Account Manager - French Bilingual (UK Remote) in Birmingham

Company Description

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are. Experience a remote‑first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well‑being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.

Job Description

We’re seeking a driven, results‑oriented professional to join us in a dual‑impact role that combines strategic new business acquisition with high‑touch account expansion. This role is ideal for a proactive "hunter‑gatherer" who thrives on identifying new opportunities while simultaneously nurturing deep, value‑based relationships across educational institutions. You will be responsible for the full lifecycle of growth—from closing new deals to identifying strategic cross‑sell opportunities that deepen our impact on teaching, learning, and academic integrity. The ideal candidate is passionate about education and technology, highly collaborative, and capable of working strategically and tactically to deliver measurable results.

Key Responsibilities

• Drive new business growth: Identify, qualify, and close new opportunities within K–12, Higher Education, or assessment markets.
• Own the full sales cycle: From prospecting to negotiation and close, with disciplined pipeline management, forecasting, and account planning.
• Build lasting relationships: Engage stakeholders at all levels—from teachers to district or institutional executives—to influence decisions and strengthen advocacy.
• Deliver consultative solutions: Understand customer challenges and craft tailored solutions that meet their needs.
• Collaborate cross‑functionally: Partner with Product, Marketing, and internal teams to ensure a seamless client experience and relay market feedback.
• Leverage data and insights: Use CRM, usage analytics, and market intelligence to prioritize high‑impact opportunities and optimize territory strategy.
• Represent the brand: Communicate the company’s value proposition effectively through presentations, product demos, pitches, social channels, and industry events.
• Maintain accurate reporting: Document sales activity, pipeline, forecasts, and metrics in Salesforce and other systems to inform business strategy.
• Stay informed: Keep up‑to‑date on industry trends, educational legislation, and territory‑specific opportunities.
• Travel: Up to 25% travel to engage directly with customers, nurture partnerships, and accelerate sales opportunities.

Qualifications

• 2+ years of quota‑carrying experience in EdTech or SaaS sales, with a consistent track record of exceeding targets.
• 2+ years of experience in Customer Success or Account Management, with a history of consistently exceeding retention and expansion targets.
• Native or Fluent in French and English.
• Proven ability to hunt, build, and close new business across complex buying committees.
• Exceptional storytelling and consultative sales skills, connecting customer challenges to product impact inspiring urgency and belief.
• Understanding of the education technology landscape including institutional decision cycles, and procurement processes.
• Strong presentation, negotiation, and relationship‑building skills across technical and non‑technical audiences.
• Proficiency with Salesforce.com and other sales enablement tools.
• Self‑starter with a growth mindset, resilience, and collaborative spirit.

Success Metrics

• Exceeds new business and cross‑sell quotas.
• Exceeds retention and expansion targets.
• Achieves high win rates and maintains accurate forecasts.
• Demonstrates meaningful pipeline growth and expansion within target accounts.
• Builds customer advocacy through consultative engagement and compelling storytelling.
• Expands institutional reach via new executive‑level relationships and partnerships.

Additional Information

Total Rewards @ Turnitin

At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work. Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates. In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote‑first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritises your overall well‑being.

Our Mission

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values

• Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
• Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
• Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard.
• One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes.
• Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.

Remote First Culture

• Health Care Coverage*
• Education Reimbursement*
• Competitive Paid Time Off
• Self‑Care Days
• National Holidays*
• Charitable contribution match*
• Monthly Wellness or Home Office Reimbursement*
• Access to Modern Health (mental health platform)
• Retirement Plan with match/contribution*

* varies by country

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!