Software Quality Analyst (UK Remote) in Newcastle upon Tyne

Company Description

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Turnitin products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work. Experience a remote‑first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well‑being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

Job Description

Quality Engineering plays a crucial role in the software development process. The SEU redteam is primarily responsible for ensuring that software products being developed within the Technology org at Turnitin meet or exceed predetermined quality standards.

Responsibilities

• Research: Stay updated on trends and techniques related to unauthorised access to Turnitin; proactively share relevant findings with the team.
• Data Analysis: Aggregate, organize, and analyze data to uncover patterns, trends, and vulnerabilities in unauthorized submissions.
• Automation & Solution Strategy: Identify areas where developers should focus on improving security. Where possible develop automated test coverage to protect from regressions.
• Team Collaboration: Act as a central communication point between technical and non‑technical team members to ensure alignment and information flow.
• Documentation & Process Improvement: Create, maintain, and regularly update clear documentation and reports covering methods, tools, test strategies, vulnerabilities, and impact assessments; continuously improve related processes to meet evolving needs.
• Knowledge Sharing: Provide guidance and occasional training to team members on recognizing and responding to new misuse techniques. Writing basic automations for regression testing.

Qualifications Requirements

• Strong analytical mindset with the ability to identify behavioural patterns, anomalies, and coordinated misuse activity across large datasets.
• Experience reviewing structured data (SQL, dashboards, spreadsheets) to investigate incidents and form evidence‑based conclusions.
• Comfort working with ambiguity and incomplete information; able to form hypotheses and iteratively validate them.
• Clear written communication skills, with the ability to summarise findings and propose actionable detection strategies to technical teams.
• Ability to document investigation methodologies, emerging misuse techniques, and pattern definitions in a structured, repeatable way.
• Strong attention to detail when reviewing logs, submission metadata, account creation behaviour, and other platform signals.
• Experience collaborating with engineering, product, and support teams to translate investigative findings into detection rules or operational controls.

Nice to Have

• 2–3 years of experience in Education Technology or SaaS industries within trust & safety, red teaming, fraud detection, platform abuse investigation, or content integrity space.
• Exposure to behavioural analytics or anomaly detection methodologies.
• Experience working with customer support teams on high‑volume enforcement environments.
• Understanding of common evasion techniques (account farming, IP rotation, automation, coordinated misuse networks).
• Basic scripting ability (e.g., Python) to support data exploration or pattern validation.

Additional Information

Total Rewards @ Turnitin

At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work. Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates. In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote‑first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well‑being.

Our Mission

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values

• Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
• Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
• Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard.
• One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes.
• Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.

Global Benefits

• Remote First Culture
• Health Care Coverage*
• Education Reimbursement*
• Competitive Paid Time Off
• Self‑Care Days
• National Holidays*
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness or Home Office Reimbursement/*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*

* varies by country

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!