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For Companies At a Glance
- Tasks: Lead a team to deliver high-quality recovery services and ensure compliance with standards.
- Company: Join Turning Point, a leading drug and alcohol recovery service in Herefordshire.
- Benefits: Enjoy 26 days of paid holiday, flexible work options, and a supportive culture.
- Why this job: Make a real impact in the community while developing your leadership skills.
- Qualifications: Strong leadership, communication, and organisational skills are essential; experience preferred.
- Other info: Fixed term role until March 2026, with potential for extension.
The predicted salary is between 36000 - 60000 £ per year.
Job Introduction
Operations Manager – Herefordshire (West Midlands)
Fixed term until 31/03/2026
We have a fixed term opportunity for an experienced manager to join us and help shape the future of the service and lead the team to continued success. Opportunities for extension of the role will be confirmed towards the end of the year.
Our Herefordshire (West Midlands) drug and alcohol recovery service is a fully integrated service working with young people, adults and families. There is a focus on partnership working throughout the service to support those in the local community who need assistance to achieve their goals. We deliver treatment and support across the whole of Herefordshire ensuring a holistic and inclusive approach to recovery. We work collaboratively with stakeholders across the county and sector to provide a holistic treatment offer, drawing on the expertise of all services.
Role Responsibility
To lead and develop the team to deliver high-quality person-centred services as directed by the Senior Operations Manager in line with the Business Plan and best practice standards. To work as a key member of the team in delivering the service. To ensure Turning Point’s vision and values are embedded in the team. To ensure all statutory requirements of the service specification are met.
The role will deputise for the Senior Operations Manager, be an integral part of the service quality improvement plan (including investigations into incidents and feedback), help ensure the high performance of the service and contribute to a learning culture to support colleagues within the working environment.
As Quality, Governance and Safeguarding Lead, the successful candidate will be responsible for ensuring all staff are trained and supported to safeguard our service users, working in partnership with Herefordshire Children\’s Service and Adult Social Services, and in conjunction with the Regional Performance Lead to utilise data and ensure actions are completed.
In addition, the Operations Manager will champion quality interventions, undertake case file audits and establish best practice across the team.
Aligned with our values, the successful candidate will strive to contribute towards the continued development of the service, support the management team to deliver the highest standards of care, and represent the organisation through engagement with partner agencies, service users and other stakeholders.
The Ideal Candidate
We are seeking an enthusiastic, organised and highly attentive individual for a fixed term role within our team (there may be scope for the role to be extended). The Operations Manager will report to the Senior Operations Manager and support the safe and effective delivery of the Herefordshire Recovery Service, with direct responsibility for quality, governance, and safeguarding.
Essential Criteria:
Desirable Criteria:
About us
We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package that includes:
Join our team and discover the comprehensive benefits we offer by following this link to explore all the exciting perks available to our employees
Turning Point
Operations Manager employer: Turning Point
Contact Detail:
Turning Point Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with Turning Point's vision and values. Understanding their approach to recovery services will help you align your leadership style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Network with professionals in the health and social care sector in Herefordshire. Building relationships with local stakeholders can provide insights into the community's needs and demonstrate your commitment to partnership working.
✨Tip Number 3
Prepare to discuss your experience in quality governance and safeguarding during interviews. Highlight specific examples where you've successfully implemented best practices or improved service delivery in previous roles.
✨Tip Number 4
Showcase your adaptability and resilience in high-pressure situations. Be ready to share stories that illustrate how you've effectively managed challenges in past roles, as this is crucial for the Operations Manager position.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of the Operations Manager position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Leadership Experience: Emphasise your leadership skills in your CV and cover letter. Provide specific examples of how you've successfully managed teams, improved service delivery, or implemented quality interventions in previous roles.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your verbal and written communication abilities. Use clear, concise language and structure your documents well to demonstrate your organisational skills.
Tailor Your Application: Customise your CV and cover letter for this specific role. Mention your understanding of the drug and alcohol recovery sector and any relevant experience you have working with stakeholders in health and social care.
How to prepare for a job interview at Turning Point
✨Showcase Your Leadership Skills
As an Operations Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on your adaptable leadership style and how you've motivated others to achieve their goals.
✨Understand the Service's Vision and Values
Familiarise yourself with Turning Point’s vision and values before the interview. Be ready to discuss how you can embody these principles in your role and contribute to the service's mission of providing high-quality, person-centred care.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and decision-making skills. Think about situations where you've had to manage high-pressure environments or resolve conflicts, and be prepared to explain your thought process and outcomes.
✨Highlight Your Communication Skills
Excellent communication is key for this role. Be prepared to discuss how you've effectively communicated with various stakeholders, including colleagues, service users, and external partners. Use specific examples to illustrate your verbal and written communication skills.
