Operations

Do you love solving messy operational problems, making sense of complex systems, and building scalable ways of working where none currently exist? We’re looking for a Technology Analyst – Operations to help shape and mature Engineering Operations within a large-scale SaaS environment. This isn’t a “keep the lights on” operations role — it’s an opportunity to help define how operational excellence works across Engineering.

You’ll partner with Engineering, DevOps, Product, and Support teams to improve application health visibility, service reliability, operational analytics, and core operational processes like Incident, Problem, and Change Management.

If you get excited about dashboards, telemetry, system behavior, operational trends, process design, automation, AI-enabled workflows, and turning chaos into clarity — this role was built for you.

What You’ll Be Working On

• Improve Application Health & Reliability

You’ll help Engineering teams answer critical questions like:

• Is the application healthy?
• Are services degrading before customers notice?
• What operational signals matter most?
• How do we reduce noise while improving visibility?

You’ll work with observability and monitoring platforms to:

• Build dashboards and service health reporting
• Analyze operational trends and performance patterns
• Improve alert quality and escalation logic
• Support implementation of APM and telemetry capabilities
• Help Engineering teams operationalize reliability practices

• Build Operational Processes That Engineers Actually Want to Use

We’re standing up modern Engineering Operations practices — and we want pragmatic, lightweight processes that help teams move faster, not slower.

You’ll help define and improve:

• Incident Management
• Problem Management
• Change Management
• Operational governance practices
• Service reliability workflows

You’ll also help ensure our tooling and workflows support the way Engineering teams actually work.

• Connect Systems, Data, and Teams

This role sits at the intersection of:

• Engineering systems
• Operational analytics
• Process design
• Cross-functional collaboration

You’ll help reduce fragmentation across tools and workflows while improving operational visibility across the organization.

• Explore What’s Next

We’re especially interested in candidates excited about modern operational tooling and emerging technologies, including:

• AI-enabled operations
• Intelligent workflows
• Automation opportunities
• AI agents and operational copilots
• Advanced telemetry and observability practices

What Success Looks Like

You’re someone who:

• Creates structure in ambiguous environments
• Thinks in systems, not silos
• Uses data to drive decisions
• Communicates clearly across technical and non-technical audiences
• Balances pragmatism with long-term scalability
• Can influence teams without relying on formal authority

You’re comfortable asking: “How can we make this operationally better, simpler, and more scalable?”

Qualifications

What You’ll Bring

Technical & Operational Experience

You likely have experience in one or more of the following:

• Engineering Operations
• Site Reliability Engineering (SRE)
• Technical Operations
• Operational Analytics
• SaaS or Cloud Operations

Familiarity With Tools & Concepts Like:

• Jira Service Management
• Grafana
• CloudWatch
• OpenSearch / Elasticsearch
• Prometheus
• Observability & telemetry platforms
• Incident / Problem / Change Management

Additional Skills We’d Love

• SQL and operational data analysis
• APIs and system integrations
• AWS or cloud platform experience
• Data visualization and dashboarding
• AI tooling, automation, or AI agents
• Atlassian ecosystem experience (Jira, Confluence, Assets)

No specific degree required — we value practical experience, curiosity, technical aptitude, and operational thinking.

Why This Role Is Exciting

This is a chance to help build Engineering Operations capabilities from the ground up in a complex, modern SaaS environment. You won’t inherit rigid processes and decades of bureaucracy. You’ll help create scalable operational practices that improve reliability, visibility, and engineering effectiveness across the organization.

You’ll have the opportunity to:

• Influence operational strategy
• Work across Engineering leadership
• Improve platform reliability at scale
• Build meaningful operational intelligence
• Shape how modern Engineering Operations evolves

If This Sounds Like You…

If you enjoy connecting systems, data, process, and people — and want to help build operational maturity in a fast-moving engineering organization — we’d love to talk to you.

Additional Information

Total Rewards @ Turnitin

At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work. Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates.

In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritises your overall well-being.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do.

• Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
• Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
• Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard.
• One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes.
• Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.

Global Benefits

• Remote First Culture
• Health Care Coverage*
• Education Reimbursement*
• Competitive Paid Time Off Self-Care Days
• National Holidays*
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness or Home Office Reimbursement/*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution** varies by country

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!