At a Glance
- Tasks: Help shape Engineering Operations and solve complex operational problems in a dynamic SaaS environment.
- Company: Join Turnitin, a global leader in education technology with a mission to enhance learning integrity.
- Benefits: Enjoy a remote-first culture, competitive pay, generous time off, and wellness programs.
- Other info: Collaborate with diverse teams and influence operational strategy in a fast-paced environment.
- Why this job: Make a real impact on education by improving operational excellence and reliability.
- Qualifications: Experience in engineering operations or technical roles; no specific degree required.
The predicted salary is between 45000 - 55000 £ per year.
When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognise the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are.
Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritises your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.
Help Build the Future of Engineering Operations
Do you love solving messy operational problems, making sense of complex systems, and building scalable ways of working where none currently exist? We’re looking for a Technology Analyst – Operations to help shape and mature Engineering Operations within a large-scale SaaS environment. This isn’t a “keep the lights on” operations role — it’s an opportunity to help define how operational excellence works across Engineering.
You’ll partner with Engineering, DevOps, Product, and Support teams to improve application health visibility, service reliability, operational analytics, and core operational processes like Incident, Problem, and Change Management. If you get excited about dashboards, telemetry, system behaviour, operational trends, process design, automation, AI-enabled workflows, and turning chaos into clarity — this role was built for you.
What You’ll Be Working On
- Improve Application Health & Reliability
Help Engineering teams answer critical questions such as:
- Is the application healthy?
- Are services degrading before customers notice?
- What operational signals matter most?
- How do we reduce noise while improving visibility?
Observability and Monitoring
You’ll work with observability and monitoring platforms to:
- Build dashboards and service health reporting
- Analyse operational trends and performance patterns
- Improve alert quality and escalation logic
- Support implementation of APM and telemetry capabilities
- Help Engineering teams operationalise reliability practices
Build Operational Processes
Build Operational Processes That Engineers Actually Want to Use. We’re standing up modern Engineering Operations practices — and we want pragmatic, lightweight processes that help teams move faster, not slower.
- Incident Management
- Problem Management
- Change Management
- Operational governance practices
- Service reliability workflows
We’ll also help ensure our tooling and workflows support the way Engineering teams actually work.
Connect Systems, Data, and Teams
Engineering systems, Operational analytics, Process design, Cross-functional collaboration
You’ll help reduce fragmentation across tools and workflows while improving operational visibility across the organization.
Explore What’s Next
We’re especially interested in candidates excited about modern operational tooling and emerging technologies, including:
- AI-enabled operations
- Intelligent workflows
- Automation opportunities
- AI agents and operational copilots
- Advanced telemetry and observability practices
What Success Looks Like
You’re someone who:
- Creates structure in ambiguous environments
- Thinks in systems, not silos
- Uses data to drive decisions
- Communicates clearly across technical and non-technical audiences
- Balances pragmatism with long-term scalability
- Can influence teams without relying on formal authority
Qualifications
What You’ll Bring
- Technical & Operational Experience
Engineering Operations, Site Reliability Engineering (SRE), Technical Operations, Operational Analytics, SaaS or Cloud Operations
- Familiarity With Tools & Concepts
Jira Service Management, Grafana, CloudWatch, OpenSearch / Elasticsearch, Prometheus, Observability & telemetry platforms, Incident / Problem / Change Management
- Additional Skills We’d Love
SQL and operational data analysis, APIs and system integrations, AWS or cloud platform experience, Data visualisation and dashboarding, AI tooling, automation, or AI agents, Atlassian ecosystem experience (Jira, Confluence, Assets)
No specific degree required — we value practical experience, curiosity, technical aptitude, and operational thinking.
Why This Role Is Exciting
This is a chance to help build Engineering Operations capabilities from the ground up in a complex, modern SaaS environment. You won’t inherit rigid processes and decades of bureaucracy. You’ll help create scalable operational practices that improve reliability, visibility, and engineering effectiveness across the organization.
You’ll have the opportunity to:
- Influence operational strategy
- Work across Engineering leadership
- Improve platform reliability at scale
- Build meaningful operational intelligence
- Shape how modern Engineering Operations evolves
Are You Interested?
If you enjoy connecting systems, data, process, and people — and want to help build operational maturity in a fast-moving engineering organization — we’d love to talk to you.
Additional Information
Total Rewards @ Turnitin
At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work. Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates.
In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritises your overall well-being.
Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.
Our Values
- Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
- Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
- Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors.
- Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard.
- One Team: We strive to break down silos, collaborate effectively, and celebrate each other’s successes.
- Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.
Global Benefits
- Remote First Culture
- Health Care Coverage*
- Education Reimbursement*
- Competitive Paid Time Off
- Self‑Care Days
- National Holidays*
- 2 Founder Days + Juneteenth Observed
- Paid Volunteer Time*
- Charitable contribution match*
- Monthly Wellness or Home Office Reimbursement/*
- Access to Modern Health (mental health platform)
- Parental Leave*
- Retirement Plan with match/contribution*
* varies by country
Seeing Beyond the Job Ad
At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!
Engineering Operations Tech Analyst in Birmingham employer: Turnitin
Turnitin is an exceptional employer that fosters a remote-first culture, empowering employees to work with purpose and flexibility while prioritising their well-being. With a commitment to professional growth and a collaborative environment, team members are encouraged to innovate and influence operational strategies in a meaningful way, all while contributing to the integrity of global education.
StudySmarter Expert Advice🤫
We think this is how you could land Engineering Operations Tech Analyst in Birmingham
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already at Turnitin. A friendly chat can open doors and give you insider info on what it’s really like to work there.
✨Tip Number 2
Prepare for the interview by diving deep into Turnitin's products and values. Show us how your skills align with our mission to improve learning outcomes and operational excellence.
✨Tip Number 3
Don’t just talk about your experience; bring it to life! Use real examples of how you've tackled complex problems or improved processes in previous roles. We love seeing practical applications of your skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team and making a difference in education.
We think you need these skills to ace Engineering Operations Tech Analyst in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Engineering Operations Tech Analyst role. Highlight your relevant experience and skills that align with the job description, especially around operational excellence and system behaviour.
Showcase Your Problem-Solving Skills:We love candidates who can turn chaos into clarity! Use your application to demonstrate how you've tackled messy operational problems in the past. Share specific examples that show your analytical thinking and ability to improve processes.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We want to see your communication skills shine, especially since you'll be working with both technical and non-technical teams.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Turnitin
✨Know Your Tools
Familiarise yourself with the tools mentioned in the job description, like Jira Service Management and Grafana. Being able to discuss how you've used these tools in past roles will show your technical aptitude and operational experience.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled messy operational problems in the past. Highlight your ability to create structure in ambiguous environments and how you’ve improved processes or systems to enhance efficiency.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. You’ll need to communicate effectively with both technical and non-technical audiences, so being able to bridge that gap is crucial.
✨Demonstrate a Growth Mindset
Turnitin values passion for learning and integrity. Be ready to discuss how you’ve embraced learning opportunities in your career and how you plan to continue growing in this role. Show them you're not just looking for a job, but a chance to make a meaningful impact.
