Mental Health Recovery Worker

An exciting opportunity has arisen to join our Turning Point Complex Needs Team as a Recovery Worker. This role requires someone passionate about supporting service users in Hertfordshire who are experiencing mental health, substance misuse as well as other complex social issues. You will be offering vital advice, information, and signposting as well as providing practical support to promote wellbeing and recovery.

We require someone who is energetic and enthusiastic about engaging with individuals who may need our service. At Turning Point, we support people across England with mental health issues. As a Recovery Worker, you’ll make a real difference to their lives as you introduce them to the personal, flexible and realistic support they need to improve the quality of their lives in their communities.

Hertfordshire Complex Needs Service provides short term, holistic, community support to adults who are recovering from mental health issues, and additional complex needs including substance misuse, housing issues and other complex social issues. We visit people in their own homes or meet at community locations across the area and working together we design a support package with goals that evolve with people’s changing needs and wishes.

We offer high quality support to help people take control, improve the quality of their lives and face the future with confidence. No matter how complex a person’s needs, whether they’ve tried support services or not in the past, we can provide person-centred support that helps individuals decrease isolation, increase independence, learn new skills, integrate into the community and make the most of every new opportunity.

The service operates on a rota basis: 8-4 / 9-5 / 10-6. Having a driving licence and access to a car is essential.

The key accountabilities of the role are:

• Working in the community and working with Service users in developing flexible and realistic support packages/person centred plans within agreed guidelines or service models.
• Ensuring that a collaborative approach is used, with effective communication links with external professional groups e.g. GPs, Social Services, etc. and to work as an effective member of any multi-disciplinary team.
• Ensuring record keeping is maintained to the required standard at all times and contributing to service monitoring requirements.
• Undertaking responsibility for clinical risk and needs assessment and the formation and implementation of risk management plans.
• Assisting in the development and implementation of service record keeping, procedures and policies.

Proven experience in a similar role along with a good awareness of mental health problems or completion of a relevant degree, a full UK Driving License and access to a vehicle, being flexible, patient and non-judgemental, good IT and Communication skills, good understanding of mental health/complex needs and impact on wellbeing.

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

We know reward looks different to each person and so whether it’s ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package. You will get 31 days’ paid holiday a year, increasing with each year of service up to 33 days. Plus the option to buy additional holidays and spread the cost.