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- Tasks: Support the Permitting & Licensing teams with customer enquiries and administrative tasks.
- Company: Join a dynamic team in Mansfield focused on customer service and efficiency.
- Benefits: Competitive hourly rate and valuable work experience in a supportive environment.
- Why this job: Gain hands-on experience while helping customers navigate permits and licenses.
- Qualifications: Strong communication skills and basic computer proficiency required.
- Other info: Opportunity to develop organisational skills and work in a collaborative setting.
Technical Customer administrator – Temporary vacancy ongoing. Office based in Mansfield, c£13.50-£14.90p.h.
We have an immediate temporary requirement for a technical administrator with great Customer service skills to support the department by managing, reviewing, and maintaining closure information for permits/licences.
Your role will be to provide administrative, clerical and technical support to the Permitting & Licensing teams. Ensure permit and licence applications are handled efficiently, customer enquiries are responded to promptly, and that data, records and processes are accurate and up to date. The officer will help maintain service standards and support the smooth running of the licensing/permissions workflows.
Key Responsibilities / Duties
- First point of contact for customers contacting the Permitting & Licensing team: respond to enquiries via phone, email, letter, forwarding to relevant staff when needed.
- Assist with processing permit / licence applications: check completeness of forms, request further information from applicants, ensure all documents are in order.
- Maintain permitting/licensing databases and record systems (electronic & paper): entering data, updating statuses, tracking deadlines.
- Support mapping / GIS tasks where needed (e.g. locating sites, overlaying property boundaries, verifying coal seam or mining record layers) ‒ basic mapping or coordinate tasks.
- Prepare correspondence: standard letters, reminders, permit certificates, invoices or charging documents.
- Schedule and coordinate internal reviews / sign-offs: flag outstanding tasks to technical/licensing officers; ensure workflow moves smoothly.
- Assist with processing of permit fees / payments / invoicing, ensuring correct documentation.
- Assist with audit or compliance checks of licensing/permitting processes, ensuring documentation meets legal/regulatory requirements.
Skills & Experience Required
- Experience of clerical or administrative work; good organisation, ability to handle multiple tasks.
- Strong customer service skills: polite, clear communication (written & verbal).
- Good computer skills: Microsoft Office (Word, Excel, Outlook); comfortable with databases or document tracking systems.
- Attention to detail; accuracy in data recording / documentation.
- Ability to work under supervision, meet deadlines, prioritise workloads.
- Some knowledge or experience of permitting/licensing or regulatory work.
- Basic understanding of GIS / mapping tools or working with spatial data.
We are an Equal Opportunities Employer.
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Technical Customer Support Administrator - Temporary employer: TurnerFox Recruitment
Contact Detail:
TurnerFox Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Support Administrator - Temporary
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Technical Customer Support Administrator role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer support roles and practice your responses. We want you to shine when discussing your experience with clerical work and customer service skills.
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with Microsoft Office and any databases you've used. Highlighting your attention to detail and ability to manage multiple tasks will definitely catch their eye.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Technical Customer Support Administrator - Temporary
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant administrative experience. We want to see how you can support our Permitting & Licensing teams, so align your past roles with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this temporary role. Be sure to mention your attention to detail and ability to handle multiple tasks, as these are key for us.
Show Off Your Tech Skills: Since this role involves maintaining databases and using Microsoft Office, make sure to mention your proficiency in these areas. If you've worked with GIS or mapping tools, don't forget to include that too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at TurnerFox Recruitment
✨Know Your Stuff
Make sure you understand the basics of permitting and licensing processes. Brush up on any relevant regulations or requirements that might come up during the interview. This shows you're not just a great communicator but also knowledgeable about the field.
✨Show Off Your Customer Service Skills
Prepare examples of how you've handled customer enquiries in the past. Think of specific situations where you resolved issues or provided exceptional service. This will demonstrate your ability to be the first point of contact for customers effectively.
✨Get Familiar with Tech Tools
Since the role involves using databases and possibly GIS tools, make sure you're comfortable with Microsoft Office and any other relevant software. If you have experience with mapping tools, be ready to discuss it. This will highlight your technical aptitude.
✨Organise Your Thoughts
Given the administrative nature of the role, practice articulating how you manage multiple tasks and prioritise workloads. Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing your organisational skills.
