At a Glance
- Tasks: Help shape Engineering Operations and solve complex operational challenges.
- Company: Join Turnitin, a leader in global education innovation.
- Benefits: Enjoy remote work, competitive pay, and wellness programmes.
- Other info: Be part of a diverse team dedicated to improving learning outcomes globally.
- Why this job: Make a real impact on education while building scalable operational practices.
- Qualifications: Experience in engineering operations or SaaS environments is a plus.
The predicted salary is between 45000 - 55000 € per year.
Company Description
When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are.
Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.
Job Description
Help Build the Future of Engineering Operations. Do you love solving messy operational problems, making sense of complex systems, and building scalable ways of working where none currently exist? We’re looking for a Technology Analyst – Operations to help shape and mature Engineering Operations within a large-scale SaaS environment. This isn’t a “keep the lights on” operations role — it’s an opportunity to help define how operational excellence works across Engineering.
You’ll partner with Engineering, DevOps, Product, and Support teams to improve application health visibility, service reliability, operational analytics, and core operational processes like Incident, Problem, and Change Management. If you get excited about dashboards, telemetry, system behavior, operational trends, process design, automation, AI-enabled workflows, and turning chaos into clarity — this role was built for you.
What You’ll Be Working On
- Improve Application Health & Reliability
- You’ll help Engineering teams answer critical questions like:
- Is the application healthy?
- Are services degrading before customers notice?
- What operational signals matter most?
- How do we reduce noise while improving visibility?
- You’ll work with observability and monitoring platforms to:
- Build dashboards and service health reporting
- Analyze operational trends and performance patterns
- Improve alert quality and escalation logic
- Support implementation of APM and telemetry capabilities
- Help Engineering teams operationalize reliability practices
- Build Operational Processes That Engineers Actually Want to Use
- We’re standing up modern Engineering Operations practices — and we want pragmatic, lightweight processes that help teams move faster, not slower.
- You’ll help define and improve:
- Incident Management
- Problem Management
- Change Management
- Operational governance practices
- Service reliability workflows
- This role sits at the intersection of:
- Engineering systems
- Operational analytics
- Process design
- Cross-functional collaboration
- You’ll help reduce fragmentation across tools and workflows while improving operational visibility across the organization.
- We’re especially interested in candidates excited about modern operational tooling and emerging technologies, including:
- AI-enabled operations
- Intelligent workflows
- Automation opportunities
- AI agents and operational copilots
- Advanced telemetry and observability practices
What Success Looks Like
You’re someone who:
- Creates structure in ambiguous environments
- Thinks in systems, not silos
- Uses data to drive decisions
- Communicates clearly across technical and non-technical audiences
- Balances pragmatism with long-term scalability
- Can influence teams without relying on formal authority
You’re comfortable asking: “How can we make this operationally better, simpler, and more scalable?”
Qualifications
What You’ll Bring
Technical & Operational Experience
You likely have experience in one or more of the following:
- Engineering Operations
- Site Reliability Engineering (SRE)
- Technical Operations
- Operational Analytics
- SaaS or Cloud Operations
Familiarity With Tools & Concepts Like:
- Jira Service Management
- Grafana
- CloudWatch
- OpenSearch / Elasticsearch
- Prometheus
- Observability & telemetry platforms
- Incident / Problem / Change Management
Additional Skills We’d Love
- SQL and operational data analysis
- APIs and system integrations
- AWS or cloud platform experience
- Data visualization and dashboarding
- AI tooling, automation, or AI agents
- Atlassian ecosystem experience (Jira, Confluence, Assets)
No specific degree required — we value practical experience, curiosity, technical aptitude, and operational thinking.
Why This Role Is Exciting
This is a chance to help build Engineering Operations capabilities from the ground up in a complex, modern SaaS environment. You won’t inherit rigid processes and decades of bureaucracy. You’ll help create scalable operational practices that improve reliability, visibility, and engineering effectiveness across the organization.
You’ll have the opportunity to:
- Influence operational strategy
- Work across Engineering leadership
- Improve platform reliability at scale
- Build meaningful operational intelligence
- Shape how modern Engineering Operations evolves
If This Sounds Like You…
If you enjoy connecting systems, data, process, and people — and want to help build operational maturity in a fast-moving engineering organization — we’d love to talk to you.
Additional Information
Total Rewards @ Turnitin
At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work. Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates.
In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritises your overall well-being.
Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do.
- Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
- Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
- Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors.
- Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard.
- One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes.
- Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.
Global Benefits
- Remote First Culture
- Health Care Coverage*
- Education Reimbursement*
- Competitive Paid Time Off
- Self-Care Days
- National Holidays*
- 2 Founder Days + Juneteenth Observed
- Paid Volunteer Time*
- Charitable contribution match*
- Monthly Wellness or Home Office Reimbursement/*
- Access to Modern Health (mental health platform)
- Parental Leave*
- Retirement Plan with match/contribution** varies by country
Seeing Beyond the Job Ad
At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!
Technology Analyst - Operations (UK Remote) in Birmingham employer: Turnitin
Turnitin is an exceptional employer that fosters a remote-first culture, empowering employees to work with purpose and accountability while prioritising their well-being. With a commitment to professional growth and a collaborative environment, team members are encouraged to innovate and influence operational strategies in a meaningful way, all while contributing to the integrity of global education.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Analyst - Operations (UK Remote) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in your field on LinkedIn or through mutual connections. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially how they value operational excellence. Tailor your answers to show how you can help them improve their processes.
✨Tip Number 3
Show off your skills with a portfolio or case studies. If you've tackled complex operational problems before, share those experiences to demonstrate your ability to create structure in ambiguity.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our mission to improve global education.
We think you need these skills to ace Technology Analyst - Operations (UK Remote) in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Technology Analyst role. Highlight your relevant experience in Engineering Operations and operational analytics, and show us how you can help improve application health and reliability.
Show Your Passion:Let your enthusiasm for operational excellence shine through! Share examples of how you've tackled messy operational problems or improved processes in the past. We want to see your passion for making things better.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon where possible. We appreciate a well-structured application that gets straight to the point while showcasing your skills.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Turnitin
✨Know Your Tech Inside Out
Make sure you’re familiar with the tools and technologies mentioned in the job description, like Jira, Grafana, and AWS. Brush up on your operational analytics skills and be ready to discuss how you've used these tools in past roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled messy operational problems in the past. Think about specific situations where you created structure in ambiguity or improved processes. This will demonstrate your ability to thrive in a complex environment.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You’ll likely need to communicate with both technical and non-technical audiences, so being able to bridge that gap is crucial. Consider doing mock interviews with friends to refine your communication style.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s operational practices and future goals. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values, especially around collaboration and innovation.
