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- Tasks: Provide emotional support and guidance to callers facing mental health challenges.
- Company: Turning Point is a leading not-for-profit health and social care provider in England.
- Benefits: Enjoy 31 days paid holiday, career development opportunities, and a supportive work culture.
- Why this job: Make a real difference in people's lives while gaining valuable experience in mental health support.
- Qualifications: Experience in mental health support and excellent communication skills are essential.
- Other info: Flexible shifts available, including evenings, weekends, and bank holidays.
The predicted salary is between 30000 - 42000 £ per year.
At Turning Point, we support people across England with mental health issues. Passionate about people, you\’ll enjoy the scope and support to enhance your own life and career too, as you gain the experience, training, and education you need to progress in your career with us.
The Leicestershire Mental Health Central Access Point provides a listening ear and emotional support to a range of people within Leicester, Leicestershire & Rutland. The helpline supports adults and their families, who may be experiencing difficulties with managing their mental health, through telephone-based support, that explores coping mechanisms and provides information on accessible organisations and services within the local area. Professionals and other organisations are also able to contact the helpline for advice or information on working with people who may be struggling with their mental health.
Our team of dedicated Recovery Workers are on hand to provide confidential support, discuss emotional and practical issues someone might be facing, and explore strategies that may help an individual to cope with their situation.
So, if you are someone who wants to make a difference in the lives of the people we support, this opportunity is perfect for you.
We have Bank opportunities available; the service is available 7 days a week, 365 days a year. Our candidate will be working a mixture of shifts on a 24-hour rolling rota, including bank holidays, evenings, waking nights and weekends.
Please note that the role is based at the Anstey Frith House Leicester.
Role Responsibility
As a helpline recovery worker, you will be a key member of our team, providing emotional support and a listening ear to a wide range of callers.
You will use your knowledge and skills to explore issues relating to mental health and other wider social issues and signpost callers to relevant organisations. You will support callers to utilise coping strategies and offer support and guidance on learning new skills that promote wellbeing. You will be experienced in supporting individuals through emotional distress and crisis situations.
As a helpline recovery worker, you will use your ability to think on your feet to help callers manage their distress and provide crisis support where needed.
The Ideal Candidate
We are looking for someone who can use their knowledge and experience to support individuals with their mental health in a compassionate and recovery focused way. With a naturally ability to make people feel calm and listened to, our candidate uses their skills to help a wide range of callers.
Ideally our candidate hasexperience in the mental health sector and has a proven track record of supporting individuals in distress. Excellent communication skills are essential as well as a calm and professional attitude or is experienced in working with a wide range of other organisations from statutory to third sector.
About us
As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.
We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.
What Benefits Will I Receive?
We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package.
You will get 31 days’ paid holiday a year, increasing with each year of service up to 33 days. Plus the option to buy additional holidays and spread the cost.
Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees.
Job Reference Bank Helpline Recovery – Leicester/11689
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Bank Helpline Recovery Worker employer: Turning Point UK
Contact Detail:
Turning Point UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bank Helpline Recovery Worker
✨Tip Number 1
Familiarise yourself with the mental health landscape in Leicester, Leicestershire, and Rutland. Understanding local services and organisations will not only help you in your role but also show your commitment to supporting the community during your interview.
✨Tip Number 2
Practice active listening skills before your interview. Being able to demonstrate these skills will be crucial in your role as a helpline recovery worker, and showcasing them during your conversation can set you apart from other candidates.
✨Tip Number 3
Research common coping strategies and crisis intervention techniques used in mental health support. Being knowledgeable about these methods will not only prepare you for the job but also impress the hiring team with your proactive approach.
✨Tip Number 4
Network with professionals in the mental health sector. Engaging with others in the field can provide valuable insights and may even lead to recommendations that could strengthen your application with us.
We think you need these skills to ace Bank Helpline Recovery Worker
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Bank Helpline Recovery Worker. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in mental health support. Emphasise any previous roles where you've provided emotional support or worked in crisis situations, as well as your communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of mental health issues. Use specific examples from your past experiences to demonstrate your ability to provide compassionate support.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Turning Point UK
✨Show Your Passion for Mental Health
Make sure to express your genuine interest in mental health support during the interview. Share any personal experiences or motivations that led you to apply for this role, as it will demonstrate your commitment to helping others.
✨Highlight Relevant Experience
Discuss your previous experience in the mental health sector or any related fields. Be specific about the roles you've held and the skills you've developed, especially those that relate to providing emotional support and crisis management.
✨Demonstrate Active Listening Skills
Since the role involves providing a listening ear, be prepared to showcase your active listening skills. You might be asked to role-play a scenario, so practice reflecting back what someone says and responding empathetically.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations involving callers in distress. Think through potential scenarios and how you would apply coping strategies or signpost to relevant organisations effectively.
