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For Companies At a Glance
- Tasks: Lead a dynamic Solutions Engineering team in the EdTech sector, driving innovation and customer success.
- Company: Join a forward-thinking company revolutionising education technology with a remote-first culture.
- Benefits: Enjoy competitive pay, health coverage, education reimbursement, and generous time off.
- Other info: Remote work with occasional travel; excellent growth opportunities in a collaborative environment.
- Why this job: Make a real impact in education by designing solutions that transform learning experiences.
- Qualifications: 6-12 years in Solutions Engineering with leadership experience; EdTech knowledge is a plus.
The predicted salary is between 90000 - 120000 ÂŁ per year.
This leadership role directs the pre‑sales and technical solutions function for the organization’s Education Technology (EdTech) products and services, aiming to support revenue growth, customer success, and product innovation across K‑12, Higher Education, and Strategic/Professional Education markets. The leader is responsible for building, managing, and mentoring a high‑performing Solutions Engineering team while actively supporting strategic sales opportunities and complex customer engagements. This position acts as the primary liaison, bridging Sales, Product, and Customer Success teams to design scalable, secure, and impactful solutions for education customers.
Key Responsibilities
- Leadership & Team Development: Build, lead, mentor, and coach a team of Solutions Engineers, fostering a culture of excellence and continuous learning. Define the solutions engineering strategy aligned with company revenue goals and establish best practices for technical evaluations, discovery, solution design, and product demonstrations. Manage capacity planning, resource engagement prioritization, and hiring for the team.
- Strategic Sales & Customer Engagement: Partner with the Sales team to provide technical sales support for strategic and enterprise opportunities. Lead high‑complexity customer discussions, conducting detailed needs assessments to translate business requirements into compelling technical solutions. Oversee or personally execute executive‑level product demonstrations, technical/strategic presentations, and proof‑of‑concepts/pilot programs.
- Solution Development & Technical Expertise: Develop a deep understanding of customer environments, pain points, and success criteria. Create value‑based solutions aligned to customer use cases. Solutions must address key education requirements and technologies, including LMS platforms, data integrations and APIs, and compliance with data privacy standards. Master both front‑end and back‑end product knowledge, serving as a subject‑matter expert to internal and external stakeholders.
- Cross‑Functional Collaboration: Partner with Product teams to communicate customer requirements, market needs, and field feedback to help shape the product roadmap, product content resource generation, and feature prioritization. Collaborate with Customer Success and Onboarding teams to ensure seamless handoffs from pre‑sales to implementation and guarantee strategic customer success. Coordinate and design inter‑departmental processes to address complex workflow scenarios, reducing barriers for execution of charters.
- Operational Excellence: Develop, track, and report on key departmental metrics, including technical win rate, sales cycle length, impact on revenue growth, and team performance. Improve solutions engineering processes, tools, and technical documentation. Implement and manage demo environments and solution architectures.
Qualifications
- Required Qualifications
- Experience: 6–12+ years of progressively responsible experience in Solutions Engineering, Sales Engineering, Technical Consulting, or Solution Architecture. 2–5+ years of demonstrable team leadership or management experience. Experience in Education Technology (EdTech), SaaS, or enterprise software.
- Technical Knowledge: Strong understanding of the EdTech ecosystem technologies. Proven ability to design and architect effective solutions to complex technical problems. Familiarity with education data standards.
- Skills: Exceptional written and verbal communication and presentation skills, with the ability to tailor messaging across technical and executive audiences. Demonstrated strategic mindset with the ability to connect technical solutions to overarching business objectives.
Success Metrics: Revenue influenced by Solutions Engineering, Technical win rate, Sales cycle length reduction, Customer satisfaction during the pre‑sales process, and Team performance and growth.
Work Environment: Remote with occasional travel required for customer meetings, conferences, and on‑site presentations.
Reporting Structure: Reports to Vice President, Revenue Operations.
Global Benefits: Remote First Culture, Health Care Coverage, Education Reimbursement, Competitive Paid Time Off, Self‑Care Days, National Holidays, 2 Founder Days + Juneteenth Observed, Paid Volunteer Time, Charitable contribution match, Monthly Wellness or Home Office Reimbursement, Access to Modern Health (mental health platform), Parental Leave, Retirement Plan with match/contribution.
Director, Solutions Engineering (UK Remote) in Newcastle upon Tyne employer: Turnitin
Contact Detail:
Turnitin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Solutions Engineering (UK Remote) in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the EdTech space and let them know you're on the lookout for opportunities. A personal referral can make all the difference when it comes to landing that interview.
✨Tip Number 2
Showcase your expertise! Prepare a portfolio or case studies that highlight your previous successes in Solutions Engineering. This will not only impress potential employers but also give you confidence during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and presentation skills. Focus on articulating how your experience aligns with the role's requirements, especially around team leadership and customer engagement.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for our mission in education technology.
We think you need these skills to ace Director, Solutions Engineering (UK Remote) in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Solutions Engineering and Education Technology. We want to see how your skills align with our mission at StudySmarter, so don’t hold back on showcasing your relevant achievements!
Showcase Leadership Skills: Since this role is all about leading a team, be sure to emphasise your leadership experience. Share examples of how you've built and mentored teams in the past, and how you foster a culture of excellence and continuous learning.
Demonstrate Technical Expertise: We’re looking for someone who knows their stuff when it comes to EdTech solutions. Highlight your technical knowledge and any experience you have with LMS platforms, data integrations, or compliance standards. This will show us you can bridge the gap between Sales, Product, and Customer Success.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, we love seeing candidates who take that extra step to connect with us directly.
How to prepare for a job interview at Turnitin
✨Know Your EdTech Inside Out
Make sure you have a solid understanding of the Education Technology landscape, especially the specific products and services offered by the company. Familiarise yourself with key technologies like LMS platforms and data integrations, as well as current trends in the industry. This will help you speak confidently about how you can contribute to their solutions.
✨Showcase Your Leadership Skills
As a Director of Solutions Engineering, your ability to lead and mentor a team is crucial. Prepare examples of how you've successfully built and managed teams in the past. Highlight your coaching strategies and how you've fostered a culture of excellence and continuous learning within your teams.
✨Prepare for Complex Customer Scenarios
Expect to discuss high-complexity customer engagements during the interview. Be ready to share your approach to conducting needs assessments and translating business requirements into technical solutions. Think of specific examples where you've successfully navigated challenging customer discussions.
✨Demonstrate Cross-Functional Collaboration
This role requires working closely with Sales, Product, and Customer Success teams. Prepare to discuss how you've effectively collaborated across departments in previous roles. Share instances where your input helped shape product roadmaps or improved customer success outcomes.