At a Glance
- Tasks: Support research on misuse of Turnitin products and identify trends in cases.
- Company: Join Turnitin, a leader in global education innovation.
- Benefits: Enjoy remote work, generous time off, and health benefits.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Make a real impact in education while developing your analytical skills.
- Qualifications: Bachelor’s degree or relevant experience; strong analytical and communication skills.
The predicted salary is between 30000 - 40000 € per year.
Company Description
When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are.
Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.
Job Description
The Associate Product Usage Analyst will support the research and investigation in tickets of the misuse of Turnitin products and take the appropriate action to validate and halt offending accounts and work with internal stakeholders to identify trends in investigated cases.
- Work with our Product usage analyst to understand the impact of essay mills and contract cheating to our products.
- Provide feedback around emerging trends in the misuse of Turnitin.
- Work within the Misuse team and research and analysis methodologies to detect when essay mills are using our online solutions.
- Monitor and analyze internal misuse reports daily to identify anomalies, patterns, and unauthorized activities requiring further investigation.
- Identify and review with Product usage analyst security holes that allow for unauthorized access to Turnitin.
- Work with Product usage specialist to provide Technical Support leadership team accurately regular and ad-hoc reports related to investigations.
- Document processes and procedures where needed and proactively identify improvements.
- Assist in projects within the Technical Support team to improve identification of potential cases of misuse.
- Assist Product usage analyst on delivery of OKR’s set for the Misuse team.
Qualifications
- Bachelor’s degree or relevant experience.
- Experience in building internal and external customer relationships.
- 3+ years in a successful customer care role.
- User experience of ITS preferably Zendesk.
- Excellent written and verbal communication skills.
- Strong organizational and analytical skills.
- Fluency with using MS Excel or/and Google sheets to an advanced level.
- Past experience of working in a data driven role, where a high attention to detail is required in order to surface and investigate potential trends.
- Understanding of SaaS.
- Experience in understanding suspicious activity in Turnitin.
- Familiarity with reporting with a will to develop these skills.
- Show discretion when handling sensitive data.
- Awareness and understanding of the education sector.
Personal Attributes
- Action-oriented mindset.
- Passion for excellent customer and user experience.
- Ability to work in a fast-paced environment whilst managing multiple priorities.
- Ability to work independently and perform under pressure.
- Broad knowledge of online software and relevant technologies.
- Excellent interpersonal skills with an ability to form effective working relationships with both internal and external partners.
- Operate with a high level of authenticity.
- Ability to provide impartial feedback in a structured manner.
- Always operating in the interests of Turnitin.
- A keen analytical eye for data discrepancies, working in a methodical fashion.
- Ability to flex time in order to be able to lead and attend meetings in multiple time zones.
- Experience and understanding of cultural differences and how misuse may be viewed and treated within different regions.
Additional information
A smart, fun, and professional environment where you can learn from and teach others. A great mission -- you will be involved in building a distinct and recognizable global brand identity in the education market.
Total Rewards @ Turnitin
At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work. Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates. In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritises your overall well-being.
Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do.
- Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
- Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
- Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors.
- Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard.
- One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes.
- Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.
Global Benefits
- Remote First Culture
- Health Care Coverage*
- Education Reimbursement*
- Competitive Paid Time Off Self-Care Days
- National Holidays*
- 2 Founder Days + Juneteenth Observed
- Paid Volunteer Time*
- Charitable contribution match*
- Monthly Wellness or Home Office Reimbursement/*
- Access to Modern Health (mental health platform)
- Parental Leave*
- Retirement Plan with match/contribution** varies by country
Seeing Beyond the Job Ad
At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!
Associate Product Usage Analyst (UK Remote) in Manchester employer: Turnitin
Turnitin is an exceptional employer that fosters a remote-first culture, empowering employees to work with purpose and accountability while prioritising their well-being. With a commitment to integrity and a passion for learning, Turnitin offers generous benefits, including health care coverage, competitive paid time off, and opportunities for professional growth within a diverse and inclusive team dedicated to making a positive impact in global education.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Product Usage Analyst (UK Remote) in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show that you’re genuinely interested in Turnitin and how you can contribute to their mission.
✨Tip Number 3
Practice your responses to common interview questions. We all know the classics, so get comfortable with them to boost your confidence when it counts.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Associate Product Usage Analyst (UK Remote) in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Associate Product Usage Analyst role. Highlight your relevant experience and skills that align with what we’re looking for, especially in customer care and data analysis.
Showcase Your Analytical Skills:Since this role involves a lot of data analysis, don’t forget to mention any specific tools or methodologies you’ve used in the past. We want to see how you’ve tackled similar challenges before!
Be Authentic:We value authenticity at Turnitin, so let your personality shine through in your application. Share your passion for education and how you can contribute to our mission of integrity in learning.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Turnitin
✨Know Your Stuff
Before the interview, dive deep into Turnitin's products and services. Familiarise yourself with how they tackle issues like essay mills and contract cheating. This will not only show your genuine interest but also help you articulate how your skills can contribute to their mission.
✨Showcase Your Analytical Skills
As an Associate Product Usage Analyst, you'll need a keen eye for detail. Prepare examples from your past experiences where you've successfully identified trends or anomalies in data. Be ready to discuss how you approached these situations and what impact your findings had.
✨Communicate Clearly
Turnitin values excellent communication skills. Practice articulating your thoughts clearly and concisely. You might be asked to explain complex concepts, so think about how you can break them down into simple terms that anyone can understand.
✨Emphasise Teamwork and Collaboration
Turnitin thrives on collaboration. Be prepared to share examples of how you've worked effectively within a team, especially in remote settings. Highlight your ability to build relationships and work across different time zones, as this is crucial for their global team.
