b Overview /b p In this role you will manage a portfolio of higher education institutions in Spain and France to maximize value from Turnitin’s software and drive growth. You will build cross‑institution relationships, guide adoption, and identify upsell opportunities, collaborating with Sales, Product, Marketing, and Solutions teams. Your work supports educators and institutions in teaching, learning, and academic integrity while aligning with Turnitin’s mission. You will develop and execute account plans and deliver reviews that demonstrate impact and value. This is a customer‑focused role with international scope and a clear growth trajectory. /p b Pay / Benefits /b ul li Remote‑first culture /li li Health care coverage /li li Education reimbursement /li li Competitive paid time off /li li Parental leave /li li Retirement plan with match /li /ul b Responsibilities /b ul li Manage a portfolio of higher education customers across Spain and France /li li Build relationships with stakeholders at all levels within customer institutions /li li Drive adoption, satisfaction, retention, and long‑term success /li li Develop and execute account plans aligned with customer goals /li li Deliver business reviews, presentations, and customer engagement activities /li li Identify and support upsell, cross‑sell, and renewal opportunities /li li Use customer insights and engagement data to manage risks and growth opportunities /li li Collaborate with Sales, Product, Marketing, and Solutions teams to support customer needs /li li Capture and share customer feedback to improve products and customer experience /li li Generate referrals and develop customer advocates /li li Maintain accurate CRM records and account activity /li li Invest in personal and professional development /li /ul b Key requirements /b ul li 1–2 years of experience in Customer Success, Account Management, or similar client‑facing role /li li Fluent in English, Spanish, and French /li li Strong interpersonal, communication, presentation, and negotiation skills /li li Data‑driven approach and experience using CRM/Customer Success platforms (e.g., Salesforce) /li li Proven ability to work collaboratively with curiosity, accountability, and a growth mindset /li li Understanding of the education technology landscape and institutional challenges around teaching, learning, and academic integrity /li li Demonstrated ability to achieve retention, upsell, and satisfaction targets in a fast‑paced environment /li /ul ul li Interpersonal skills /li li Communication /li li Presentation /li li CRM platforms (e.g., Salesforce) /li li Data‑driven analysis /li li Stakeholder management /li /ul
Associate Customer Success Manager (UK Remote) employer: Turnitin
Turnitin is an excellent employer that fosters a collaborative and innovative work culture, allowing employees to thrive in a remote-first environment while also providing opportunities for occasional travel to vibrant Newcastle. With a strong emphasis on professional growth, employees can enhance their skills in data visualization and revenue analytics, making meaningful contributions to commercial decisions. The company values its team members by offering competitive benefits and a supportive atmosphere that encourages continuous learning and development.
