At a Glance
- Tasks: Manage client information systems and lead a supportive team to enhance service delivery.
- Company: Join Turning Point, a leading social enterprise dedicated to improving lives.
- Benefits: Enjoy 34 days of holiday, career growth opportunities, and a supportive culture.
- Other info: Dynamic work environment focused on continuous improvement and employee recognition.
- Why this job: Make a real difference in the lives of vulnerable people through impactful services.
- Qualifications: Experience in IT management and line management, with knowledge of SDLC and data governance.
The predicted salary is between 30000 - 40000 £ per year.
Turning Point supports people with mental health, learning disabilities, substance use, sexual health, and employment needs. We are committed to delivering inclusive, impactful, and user-centred solutions that drive real outcomes for the people and communities we support. We have an exciting opportunity for an experienced Client Services Manager to join our IMT team. As a leading social enterprise, we are driven to provide the highest quality of care and support to some of the most vulnerable people in our society, and our digital platforms are key to seeing the potential of people and empowering them to make the changes needed to live life well.
Role Responsibility
- You will be responsible for the smooth running of current client information systems and line manage the clinical systems support team.
- The main responsibilities would include:
- Ensuring that Turning Point's clinical applications are safely governed, professionally onboarded, supported, maintained, and optimised to deliver operational efficiency, resilience, and service excellence to our key customers and users.
- Supplier management of Client Services and acting as the main contact between Turning Point and its system suppliers.
- Effective cross-organisational relationship management and communication on system functionality and use.
- Liaising with the business to ensure that the clinical support function can respond to the business requirements and associated growth.
- Assisting in the central monitoring of risk and the effectiveness of internal controls.
- Managing incidents and adherence to SLAs in a support environment for clinical applications.
- Leading and developing the Client Services team, fostering a supportive, open, and honest environment that encourages feedback and challenge as well as accountability for delivering excellent service.
The Ideal Candidate
The successful candidate will have experience of line management and working within an IT managerial role in the applications space. Ideally, with a working knowledge of SDLC and exposure to risk, QA, and Data Governance.
We invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.
What Benefits Will I Receive?
We know reward looks different to each person, so whether it's ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career, we want to support you in every way we can with our total reward package. You will get 34 days paid holiday a year, increasing with each year of service up to 36 days, plus the option to buy additional holidays and spread the cost.
Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date.
Client Services Manager in Milton Keynes employer: Turning Point
Turning Point is an exceptional employer dedicated to making a meaningful impact in the lives of vulnerable individuals. With a strong commitment to employee growth, we offer extensive benefits including 34 days of paid holiday, a supportive work culture that values feedback and accountability, and opportunities for career advancement within our innovative digital platforms. Join us in a rewarding environment where your contributions truly matter and help drive positive change in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Manager in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Client Services Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its values. We want to see how you align with our mission at Turning Point. Think about how your experience can contribute to our goal of supporting vulnerable communities.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your past roles, highlight specific achievements that demonstrate your ability to manage client services effectively. We love hearing about how you’ve made a difference!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We appreciate candidates who take the time to express their interest in joining our team.
We think you need these skills to ace Client Services Manager in Milton Keynes
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Services Manager role. Highlight your relevant experience in IT management and line management, and show how your skills align with Turning Point's mission to support vulnerable people.
Showcase Your Experience:Don’t just list your previous jobs; explain how your past roles have prepared you for this position. Talk about your experience with clinical applications, supplier management, and any relevant knowledge of SDLC or data governance.
Be Authentic:Let your personality shine through in your application. We want to see your passion for making a difference in people's lives and how you embody the values of inclusivity and user-centred solutions that Turning Point stands for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the details about the role and our fantastic benefits there!
How to prepare for a job interview at Turning Point
✨Know Your Stuff
Make sure you understand Turning Point's mission and values. Familiarise yourself with their client services and how they support vulnerable people. This will show your genuine interest in the role and help you connect your experience to their needs.
✨Showcase Your Leadership Skills
As a Client Services Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on fostering a supportive environment and driving operational efficiency. Be ready to discuss how you handle feedback and accountability.
✨Understand the Technical Side
Brush up on your knowledge of clinical applications and IT management. Be prepared to discuss your experience with SDLC, risk management, and data governance. This will demonstrate your technical competence and readiness to manage Turning Point's systems effectively.
✨Prepare Questions
Have a few thoughtful questions ready for your interviewers. Ask about their current challenges in client services or how they measure success in this role. This shows that you're proactive and genuinely interested in contributing to their goals.
