At a Glance
- Tasks: Manage stock levels, process orders, and liaise with customers and suppliers.
- Company: Join a supportive team in a dynamic warehouse environment.
- Benefits: Competitive salary, pension scheme, and full training provided.
- Other info: Flexible hours with opportunities for additional shifts based on availability.
- Why this job: Gain valuable skills in customer service and supply chain management.
- Qualifications: Customer service experience preferred but not essential; eagerness to learn is key.
The predicted salary is between 29000 - 29000 £ per year.
Full‑time position working 7 days on, 7 days off shift pattern, 06:00‑18:00 hours.
Duties include:
- Recording and monitoring stock levels
- Updating KPIs
- Order processing
- Receipt checking
- General administration office duties
- Liaising with customers and suppliers to ensure the company's key objectives are achieved
With the full support of our friendly Coldstore Office, you can expect to gain and improve your skills within the department and company. By joining our team, you will receive a good understanding of the warehouse supply chain procedures, competitive pay, and company pension scheme.
Skills and qualities we’re looking for:
- Experience in dealing with customers and suppliers (not essential but preferred)
- Eager to learn and develop within a team
- Capability to work under pressure in a fast‑paced role
- Good teamwork skills
- Ability to use your initiative
- Well organised and logistically minded
- High levels of accuracy
- Experience with Microsoft Office programs
There may be times where additional hours are required to meet the needs of the operation; however, these will be agreed in advance and depending on your availability. Full training will be provided for this role to the right candidate.
Salary for this position is IRO £29,000 per annum depending on experience.
Customer Service Administrator 7 in Newmarket employer: Turners (Soham) Ltd
As a Customer Service Administrator at our company, you will be part of a supportive and dynamic team that values your growth and development. With a competitive salary, a comprehensive pension scheme, and the opportunity to enhance your skills in a fast-paced environment, we foster a culture of teamwork and initiative. Our unique 7 days on, 7 days off shift pattern allows for a balanced work-life experience, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator 7 in Newmarket
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Turners (Soham) Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Turners (Soham) Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator 7 in Newmarket
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Turners (Soham) Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Turners (Soham) Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Turners (Soham) Ltd!
How to prepare for a job interview at Turners (Soham) Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
