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For Companies At a Glance
- Tasks: Lead a team to deliver high-quality recovery services in Herefordshire.
- Company: Join Turning Point, a dedicated organisation supporting drug and alcohol recovery.
- Benefits: Enjoy 26 days paid holiday, flexible work options, and career development opportunities.
- Why this job: Make a real impact in the community while working in a supportive environment.
- Qualifications: Strong leadership skills and excellent communication are essential; management experience preferred.
- Other info: Fixed term role until March 2026, with potential for extension.
The predicted salary is between 36000 - 60000 £ per year.
Job Introduction
Find out if this opportunity is a good fit by reading all of the information that follows below.
Operations Manager – Herefordshire (West Midlands)
Fixed term until 31/03/2026
We have a fixed term opportunity for an experienced manager to join us and help shape the future of the service and lead the team to continued success. Opportunities for extension of the role will be confirmed towards the end of the year.
Our Herefordshire (West Midlands) drug and alcohol recovery service is a fully integrated service working with young people, adults and families. There is a focus on partnership working throughout the service to support those in the local community who need assistance to achieve their goals. We deliver treatment and support across the whole of Herefordshire ensuring a holistic and inclusive approach to recovery. We work collaboratively with stakeholders across the county and sector to provide a holistic treatment offer, drawing on the expertise of all services.
Role Responsibility
To lead and develop the team to deliver high-quality person-centred services as directed by the Senior Operations Manager in line with the Business Plan and best practice standards. To work as a key member of the team in delivering the service. To ensure Turning Point’s vision and values are embedded in the team. To ensure all statutory requirements of the service specification are met.
The role will deputise for the Senior Operations Manager, be an integral part of the service quality improvement plan (including investigations into incidents and feedback), help ensure the high performance of the service and contribute to a learning culture to support colleagues within the working environment.
As Quality, Governance and Safeguarding Lead, the successful candidate will be responsible for ensuring all staff are trained and supported to safeguard our service users, working in partnership with Herefordshire Children\’s Service and Adult Social Services, and in conjunction with the Regional Performance Lead to utilise data and ensure actions are completed.
In addition, the Operations Manager will champion quality interventions, undertake case file audits and establish best practice across the team.
Aligned with our values, the successful candidate will strive to contribute towards the continued development of the service, support the management team to deliver the highest standards of care, and represent the organisation through engagement with partner agencies, service users and other stakeholders.
The Ideal Candidate
We are seeking an enthusiastic, organised and highly attentive individual for a fixed term role within our team (there may be scope for the role to be extended). The Operations Manager will report to the Senior Operations Manager and support the safe and effective delivery of the Herefordshire Recovery Service, with direct responsibility for quality, governance, and safeguarding.
Essential Criteria:
Demonstratable leadership skills and flexible and adaptable leadership style;
In depth understanding and ability to operationally and performance manage the functions of the team you lead;
Excellent communication skills (verbal/written);
Ability to adapt to respond to colleague, commissioners/partners and people we support;
Strong organisational, time management and prioritisation skills;
Ability to remain calm and resilient in high pressure environments.
Desirable Criteria:
Previous experience managing similar service/team;
Management qualification or equivalent;
Excellent local knowledge and experience working with stakeholders across health and social care.
About us
We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package that includes:
26 days’ paid holiday a year + Bank Holidays, increasing with each year of service up to 28 days + Bank Holidays. Plus the option to buy additional holidays and spread the cost.
Join our team and discover the comprehensive benefits we offer by following this link to explore all the exciting perks available to our employees
Turning Point
Attached documents
Operations Manager employer: Turning Point
Contact Detail:
Turning Point Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with the local community and the specific challenges they face regarding drug and alcohol recovery. Understanding the unique needs of Herefordshire will help you demonstrate your commitment to the role and how you can contribute to the service.
✨Tip Number 2
Network with professionals in the health and social care sectors, especially those who work with recovery services. Building relationships with stakeholders can provide valuable insights and may even lead to recommendations that could strengthen your application.
✨Tip Number 3
Prepare to discuss your leadership style and how it aligns with the values of Turning Point. Be ready to share examples of how you've successfully led teams in high-pressure environments, as this will be crucial for the Operations Manager role.
✨Tip Number 4
Research best practices in quality governance and safeguarding within recovery services. Being knowledgeable about current standards and regulations will not only impress during interviews but also show your dedication to maintaining high-quality care.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Understand the Role: Carefully read the job description for the Operations Manager position. Make sure you understand the responsibilities and the skills required, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise your leadership skills and any previous experience managing similar services or teams. Use specific examples to demonstrate how your background aligns with the role's requirements.
Showcase Communication Skills: Since excellent communication is essential for this role, ensure that your application reflects your verbal and written communication abilities. Consider including examples of how you've successfully communicated with stakeholders in past roles.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the key points mentioned in the job description. Discuss how your values align with those of the organisation and express your enthusiasm for contributing to the Herefordshire Recovery Service.
How to prepare for a job interview at Turning Point
✨Showcase Your Leadership Skills
As an Operations Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on your adaptable leadership style and how you've managed performance effectively.
✨Understand the Service's Vision and Values
Familiarise yourself with the organisation's vision and values before the interview. Be ready to discuss how you can embody these principles in your role and contribute to the service's goals, particularly in a recovery context.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to remain calm under pressure. Think of specific situations where you've had to manage crises or conflicts, and be prepared to explain your thought process and outcomes.
✨Engage with Stakeholder Collaboration
Since the role involves working with various stakeholders, prepare to discuss your experience in partnership working. Highlight any successful collaborations you've been part of, especially in health and social care settings, to demonstrate your ability to engage effectively.
