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- Tasks: Analyse product usage and identify trends in misuse to enhance our solutions.
- Company: Join a leading tech company focused on integrity in education.
- Benefits: Enjoy remote work, health coverage, education reimbursement, and generous time off.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in the fight against academic dishonesty while developing your skills.
- Qualifications: 3+ years in customer care, strong analytical skills, and experience with SaaS.
The predicted salary is between 30000 - 40000 £ per year.
Key Responsibilities
- Work with our Product usage analyst to understand the impact of essay mills and contract cheating to our products.
- Provide feedback around emerging trends in the misuse of Turnitin.
- Work within the Misuse team and research and analysis methodologies to detect when essay mills are using our online solutions.
- Monitor and analyze internal misuse reports daily to identify anomalies, patterns, and unauthorized activities requiring further investigation.
- Identify and review with Product usage analyst security holes that allow for unauthorized access to Turnitin.
- Work with Product usage specialist to provide Technical Support leadership team accurately regular and ad‑hoc reports related to investigations.
- Document processes and procedures where needed and proactively identify improvements.
- Assist in projects within the Technical Support team to improve identification of potential cases of misuse.
- Assist Product usage analyst on delivery of OKR’s set for the Misuse team.
Qualifications
- Experience in building internal and external customer relationships.
- 3+ years in a successful customer care role.
- User experience of ITS preferably Zendesk.
- Excellent written and verbal communication skills.
- Strong organizational and analytical skills.
- Fluency with using MS Excel or/and Google sheets to an advanced level.
- Past experience of working in a data driven role, where a high attention to detail is required in order to surface and investigate potential trends.
- Understanding of SaaS.
- Experience in understanding suspicious activity in Turnitin.
- Familiarity with reporting with a will to develop these skills.
- Show discretion when handling sensitive data.
- Awareness and understanding of the education sector.
Personal Attributes
- Action-oriented mindset.
- Passion for excellent customer and user experience.
- Ability to work in a fast‑paced environment whilst managing multiple priorities.
- Ability to work independently and perform under pressure.
- Broad knowledge of online software and relevant technologies.
- Excellent interpersonal skills with an ability to form effective working relationships with both internal and external partners.
- Operate with a high level of authenticity.
- Ability to provide impartial feedback in a structured manner.
- Always operating in the interests of Turnitin.
- A keen analytical eye for data discrepancies, working in a methodical fashion.
- Ability to flex time in order to be able to lead and attend meetings in multiple time zones.
- Experience and understanding of cultural differences and how misuse may be viewed and treated within different regions.
Benefits
- Remote First Culture
- Health Care Coverage*
- Education Reimbursement*
- Competitive Paid Time Off
- Self‑Care Days
- National Holidays*
- Charitable contribution match*
- Monthly Wellness or Home Office Reimbursement/*
- Access to Modern Health (mental health platform)
- Retirement Plan with match/contribution*
Associate Product Usage Analyst (UK Remote) employer: Turnitin, LLC
Contact Detail:
Turnitin, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Product Usage Analyst (UK Remote)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or through mutual connections. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching common questions and practicing your answers. We recommend using the STAR method to structure your responses – it helps you showcase your skills effectively!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Associate Product Usage Analyst (UK Remote)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Associate Product Usage Analyst role. Highlight your experience in customer care and any relevant analytical skills that match what we're looking for. We want to see how you can bring your unique flair to our team!
Showcase Your Skills: Don’t hold back on showcasing your written and verbal communication skills! Use clear, concise language and provide examples of how you've used these skills in past roles. Remember, we value strong organisational and analytical abilities, so let those shine through.
Be Data-Driven: Since this role involves a lot of data analysis, make sure to mention your experience with tools like MS Excel or Google Sheets. Share specific instances where you've identified trends or anomalies in data, as this will show us you're ready to tackle the challenges of the job.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values while you’re at it!
How to prepare for a job interview at Turnitin, LLC
✨Know Your Stuff
Make sure you understand the role of an Associate Product Usage Analyst inside out. Familiarise yourself with essay mills, contract cheating, and how they impact products like Turnitin. Brush up on your knowledge of SaaS and be ready to discuss any relevant trends or issues you've noticed in the education sector.
✨Show Off Your Analytical Skills
Since this role requires a keen analytical eye, prepare to demonstrate your ability to identify patterns and anomalies in data. Bring examples from your past experience where you successfully investigated trends or discrepancies, especially using tools like MS Excel or Google Sheets.
✨Communicate Clearly
Excellent communication is key! Practice articulating your thoughts clearly and concisely. Be prepared to explain complex ideas in simple terms, as you'll need to provide feedback and reports to both technical and non-technical stakeholders.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations related to misuse detection and customer care. Think about past experiences where you had to manage sensitive data or resolve conflicts, and be ready to share those stories in a structured way.