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- Tasks: Maintain and repair high-end security systems while providing excellent customer service.
- Company: Join a dynamic team focused on integrated security solutions across various locations.
- Benefits: Enjoy a competitive salary, flexible hours, and a company vehicle.
- Why this job: Be part of a crucial role that enhances public safety and security.
- Qualifications: Experience in security system maintenance and strong customer service skills required.
- Other info: Flexibility in working hours is essential; apply now to make an impact!
The predicted salary is between 32000 - 54000 £ per year.
Field Service Engineer
Location: M4 corridor, locations between Bristol and Swindon and Donnington
Hours: 8:30 AM - 5:00 PM (Flexible)
Salary: £38,000 - £45,000 (DOE) + Vehicle
About the Role:
We are seeking an experienced Field Service Engineer to handle fault requests, perform planned preventative maintenance (PPM), and provide out-of-hours (OOH) support for high-end, large-scale integrated security systems.
Key Responsibilities:
- Maintain and repair complex Analogue & Digital CCTV Systems across public highways, shopping malls, custodial facilities, and general areas.
- Manage and maintain functional and managed control rooms.
- Provide excellent customer service while working to Service Level Agreements (SLAs).
- Support and maintain Perimeter Detection Systems.
- Execute planned preventative maintenance (PPM).
- Update the helpdesk on job status and outcomes.
What We're Looking For:
- Experience in repair & maintenance of security systems (CCTV, access control, alarms, or fire systems).
- Strong customer service skills.
- Knowledge of Access Control systems with Site Mustering (advantageous).
- A valid driving license.
- Flexibility with working hours when required.
Desirable experience with: PIDs, Galaxy Alarms, Cortech, CEM Access Control, Synergy, Video Matrix Systems, IP Systems, Networks, RAID Recording, and first-line repairs on gates & barriers.
Company vehicle provided!
Interested? Apply now and be part of a dynamic team!
Service Engineer employer: TurnerFox Recruitment
Contact Detail:
TurnerFox Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Familiarise yourself with the specific security systems mentioned in the job description, such as CCTV and access control systems. Having a solid understanding of these technologies will not only boost your confidence but also impress us during the interview.
✨Tip Number 2
Highlight your customer service experience in your conversations with us. Since this role requires excellent customer interaction, sharing specific examples of how you've successfully managed client relationships can set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. We value team members who can adapt to changing schedules, especially for out-of-hours support, so showing your willingness to be flexible can make a positive impression.
✨Tip Number 4
Research our company culture and values before your interview. Understanding what we stand for and how we operate will help you align your answers with our expectations, demonstrating that you're a great fit for our dynamic team.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in repairing and maintaining security systems, particularly CCTV and access control. Use specific examples to demonstrate your skills and achievements in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and flexibility with working hours. Mention your familiarity with the technologies listed in the job description, such as PIDs and Galaxy Alarms, to show you are a good fit for the role.
Highlight Relevant Experience: In your application, emphasise any previous roles where you managed control rooms or executed planned preventative maintenance. This will help illustrate your capability to meet the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Engineer role.
How to prepare for a job interview at TurnerFox Recruitment
✨Showcase Your Technical Skills
Make sure to highlight your experience with security systems, especially CCTV and access control. Be prepared to discuss specific projects or challenges you've faced in the past and how you resolved them.
✨Demonstrate Customer Service Excellence
Since the role requires strong customer service skills, think of examples where you've gone above and beyond for a client. This will show that you understand the importance of maintaining good relationships while working under pressure.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios related to fault requests or maintenance issues, and think through how you would handle them effectively.
✨Know the Company and Its Values
Research the company’s mission and values before the interview. Understanding their approach to customer service and technical excellence will help you align your answers with what they are looking for.
