At a Glance
- Tasks: Lead and manage operations to support individuals overcoming substance use issues.
- Company: Turning Point, a leading health and social care provider in the UK.
- Benefits: 26 days holiday plus bank holidays, career development opportunities, and a supportive culture.
- Other info: Join a not-for-profit organisation dedicated to positive change and employee engagement.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: 5+ years in substance misuse management and excellent communication skills.
The predicted salary is between 40000 - 50000 £ per year.
At Turning Point, we support people across the UK to overcome substance use issues. Your administration skills will make a real difference to the lives of people we work with. An exciting opportunity has arisen to join our Bath.
Key Responsibilities:
- Coordinating the planning of the service to ensure effective service delivery and growth in conjunction with senior Turning Point stakeholders, in accordance with TPs organisation and sector strategies.
- Managing delivery, through effective operational management, of the sector plans within the service to ensure that client outcomes and service delivery are achieved.
- Providing overall leadership for service to enable it to achieve its overall vision.
- Overall accountability for staff within service, delivered via Team Leaders/Managers.
- Direct line management of approximately 6-8 direct reports may include Team Managers, Team Leaders, Clinical Lead, Psychologist etc as required by service.
- Financial accountability up to approximately £3-4 million.
- Developing the budgets and forecasts for service focusing on achieving or exceeding agreed financial targets.
- Ensuring service spending is in line with procurement and financial policies.
- Overall accountability to ensure service delivers contractual requirements and meets needs of People we Support.
- Supporting with escalated incidents and ensuring incident management processes operate effectively with trends/learning reviewed and shared.
- Overall responsibility for ensuring all steps are taken to ensure the health and safety of staff within my service and People we Support.
The Ideal Candidate:
- At least five years experience in substance misuse at a management level.
- Experience of delivering both drug and alcohol services across a range of settings or previous experience of managing an integrated drug and alcohol service.
- Degree level education, or equivalent, and evidence of post graduate training.
- Experience of change management in substance misuse.
- Experience of improving service performance and maintaining that performance within a rapidly changing environment.
- Excellent interpersonal skills in the pursuit of exceptional delivery of service outcomes to a range of stakeholders.
- Excellent communication skills both verbal and written, with the ability to turn technical language into plain English to enable clarity and engagement of clients, staff, colleagues and customers/commissioners.
- Robust and resilient personality that can respond and function within high pressure environments.
- Relationship building with key stakeholders to be able to maximise outcomes.
- Strong organisational and time management skills, helping others to develop and maintain operational delivery.
- Delivering change in both the short, medium and long term.
- Innovation including across social care categories such as substance misuse and mental health.
- Politically astute with an ability to establish positive organisational reputation with key stakeholders.
- Operating across strategic levels.
- Flexible and adaptable leadership style and approach in order to achieve outcomes whilst maintaining employee engagement.
- Ability to lead locally, identifying needs and leading by engaging others at a strategic level to move towards action.
About us: As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.
What Benefits Will I Receive? We know reward looks different to each person and so whether it's ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career we want to support you in every way we can with our total reward package:
- 26 days paid holiday a year + Bank Holidays, increasing with each year of service up to 28 days + Bank Holidays.
- Plus the option to buy additional holidays and spread the cost.
Join our team and discover the comprehensive benefits we offer by following this link to explore all the exciting perks available to our employees.
Operations Manager employer: Turning Point
Turning Point is an exceptional employer dedicated to making a meaningful impact in the lives of individuals facing substance use challenges. Located in Bath, we foster a supportive work culture that prioritises employee well-being and professional growth, offering generous benefits such as 26 days of paid holiday plus bank holidays, with opportunities for further development and recognition. Join us in our mission to drive positive change while enjoying a rewarding career in a not-for-profit environment that invests back into its people and services.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Turning Point.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Turning Point.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Turning Point.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Turning Point. Apply directly through us to stand out!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Turning Point. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Operations Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Turning Point
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Turning Point. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
