At a Glance
- Tasks: Lead a dynamic team to deliver high-quality substance use services and drive performance improvements.
- Company: Join a supportive organisation focused on recovery and community impact in Wiltshire.
- Benefits: Enjoy 34 days of paid holiday, professional development, and a culture of recognition.
- Other info: This role offers strong regional support and excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in operational management within health or social care is essential.
The predicted salary is between 37000 - 44000 £ per year.
Internal only. Please note that only a 200-word expression of interest is required; submission of a CV is not necessary.
We have an exciting opportunity for an experienced and motivated Operations Manager to join our Wiltshire substance use service and play a key role in shaping and delivering high-quality, recovery-focused support. Our service provides integrated drug and alcohol treatment to adults, young people, and families across Wiltshire. We work closely with partners including health services, social care, and community organisations to deliver a holistic, person-centred approach that supports individuals to achieve sustainable recovery and independence. This is a fantastic opportunity to contribute to service development, drive performance, and embed best practice within a supportive regional structure. You will play a key role in leading the team, strengthening partnerships, and ensuring high standards of governance, safeguarding, and service delivery.
Role Responsibility
- Lead, manage and develop a multidisciplinary team to deliver high-quality, person-centred substance use services
- Ensure delivery aligns with organisational values, the business plan, and best practice standards
- Take responsibility for quality, governance, and safeguarding, ensuring all statutory and contractual requirements are met
- Act as deputy for the Senior Operations Manager when required
- Drive service performance, improvement, and evaluation, contributing to a culture of continuous learning
- Oversee case file audits, incident investigations, and feedback processes to improve outcomes
- Work collaboratively with commissioners, health and social care partners, and other stakeholders across Wiltshire
- Use data and performance insights to inform decision-making and service improvements
- Champion safeguarding practices, working closely with adult and children’s services
- Support financial oversight and ensure effective use of resources within the service
- Promote recovery-focused interventions, independence, and positive risk-taking
The Ideal Candidate
- Proven experience in an operational management role within health, social care, or substance use services
- Strong leadership skills with the ability to motivate, develop, and performance manage teams
- Excellent understanding of service delivery, governance, and safeguarding requirements
- Ability to manage competing priorities in a fast-paced environment
- Strong communication and stakeholder engagement skills
- Highly organised with excellent time management and problem-solving abilities
- Ability to remain calm and effective under pressure
- Experience managing a drug and alcohol or related service
- Knowledge of local systems and partnership working across Wiltshire
- Experience in service development, transformation, or pilot programmes
- Understanding of complex needs, including mental health, housing, and offending behaviours
About You
You’ll bring energy, flexibility, and a genuine commitment to improving outcomes for the people we support. You will be confident in building relationships, driving performance, and embedding a positive, recovery-focused culture within your team. In return, you’ll benefit from strong regional support, opportunities for professional development, and the chance to make a meaningful impact within the community.
What Benefits Will I Receive?
We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package. You will get 34 days’ paid holiday a year, increasing with each year of service up to 36 days. Plus the option to buy additional holidays and spread the cost.
Internal Only - Acting Up Operations Manager - 3 months employer: Turning Point UK
Join our Wiltshire substance use service as an Acting Up Operations Manager and be part of a dedicated team committed to delivering high-quality, recovery-focused support. We offer a supportive work culture that prioritises professional development, with strong regional backing and opportunities for career growth. Enjoy generous benefits including 34 days of paid holiday, increasing with service, and a commitment to recognising and celebrating your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Only - Acting Up Operations Manager - 3 months
✨Tip Number 1
Get to know the team and the service inside out! Spend some time chatting with colleagues and understanding the current challenges and successes. This will not only help you tailor your expression of interest but also show that you're genuinely invested in the role.
✨Tip Number 2
Don’t just focus on your past experiences; think about how you can contribute to the future of the service. Highlight specific ideas or improvements you’d like to implement. This proactive approach can really set you apart from others!
✨Tip Number 3
Network, network, network! Reach out to stakeholders and partners you’ve worked with before. A quick chat or a coffee can lead to valuable insights and even endorsements that strengthen your case for the role.
✨Tip Number 4
Finally, make sure to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are keen to engage with us directly.
We think you need these skills to ace Internal Only - Acting Up Operations Manager - 3 months
Some tips for your application 🫡
Keep it Concise:Since we only need a 200-word expression of interest, make every word count! Focus on your relevant experience and how it aligns with the role. We want to see your passion for improving outcomes in substance use services.
Showcase Your Leadership Skills:Highlight your leadership experience and how you've motivated teams in the past. We’re looking for someone who can drive performance and foster a positive culture, so share specific examples that demonstrate your ability to lead effectively.
Align with Our Values:Make sure to reflect our organisational values in your application. Talk about how you’ve delivered person-centred services and contributed to recovery-focused interventions. This will show us that you understand what we stand for!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your expression of interest and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Turning Point UK
✨Know Your Stuff
Make sure you’re well-versed in the specifics of the substance use service and its operational needs. Familiarise yourself with the latest best practices in recovery-focused support and be ready to discuss how your experience aligns with these.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership abilities, especially in managing multidisciplinary teams. Think about times when you motivated your team or improved performance, and be ready to share these stories during the interview.
✨Understand the Local Landscape
Research the local systems and partnerships in Wiltshire. Being able to discuss how you would engage with health services, social care, and community organisations will show that you’re proactive and ready to hit the ground running.
✨Emphasise Continuous Improvement
Be prepared to talk about your approach to service development and transformation. Share your thoughts on how you would drive performance improvements and ensure high standards of governance and safeguarding within the service.
