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- Tasks: Join us as a Field Service Engineer, maintaining high-end security systems.
- Company: Be part of a dynamic team focused on integrated security solutions.
- Benefits: Enjoy a competitive salary, flexible hours, and a company vehicle.
- Why this job: Work with cutting-edge technology while delivering excellent customer service.
- Qualifications: Experience in security system maintenance and strong customer service skills required.
- Other info: Flexibility in working hours is essential; apply now to make an impact!
The predicted salary is between 38000 - 45000 £ per year.
Field Service Engineer Location: M4 corridor, locations between Bristol and Swindon and Donnington
Hours: 8:30 AM - 5:00 PM (Flexible)
Salary: £38,000 - £45,000 (DOE) + Vehicle
About the Role: We are seeking an experienced Field Service Engineer to handle fault requests, perform planned preventative maintenance (PPM), and provide out-of-hours (OOH) support for high-end, large-scale integrated security systems.
Key Responsibilities:
- Maintain and repair complex Analogue & Digital CCTV Systems across public highways, shopping malls, custodial facilities, and general areas.
- Manage and maintain functional and managed control rooms.
- Provide excellent customer service while working to Service Level Agreements (SLAs).
- Support and maintain Perimeter Detection Systems.
- Execute planned preventative maintenance (PPM).
- Update the helpdesk on job status and outcomes.
What We're Looking For:
- Experience in repair & maintenance of security systems (CCTV, access control, alarms, or fire systems).
- Strong customer service skills.
- Knowledge of Access Control systems with Site Mustering (advantageous).
- A valid driving license.
- Flexibility with working hours when required.
- Desirable experience with: PIDs, Galaxy Alarms, Cortech, CEM Access Control, Synergy, Video Matrix Systems, IP Systems, Networks, RAID Recording, and first-line repairs on gates & barriers.
Company vehicle provided!
Interested? Apply now and be part of a dynamic team.
Contact Detail:
TurnerFox Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Familiarise yourself with the specific security systems mentioned in the job description, such as CCTV and access control systems. Having hands-on experience or knowledge about these technologies will give you an edge during interviews.
✨Tip Number 2
Highlight your customer service skills in conversations with us. Since providing excellent customer service is a key responsibility, be prepared to share examples of how you've successfully managed client relationships in previous roles.
✨Tip Number 3
Be ready to discuss your flexibility with working hours. Given that the role requires out-of-hours support, demonstrating your willingness to adapt your schedule can make a positive impression.
✨Tip Number 4
If you have experience with any of the desirable systems listed, such as Galaxy Alarms or IP Systems, make sure to mention this during your discussions. This could set you apart from other candidates and show your technical proficiency.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in repairing and maintaining security systems, particularly CCTV and access control. Use specific examples to demonstrate your skills and achievements in these areas.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and flexibility with working hours. Mention your familiarity with the technologies listed in the job description, such as PIDs and Galaxy Alarms, to show you are a good fit for the role.
Highlight Relevant Experience: In your application, emphasise any previous roles where you managed control rooms or executed planned preventative maintenance. This will help illustrate your capability to meet the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Engineer role.
How to prepare for a job interview at TurnerFox Recruitment
✨Showcase Your Technical Skills
Make sure to highlight your experience with security systems, especially CCTV and access control. Be prepared to discuss specific projects or challenges you've faced in the past and how you resolved them.
✨Demonstrate Customer Service Excellence
Since this role involves providing excellent customer service, think of examples where you've gone above and beyond for a client. This will show that you understand the importance of maintaining strong relationships while meeting Service Level Agreements.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Prepare to explain how you would handle fault requests or perform maintenance under pressure, as this is crucial for a Field Service Engineer.
✨Know the Company and Its Systems
Research the company’s integrated security systems and any specific technologies they use, such as PIDs or Galaxy Alarms. Showing that you’ve done your homework will impress the interviewers and demonstrate your genuine interest in the role.
