Learning & Development Manager / Lead in Manchester

Are you passionate about learning technology and creating great digital learning experiences? We are looking for a highly organised, people-focused Learning Management System Manager to own, develop and continually improve our LMS. This is a key role in ensuring our learning systems, data and digital content are accurate, accessible and aligned to organisational priorities.

You will be a champion for digital learning, confident working with stakeholders across the organisation, and motivated by supporting colleagues to learn, grow and apply learning in practice. As LMS Manager, you will be accountable for the day management, quality and continuous improvement of our Learning Management System and eLearning portfolio. You will ensure high data integrity, effective reporting, smooth system changes and positive user experience for everyone who uses the LMS.

You will work closely with Learning & OD colleagues, SMEs, HR and system vendors, balancing operational delivery with development and innovation. The role operates on a hybrid basis and will involve periodic travel to Manchester.

• Build strong relationships with stakeholders to understand learning, eLearning and data requirements
• Maintain accurate LMS data including users, courses, programmes, sessions, accreditation and content libraries
• Develop and maintain dashboards, reports and datasets to track learning activity, compliance, quality and impact
• Manage LMS change activity, including assessing requests, configuration, testing and communication
• Lead LMS housekeeping, incident management, risk resolution and vendor liaison
• Review, update and improve eLearning content, ensuring quality, version control and alignment with organisational changes
• Support L&OD colleagues and SMEs to design and co-design learning materials within the LMS
• Create intuitive structures for induction pathways, professional development portfolios and qualification frameworks
• Provide first-line LMS support via the L&OD helpdesk, offering clear guidance and proactive issue resolution
• Maintain the LMS data dictionary, site map and asset library to ensure strong governance
• Manage budgets and expenditure associated with LMS hosting and development
• Deliver LMS training and support continuous system improvement

• Advanced experience administering Totara or Moodle LMS, including configuration, testing and optimisation
• Strong skills in data management, Excel reporting and dashboard creation
• Experience managing system upgrades, change requests and competing priorities
• Excellent stakeholder engagement and communication skills
• A quality-driven approach with strong attention to detail
• Experience using learning design and digital tools such as Articulate 360, Adapt, Camtasia, Vyond, Synthesia, Canva or similar
• Confidence supporting others with patience, clarity and empathy
• A commitment to equality, diversity and inclusion in learning design and delivery
• Clear priorities and support for LMS development and reporting
• Access to SMEs, learning technologists and system vendors
• Opportunities to develop your skills in learning technologies, data and project management
• A supportive Learning & OD network that values collaboration and innovation

We are values-led and people-centred. You will be:

• A positive advocate for learning technology
• Flexible, adaptable and solution-focused
• Collaborative and relationship-driven
• Reflective, open and committed to continuous development

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

We know reward looks different to each person and so whether it’s ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career we want to support you in every way we can with our total reward package. You will get 33 days paid holiday a year, increasing with each year of service up to 35 days. Plus the option to buy additional holidays and spread the cost.