Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical support and troubleshoot issues for customers.
- Company: Join a dynamic support team in Mansfield with a focus on customer satisfaction.
- Benefits: Competitive salary, flexible hours, and opportunities for skill development.
- Why this job: Make a real difference by helping people solve their tech problems every day.
- Qualifications: Strong customer service skills and a passion for IT.
- Other info: Fast-paced environment with great potential for career growth.
The predicted salary is between 30000 - 42000 £ per year.
We're looking for a talented Customer Support Engineer to join our busy support team in Mansfield. You'll deliver high-quality technical support to a variety of customers. This is an exciting opportunity for someone who enjoys troubleshooting, problem-solving, and helping people get the best out of their technology.
Key Responsibilities for the role of Customer Support Engineer:
- First-line support for all clients
- Answer incoming calls and emails, accurately recording issues within our ticketing system
- Perform basic diagnostics across multiple internal systems, escalating issues internally where required, adhering to defined processes and policies.
- Manage and maintain tickets across various workflows, taking ownership of issues, providing regular communication to end users, identifying appropriate solutions, and ensuring all tickets are progressed or resolved within agreed SLAs
- Engage with 3rd parties where applicable to arrange engineer visits.
- Generate quotes for replacement hardware where applicable
- Support with the identification and creation/updating of knowledge articles.
- Provide feedback for, and contribute to, continuous improvement within the team.
The ideal candidate for the role of Customer Support Engineer:
- Excellent customer service skills
- A keen interest in developing skills within IT/Technical industry
- Good communication skills, both written and verbal
- Ability to work on their own, as part of a team, and under pressure
- Good time management and ability to prioritise
- Initiative to diagnose problems
Interested? Send your CV to TurnerFox Recruitment or call on (phone number removed).
Customer Support Engineer in Mansfield employer: TurnerFox Recruitment
Contact Detail:
TurnerFox Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer in Mansfield
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be delivering technical support, brush up on common issues and solutions related to customer support. This will give you confidence during interviews and help you stand out.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team and makes it easier for us to keep track of your application.
We think you need these skills to ace Customer Support Engineer in Mansfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant technical experience. We want to see how you can bring your unique flair to the role of Customer Support Engineer!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky tech issues in the past. We love seeing candidates who can think on their feet and help others get the best out of their technology.
Keep It Clear and Concise: When writing your cover letter, be straightforward and to the point. We appreciate clarity, so make sure you communicate your passion for IT and customer support without any fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at TurnerFox Recruitment
✨Know Your Tech
Brush up on your technical knowledge related to customer support. Familiarise yourself with common troubleshooting techniques and the specific technologies the company uses. This will help you answer questions confidently and demonstrate your problem-solving skills.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about situations where you resolved issues or helped someone understand a technical problem. This will highlight your ability to communicate effectively and empathise with customers.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This shows that you value the interviewer’s input and are keen to understand their needs. It also gives you a chance to think through your responses more thoroughly.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the team dynamics, the tools they use, or how they measure success in the role. It shows your genuine interest in the position and helps you assess if it’s the right fit for you.
