At a Glance
- Tasks: Manage client information systems and lead a supportive team to enhance service delivery.
- Company: Turning Point, a leading social enterprise dedicated to improving lives.
- Benefits: 34 days paid holiday, career growth opportunities, and a supportive culture.
- Other info: Join a dynamic team committed to positive change and community impact.
- Why this job: Make a real difference in the lives of vulnerable people while developing your career.
- Qualifications: Experience in IT management and line management, with knowledge of SDLC and data governance.
The predicted salary is between 30000 - 40000 £ per year.
Turning Point supports people with mental health, learning disabilities, substance use, sexual health, and employment needs. We are committed to delivering inclusive, impactful, and user-centred solutions that drive real outcomes for the people and communities we support. We have an exciting opportunity for an experienced Client Services Manager to join our IMT team. As a leading social enterprise, we are driven to provide the highest quality of care and support to some of the most vulnerable people in our society, and our digital platforms are key to seeing the potential of people and empowering them to make the changes needed to live life well.
Role Responsibility
- You will be responsible for the smooth running of current client information systems and line manage the clinical systems support team.
- The main responsibilities would include:
- Ensuring that Turning Point's clinical applications are safely governed, professionally onboarded, supported, maintained, and optimised to deliver operational efficiency, resilience, and service excellence to our key customers and users.
- Supplier management of Client Services and acting as the main contact between Turning Point and its system suppliers.
- Effective cross-organisational relationship management and communication on system functionality and use.
- Liaising with the business to ensure that the clinical support function can respond to the business requirements and associated growth.
- Assisting in the central monitoring of risk and the effectiveness of internal controls.
- Managing incidents and adherence to SLAs in a support environment for clinical applications.
- Leading and developing the Client Services team, fostering a supportive, open, and honest environment that encourages feedback and challenge as well as accountability for delivering excellent service.
The Ideal Candidate
The successful candidate will have experience of line management and working within an IT managerial role in the applications space, ideally with a working knowledge of SDLC and exposure to risk, QA, and Data Governance.
We invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.
What Benefits Will I Receive?
We know reward looks different to each person, so whether it's ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career, we want to support you in every way we can with our total reward package. You will get 34 days paid holiday a year, increasing with each year of service up to 36 days, plus the option to buy additional holidays and spread the cost.
Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date.
Client Services Manager in Cardiff employer: Turning Point
Turning Point is an exceptional employer dedicated to making a meaningful impact in the lives of vulnerable individuals. With a strong commitment to employee growth, we offer a supportive work culture that values feedback and accountability, alongside a generous benefits package including 34 days of paid holiday, which increases with service. Join us in our mission to empower communities while enjoying a fulfilling career in a dynamic and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Manager in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Client Services Manager role.
✨Tip Number 2
Prepare for interviews by researching Turning Point and understanding their mission. We want to see your passion for supporting vulnerable communities shine through. Practice common interview questions and think about how your experience aligns with their values.
✨Tip Number 3
Showcase your skills! Bring examples of your past work that demonstrate your ability to manage client services effectively. We love seeing real-life applications of your expertise, especially in areas like risk management and system optimisation.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. We appreciate candidates who show initiative and enthusiasm, so let them know you’re excited about the opportunity to join the team.
We think you need these skills to ace Client Services Manager in Cardiff
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Services Manager role. Highlight your experience in IT management and line management, and show how your skills align with Turning Point's mission to support vulnerable people.
Showcase Relevant Experience:When detailing your work history, focus on your experience with clinical applications and supplier management. Use specific examples that demonstrate your ability to deliver operational efficiency and service excellence.
Be Authentic:Let your personality shine through in your application. We value authenticity and want to see how you can contribute to our supportive and open environment. Don’t be afraid to share your passion for making a difference!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Turning Point
✨Know Your Stuff
Make sure you understand Turning Point's mission and values. Familiarise yourself with their client services and how they support vulnerable people. This will show your genuine interest in the role and help you connect your experience to their needs.
✨Showcase Your Management Skills
Prepare examples of your line management experience, especially in IT and applications. Be ready to discuss how you've fostered a supportive team environment and handled challenges. This is key for the Client Services Manager role.
✨Understand the Technical Side
Brush up on your knowledge of SDLC, risk management, and data governance. Be prepared to discuss how these areas relate to the role and how you can ensure operational efficiency and service excellence.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, current challenges, and future goals of the Client Services department. This shows you're not just interested in the job, but also in contributing to the team's success.
