Account Manager (French Bilingual) in Manchester

Responsibilities

• We’re seeking a driven, results-oriented professional to join us in a dual-impact role that combines strategic new business acquisition with high-touch account expansion.
• This role is ideal for a proactive “hunter‑gatherer” who thrives on identifying new opportunities while simultaneously nurturing deep, value‑based relationships across educational institutions.
• You will be responsible for the full lifecycle of growth—from closing new deals to identifying strategic cross‑sell opportunities that deepen our impact on teaching, learning, and academic integrity.
• The ideal candidate is passionate about education and technology, highly collaborative, and capable of working strategically and tactically to deliver measurable results.

Drive new business growth:

• Identify, qualify, and close new opportunities within K–12, Higher Education, or assessment markets.

Own the full sales cycle:

• From prospecting to negotiation and close, with disciplined pipeline management, forecasting, and account planning.

Build lasting relationships:

• Engage stakeholders at all levels—from teachers to district or institutional executives—to influence decisions and strengthen advocacy.

Deliver consultative solutions:

• Understand customer challenges and craft tailored solutions that meet their needs.

Collaborate cross‑functionally:

• Partner with Product, Marketing, and internal teams to ensure a seamless client experience and relay market feedback.

Leverage data and insights:

• Use CRM, usage analytics, and market intelligence to prioritise high‑impact opportunities and optimise territory strategy.

Represent the brand:

• Communicate the company’s value proposition effectively through presentations, product demos, pitches, social channels, and industry events.

Maintain accurate reporting:

• Document sales activity, pipeline, forecasts, and metrics in Salesforce and other systems to inform business strategy.

Stay informed:

• Keep up‑to‑date on industry trends, educational legislation, and territory‑specific opportunities.

Travel:

• Up to 25% travel to engage directly with customers, nurture partnerships, and accelerate sales opportunities.

Success Metrics

• Exceeds new business and cross‑sell quotas.
• Exceeds retention and expansion targets.
• Achieves high win rates and maintains accurate forecasts.
• Demonstrates meaningful pipeline growth and expansion within target accounts.
• Builds customer advocacy through consultative engagement and compelling storytelling.
• Expands institutional reach via new executive‑level relationships and partnerships.

Benefits

• Health Insurance
• Dental Insurance
• Disability Insurance
• Life Insurance
• Vision Insurance
• Accidental Death & Dismemberment Insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Supplemental Life Insurance

Qualifications

• Exceptional storytelling and consultative sales skills, connecting customer challenges to product impact inspiring urgency and belief.
• Strong presentation, negotiation, and relationship‑building skills across technical and non‑technical audiences.
• Self‑starter with a growth mindset, resilience, and collaborative spirit.
• 2+ years of experience in Customer Success or Account Management, with a history of consistently exceeding retention and expansion targets.
• Proven ability to hunt, build, and close new business across complex buying committees.
• Understanding of the education technology landscape including institutional decision cycles, and procurement processes.
• Native or Fluent in French and English.
• Proficiency with Salesforce.com and other sales enablement tools.
• 2+ years of quota‑carrying experience in EdTech or SaaS sales, with a consistent track record of exceeding targets.