Technical Support Representative, Tier 1 - Turkish Speaker (UK Remote)

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are.

Experience a remote‑first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well‑being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

You will play a critical role in the delivery of world‑class client support and are responsible for responding to technical and non‑technical customer queries. We are looking for an enthusiastic, self‑motivated individual with a technical or customer support background to expand our Product Specialist team. The successful candidate will possess very strong problem‑solving and communication skills. They will thrive in a fast‑paced, team‑oriented environment, and have the ability to manage multiple tasks simultaneously. This role is best suited for a self‑starter who is comfortable working with internal and external customers.

Responsibilities:

• Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
• Coordinate closely with Engineering and Product Management on all product issues & releases.
• Develop positive customer and cultural relations.
• Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
• Support other strategic initiatives as needed.

Qualifications:

• Bachelor’s degree or applicant with experience working in a customer support role.
• Proven customer service, technical support, or product support experience in a client‑facing environment (non‑internal IT).
• Strong communication and interpersonal skills, with the ability to clearly explain complex concepts.
• Ability to work in a fast‑paced environment, manage multiple projects, set priorities, work independently, and perform under pressure.
• Knowledge of one or more of the following operating systems (Windows, Mac, Linux).
• Experience with Learning Management Systems (e.g., Blackboard, Moodle, Canvas) in a professional setting.
• A good understanding of Microsoft Office products.
• Excellent planning and organisational skills.
• Ability to work with sensitive and confidential material and possess excellent judgement.
• Broad understanding of web technologies and Software as a Service (SaaS).
• Interest in technology and the internet (e.g., programming, building apps, or assembling hardware).
• Additional language skills (Turkish).
• Demonstrated interest in technology (e.g., programming, building apps, hardware, or similar hands‑on experience).

Total Rewards @ Turnitin

At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work. Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates. In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges.

Remote First Culture

• Health Care Coverage*
• Education Reimbursement*
• Competitive Paid Time Off
• Self‑Care Days
• National Holidays*
• Charitable contribution match*
• Monthly Wellness or Home Office Reimbursement/*
• Access to Modern Health (mental health platform)
• Retirement Plan with match/contribution*

* varies by country

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!