Senior Program Manager, Localization (UK Remote) in Newcastle upon Tyne

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Turnitin products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

We are seeking a strategic and experienced Senior Product Program Manager, Localization to support Turnitin's global expansion. You will be responsible for transforming our localization program into a comprehensive strategic approach, ensuring our products, content, and experiences are seamlessly localized and culturally relevant for our international users. You will manage multiple product and program roadmaps with minimal supervision. You will collaborate closely with product, engineering, and UX teams to establish and execute localization strategies, optimize workflows, and maintain exceptional quality standards across all Turnitin offerings. You will collaborate across Product and other teams to improve product quality and operations. Your expertise will be instrumental in shaping the user experience for millions globally, enabling them to engage with our products in a way that feels inherently local. The ideal candidate is an adaptable, data-driven self-starter who effectively identifies and closes product or program operational gaps with minimal support.

Key Responsibilities:

• Localization Program Strategy & Execution: Define, develop, and execute Turnitin’s end-to-end localization strategy in alignment with company objectives. This includes setting success metrics, reporting on progress to leadership, and establishing best practices for scaling localization. Manage project planning cycles, define processes, coordinate stakeholders, and oversee localization workflows from initiation to launch, all while minimizing risks and blockers.
• Global User Experience & Quality: Act as an advocate for global users, ensuring international perspectives in our program outcomes. Establish and ensure high-quality localization standards, linguistic validation, and bug management.
• Language Asset Governance: Update and maintain documentation for product or program developments. Build and scale key asset usage including glossaries, style guides, and AI-ready datasets to support consistent, inclusive brand experiences.
• Operational & Vendor Management: Identify and close product or program operational gaps with minimal support. Oversee vendor evaluations, ensure accurate budget tracking, and manage third-party localization vendor quality.
• Cross-Functional Collaboration: Collaborate across Product and other teams (including technology, marketing, and UX) to organize and facilitate data-driven change management.
• Process Improvement: Serve as a change agent centered on consultation around process and continuous improvement, optimizing workflows from initiation through post-launch.

Qualifications:

• 8+ years of related experience in program, project management, and/or localization.
• Localization Strategy: Demonstrated experience in crafting localization strategy and leading cross-functional initiatives to launch successful localized products.
• Vendor Management: Experience collaborating with and managing localization and linguistics vendors to ensure high-quality delivery.
• Technical Proficiency: Mastery of Translation Management Systems (TMS), Computer-Assisted Translation (CAT) tools, machine translation, and content management systems.
• Program Mastery: Mastery of at least one product line or program AND multiple product functions (e.g., quality, communication, operations).
• Strong operational, organizational, and project management abilities, including experience building and scaling processes from the ground up, and navigating ambiguity and dependencies in an agile environment.
• Exceptional oral and written communication skills in English; ability to influence stakeholders and present plans to diverse audiences.
• Experience working in a highly cross-functional setting, driving results across various teams and time zones.
• Thorough understanding of internationalization (i18n) and globalization (g11n) concepts and standards such as Unicode and CLDR.
• Demonstrated experience applying AI tools, machine translation (NMT), or LLMs to improve localization workflows.
• Familiarity with Agile development workflows, including Scrum or Kanban.
• Experience with localization programs or project management with educational institutions and/or in the EdTech industry.
• Master’s degree in Localization, Linguistics, International Studies, Computer Science, or related field.

Customer Centric: Focuses on the needs of the customer and global users in all actions and decisions.

Action & Ownership: Demonstrates a bias for action and takes ownership of outcomes.

Self-Awareness & Impact: Understands own strengths/weaknesses and their impact on others.

Accountability: Holds oneself responsible for required actions and team goals.

Quality Focus: Sets high standards for our work and strives for continuous improvement and quality assurance so that our internal & external customers get the best possible outcomes.

Resourcefulness: Creates and advances ways of achieving results in new or difficult situations.

Collaboration & Influencing: Effectively communicates and cooperates to achieve outcomes; networks with key contacts outside own area of expertise.

Cultural Awareness: Committed to learning about and understanding the diverse environments and cultures in which Tii operates, both commercially and culturally.

Additional Information:

Total Rewards @ Turnitin: At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work. Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates. In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do.

• Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
• Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
• Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard.
• One Team: We strive to break down silos, collaborate effectively, and celebrate each other's successes.
• Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.

Remote First Culture

• Health Care Coverage*
• Education Reimbursement*
• Competitive Paid Time Off
• Self-Care Days
• National Holidays*
• Charitable contribution match*
• Monthly Wellness or Home Office Reimbursement/*
• Access to Modern Health (mental health platform)
• Retirement Plan with match/contribution*

* varies by country

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!