At a Glance
- Tasks: Analyse product misuse trends and collaborate with teams to enhance security.
- Company: Join a remote-first company dedicated to improving educational integrity.
- Benefits: Enjoy health coverage, education reimbursement, and generous paid time off.
- Other info: Dynamic role with opportunities for personal growth and global collaboration.
- Why this job: Make a real difference in combating academic dishonesty while working flexibly.
- Qualifications: Bachelor’s degree or relevant experience; strong analytical and communication skills.
The predicted salary is between 35000 - 45000 £ per year.
Job Responsibilities
- Work with our Product usage analyst to understand the impact of essay mills and contract cheating to our products.
- Provide feedback around emerging trends in the misuse of Turnitin.
- Work within the Misuse team and research and analysis methodologies to detect when essay mills are using our online solutions.
- Monitor and analyze internal misuse reports daily to identify anomalies, patterns, and unauthorized activities requiring further investigation.
- Identify and review with Product usage analyst security holes that allow for unauthorized access to Turnitin.
- Work with Product usage specialist to provide Technical Support leadership team accurately regular and ad-hoc reports related to investigations.
- Document processes and procedures where needed and proactively identify improvements.
- Assist in projects within the Technical Support team to improve identification of potential cases of misuse.
- Assist Product usage analyst on delivery of OKR’s set for the Misuse team.
Qualifications
- Bachelor’s degree or relevant experience.
- Experience in building internal and external customer relationships.
- 3+ years in a successful customer care role.
- User experience of ITS preferably Zendesk.
- Excellent written and verbal communication skills.
- Strong organizational and analytical skills.
- Fluency with using MS Excel or/and Google sheets to an advanced level.
- Past experience of working in a data driven role, where a high attention to detail is required in order to surface and investigate potential trends.
- Understanding of SaaS.
- Experience in understanding suspicious activity in Turnitin.
- Familiarity with reporting with a will to develop these skills.
- Show discretion when handling sensitive data.
- Awareness and understanding of the education sector.
Personal Attributes
- Action-oriented mindset.
- Passion for excellent customer and user experience.
- Ability to work in a fast-paced environment whilst managing multiple priorities.
- Ability to work independently and perform under pressure.
- Broad knowledge of online software and relevant technologies.
- Excellent interpersonal skills with an ability to form effective working relationships with both internal and external partners.
- Operate with a high level of authenticity.
- Ability to provide impartial feedback in a structured manner.
- Always operating in the interests of Turnitin.
- A keen analytical eye for data discrepancies, working in a methodical fashion.
- Ability to flex time in order to be able to lead and attend meetings in multiple time zones.
- Experience and understanding of cultural differences and how misuse may be viewed and treated within different regions.
Global Benefits
- Remote First Culture
- Health Care Coverage
- Education Reimbursement
- Competitive Paid Time Off
- Self-Care Days
- National Holidays
- 2 Founder Days + Juneteenth Observed
- Paid Volunteer Time
- Charitable contribution match
- Monthly Wellness or Home Office Reimbursement
- Access to Modern Health (mental health platform)
- Parental Leave
- Retirement Plan with match/contribution
Remote-First: Product Usage & Misuse Analyst (UK) in Newcastle upon Tyne employer: Turnitin
At Turnitin, we pride ourselves on being a remote-first employer that champions a culture of collaboration and innovation. Our commitment to employee well-being is reflected in our comprehensive benefits package, which includes health care coverage, generous paid time off, and support for professional development. With a focus on fostering meaningful relationships and providing opportunities for growth, we empower our team members to thrive in a dynamic environment while making a significant impact in the education sector.
StudySmarter Expert Advice🤫
We think this is how you could land Remote-First: Product Usage & Misuse Analyst (UK) in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, join relevant groups on LinkedIn, and don’t be shy about asking for informational interviews. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by researching the company and its products. We want you to show off your knowledge about Turnitin and how it fits into the education sector. The more you know, the more confident you'll feel!
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do mock interviews with you. This will help you articulate your thoughts clearly and get comfortable discussing your experience in customer care and data analysis.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Remote-First: Product Usage & Misuse Analyst (UK) in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Product Usage & Misuse Analyst role. Highlight your relevant experience, especially in customer care and data analysis, to show us you’re the perfect fit!
Show Off Your Skills:Don’t hold back on showcasing your analytical skills and experience with tools like MS Excel or Google Sheets. We want to see how you can use these to identify trends and anomalies in data!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language to explain your past experiences and how they relate to the responsibilities of the role. We appreciate clarity!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Turnitin
✨Know Your Stuff
Make sure you understand the ins and outs of Turnitin and the issues surrounding essay mills and contract cheating. Brush up on recent trends in misuse and be ready to discuss how they might impact the product. This shows you're not just interested in the role, but also invested in the company's mission.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical prowess. Bring examples of how you've identified patterns or anomalies in data before. Whether it's through Excel or Google Sheets, be ready to talk about specific instances where your attention to detail made a difference.
✨Communicate Clearly
Since this role involves a lot of reporting and communication, practice articulating your thoughts clearly and concisely. Think about how you would explain complex data findings to someone without a technical background. Good communication can set you apart from other candidates.
✨Cultural Awareness is Key
Given the global nature of the role, be prepared to discuss how cultural differences can affect perceptions of misuse. Show that you understand the nuances of working in a diverse environment and how this awareness can enhance your effectiveness in the role.
