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- Tasks: Assist Polish and English customers via calls and emails, providing top-notch support.
- Company: Join a leading employer in Newark, known for valuing its employees.
- Benefits: Enjoy hybrid work options, salary increases, 28 days holiday, and birthday leave.
- Why this job: Be part of a supportive team while making a real impact on customer satisfaction.
- Qualifications: Fluent in Polish and English, with strong problem-solving and communication skills.
- Other info: Training provided; previous customer service experience preferred but not essential.
Location - Newark
£25,800 - £26,800
Hybrid or onsite (depending on experience) working across 5 out of 6 days a week with some weekends involved (Typically a Saturday, must be able to work min. 1 in 2 weekend shifts). Working hours between 05:30 - 22:00, Monday - Sunday.
This is a fantastic opportunity for a fluent Polish Customer Service Agent to join a leading employer in the Newark area.
The Role of Polish Speaking Customer Service Advisor involves:
- Answering and responding to incoming telephone calls and emails from both Polish and English business customers.
- Providing 1st line technical support and excellent levels of customer service.
- Diagnosing technical faults and providing over the phone solutions.
- Investigating customer queries and liaising with internal departments to resolve.
- Escalating technical queries to 2nd line support.
Additional information / company benefits:
- Salary increase with additional supported languages (Spanish, French, Polish, Romanian).
- Salary increase by £1,000 once passed 6 month probation period.
- 28 days of holiday increasing up to 5 more with each year of service.
- Additional paid day off for your birthday.
- Holiday buy/sell scheme (up to 3 days).
- Sick pay - increasing with the length of service.
The ideal candidate for Polish Speaking Customer Service Advisor will:
- Be fluent in both spoken and written Polish and English.
- Able to investigate and resolve problems.
- Able to communicate effectively with all departments and areas of the business.
- Have excellent telephone manner with good customer service skills.
- Have good working knowledge of MS Word.
- Previous customer service experience is essential, technical support experience preferred but not essential as training will be provided.
Interested? Please call TurnerFox Recruitment or email your CV!
Unfortunately, due to the volume of applications received we are unable to respond with feedback to all applicants. If you have not heard from us via telephone or email within 3 days, please assume that your application has been unsuccessful on this occasion. Thank you for applying with us.
Polish Speaking Customer Service Advisor employer: TurnerFox Recruitment
Contact Detail:
TurnerFox Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Polish Speaking Customer Service Advisor
✨Tip Number 1
Make sure to highlight your fluency in both Polish and English during any conversations or interviews. Being able to communicate effectively in both languages is crucial for this role, so emphasise your language skills whenever possible.
✨Tip Number 2
Familiarise yourself with common technical issues that customers might face. This will not only help you in the role but also show your potential employer that you're proactive and ready to tackle challenges head-on.
✨Tip Number 3
Demonstrate your customer service experience by preparing examples of how you've successfully resolved customer queries in the past. This will showcase your problem-solving skills and ability to provide excellent service.
✨Tip Number 4
Be prepared to discuss your availability for weekend shifts. Since the role requires working at least one weekend shift every two weeks, showing flexibility and willingness to work these hours can set you apart from other candidates.
We think you need these skills to ace Polish Speaking Customer Service Advisor
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in both Polish and English. Mention any relevant experiences where you used these languages, especially in customer service or technical support roles.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Focus on your customer service experience and any technical support knowledge you possess.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are the perfect fit for the role. Include specific examples of how you've successfully handled customer queries or provided technical support in the past.
Showcase Problem-Solving Abilities: In your application, provide examples of how you've investigated and resolved customer issues. This will demonstrate your ability to handle the responsibilities outlined in the job description.
How to prepare for a job interview at TurnerFox Recruitment
✨Showcase Your Language Skills
Since the role requires fluency in both Polish and English, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in Polish, so practice speaking clearly and confidently.
✨Prepare for Technical Questions
Even though training will be provided, having a basic understanding of technical support concepts can set you apart. Brush up on common technical issues and solutions that customers might face, and think about how you would explain these over the phone.
✨Highlight Your Customer Service Experience
Be ready to discuss your previous customer service roles and how you've handled difficult situations. Use specific examples to illustrate your problem-solving skills and ability to communicate effectively with customers.
✨Understand the Company Culture
Research the company and its values before the interview. Understanding their approach to customer service and how they support their employees can help you tailor your answers and show that you're a good fit for their team.
