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For Companies At a Glance
- Tasks: Lead a team to deliver high-quality recovery services and support local communities.
- Company: Join Turning Point, a leader in drug and alcohol recovery services.
- Benefits: Enjoy 26 days holiday, flexible perks, and career development opportunities.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Strong leadership, communication, and organisational skills required.
- Other info: Dynamic role with potential for extension and growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Job Introduction
Operations Manager Herefordshire (West Midlands)
Fixed term until 31/03/2026
We have a fixed term opportunity for an experienced manager to join us and help shape the future of the service and lead the team to continued success. Opportunities for extension of the role will be confirmed towards the end of the year.
Our Herefordshire (West Midlands) drug and alcohol recovery service is a fully integrated service working with young people, adults and families. There is a focus on partnership working throughout the service to support those in the local community who need assistance to achieve their goals. We deliver treatment and support across the whole of Herefordshire ensuring a holistic and inclusive approach to recovery. We work collaboratively with stakeholders across the county and sector to provide a holistic treatment offer, drawing on the expertise of all services.
Role Responsibility
To lead and develop the team to deliver high-quality person-centred services as directed by the Senior Operations Manager in line with the Business Plan and best practice standards. To work as a key member of the team in delivering the service. To ensure Turning Points vision and values are embedded in the team. To ensure all statutory requirements of the service specification are met.
The role will deputise for the Senior Operations Manager, be an integral part of the service quality improvement plan (including investigations into incidents and feedback), help ensure the high performance of the service and contribute to a learning culture to support colleagues within the working environment.
As Quality, Governance and Safeguarding Lead, the successful candidate will be responsible for ensuring all staff are trained and supported to safeguard our service users, working in partnership with Herefordshire Children\’s Service and Adult Social Services, and in conjunction with the Regional Performance Lead to utilise data and ensure actions are completed.
In addition, the Operations Manager will champion quality interventions, undertake case file audits and establish best practice across the team.
Aligned with our values, the successful candidate will strive to contribute towards the continued development of the service, support the management team to deliver the highest standards of care, and represent the organisation through engagement with partner agencies, service users and other stakeholders.
The Ideal Candidate
We are seeking an enthusiastic, organised and highly attentive individual for a fixed term role within our team (there may be scope for the role to be extended). The Operations Manager will report to the Senior Operations Manager and support the safe and effective delivery of the Herefordshire Recovery Service, with direct responsibility for quality, governance, and safeguarding.
Essential Criteria:
- Demonstratable leadership skills and flexible and adaptable leadership style;
- In depth understanding and ability to operationally and performance manage the functions of the team you lead;
- Excellent communication skills (verbal/written);
- Ability to adapt to respond to colleague, commissioners/partners and people we support;
- Strong organisational, time management and prioritisation skills;
- Ability to remain calm and resilient in high pressure environments.
Desirable Criteria:
- Previous experience managing similar service/team;
- Management qualification or equivalent;
- Excellent local knowledge and experience working with stakeholders across health and social care.
About us
We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career we want to support you in every way we can with our total reward package that includes:
- 26 days paid holiday a year + Bank Holidays, increasing with each year of service up to 28 days + Bank Holidays. Plus the option to buy additional holidays and spread the cost.
Join our team and discover the comprehensive benefits we offer by following this link to explore all the exciting perks available to our employees https://jobs.turning-point.co.uk/benefits.html?utm_source=jobad&utm_medium=referral&utm_content=benefits
Turning Point
Attached documents
<a href=https://join.turning-point.c
Substance Use Operations Manager (Hereford) employer: Turning Point
Contact Detail:
Turning Point Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Substance Use Operations Manager (Hereford)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, workshops, or even online webinars. The more people you know, the better your chances of hearing about job openings before they’re advertised.
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications. A quick email or call to express your enthusiasm can make a huge difference. It shows you’re genuinely interested and proactive, which is exactly what employers love to see.
✨Tip Number 3
Prepare for interviews by researching the company and its values. Understand their mission and how you can contribute to it. Tailor your answers to reflect how your skills align with their goals, especially in areas like quality and safeguarding.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest opportunities and benefits we offer, making it easier for you to land that dream job with us.
We think you need these skills to ace Substance Use Operations Manager (Hereford)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Manager role. Highlight your leadership skills and experience in managing similar services, as this will show us you’re the right fit for our team.
Showcase Your Communication Skills: Since excellent communication is key for this role, use clear and concise language in your application. We want to see how you articulate your thoughts and experiences, so don’t hold back!
Demonstrate Your Organisational Skills: In your application, give examples of how you've successfully managed time and prioritised tasks in high-pressure environments. This will help us understand how you can handle the demands of the Operations Manager position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details about the role and our amazing benefits there!
How to prepare for a job interview at Turning Point
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of an Operations Manager in a substance use recovery service. Familiarise yourself with Turning Point's vision and values, as well as the specific challenges and opportunities within Herefordshire. This will help you demonstrate your knowledge and passion for the position.
✨Showcase Your Leadership Skills
Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in high-pressure environments. Highlight your ability to adapt and respond to various situations, as this is crucial for the role. Use specific instances where your leadership made a positive impact on service delivery.
✨Communicate Clearly
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. During the interview, listen carefully to questions and respond thoughtfully, ensuring you convey your ideas effectively to the panel.
✨Engage with Stakeholders
Since the role involves working collaboratively with various stakeholders, be ready to discuss your experience in partnership working. Share examples of how you've built relationships with other agencies or services, and how these collaborations have led to improved outcomes for service users.
