At a Glance
- Tasks: Support residents with property issues and manage customer enquiries effectively.
- Company: Join a government organisation dedicated to community support.
- Benefits: Earn £15.60 per hour for 15 hours a week, with potential for longer-term work.
- Other info: Flexible part-time role with opportunities for growth and development.
- Why this job: Make a real difference by helping customers in need while gaining valuable experience.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 15.6 - 15.6 £ per hour.
TurnerFox Recruitment are currently recruiting for a Part-Time Customer Strategy & Support Coordinator to join a government organisation based in the Mansfield area. The role will involve supporting residents who have reported property/subsidence-related issues, so we are looking for someone who is confident dealing with customers who may sometimes be concerned, frustrated or require additional support.
This is a varied customer-focused support role working 15 hours per week across Thursday and Friday (7.5 hours per day). You will be supporting the team with customer complaints, correspondence and incidents, as well as providing administrative support and communicating directly with customers.
The role of Part-Time Customer Support Coordinator will include:
- Monitoring and triaging customer email inboxes and correspondence
- Responding to customer enquiries by telephone and in writing
- Supporting the handling and administration of customer complaints
- Providing support with customer incidents and ensuring information is recorded and communicated appropriately
- Liaising with residents regarding reported property and subsidence-related issues
- Ensuring customers are kept informed and receive a professional and supportive service
- Building positive working relationships with colleagues across the organisation
- Liaising with different departments to obtain information and help progress customer enquiries
- Filing, updating records and maintaining accurate customer information
- Producing letters, emails and other customer correspondence
- Providing general administration and coordination support to the wider team
The ideal candidate for Part-Time Customer Support Coordinator:
- Previous experience in a sensitive customer service, complaints, customer support or administration role
- Experience dealing with customer complaints or more complex/sensitive customer enquiries
- Excellent written communication skills with the ability to produce professional customer correspondence
- A confident and professional telephone manner
- The ability to communicate with customers who may be worried, frustrated or experiencing a difficult situation
- Strong organisation and administration skills
- Good attention to detail and accurate record keeping
- Confidence working with colleagues and stakeholders across different departments
- A patient, empathetic and professional approach
This is a great opportunity for someone looking for a part-time position working two full days per week. The position is initially temporary but has the potential to develop into a longer-term opportunity.
Customer Support Coordinator in Mansfield employer: TurnerFox
Join a supportive government organisation in Mansfield as a Part-Time Customer Support Coordinator, where you will play a vital role in assisting residents with property-related concerns. Enjoy a flexible work schedule of just 15 hours per week, fostering a collaborative and empathetic work culture that prioritises employee growth and community engagement. This position not only offers competitive pay but also the potential for long-term career development within a meaningful public service environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Coordinator in Mansfield
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like TurnerFox and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at TurnerFox and let us see your personality shine through!
We think you need these skills to ace Customer Support Coordinator in Mansfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and TurnerFox.
Get Familiar with Our Brand:Before applying, take some time to learn about TurnerFox and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at TurnerFox
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress TurnerFox.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which TurnerFox will surely appreciate.
