At a Glance
- Tasks: Help customers solve problems and provide excellent support via phone and email.
- Company: Join a growing team in a supportive environment focused on customer service.
- Benefits: Competitive salary, ongoing training, and career development opportunities.
- Other info: Enjoy a varied role with real responsibility and a proactive team culture.
- Why this job: Make a real impact while building a career in IT and technical support.
- Qualifications: Customer service experience and strong communication skills are essential.
Location: Mansfield
Salary: Competitive, depending on experience
Hours: Monday-Friday (rotating shifts: 8:00am-4:30pm / 9:00am-5:30pm) + 1 in 8 weekend cover (rota basis)
Are you passionate about delivering excellent customer service and solving problems? We're looking for a Technical Customer Support Advisor to join our growing support team in Mansfield. This role is ideal for someone who enjoys helping customers, has a logical approach to troubleshooting, and is interested in developing a career in IT or technical support.
What you'll be doing:
- Acting as the first point of contact for customers via phone and email
- Logging and managing support requests using a ticketing system
- Diagnosing and troubleshooting basic technical issues across multiple systems
- Taking full ownership of tickets, ensuring timely updates and resolution within SLAs
- Escalating more complex issues to internal teams when required
- Liaising with third-party providers to arrange engineer visits
- Preparing quotes for replacement hardware where needed
- Creating and updating knowledge base articles
- Contributing ideas to improve processes and customer experience
What we're looking for:
- Proven customer service experience (office, call centre, retail, or similar)
- Strong communication skills (both written and verbal)
- Good problem-solving ability and attention to detail
- Ability to prioritise workload and manage time effectively
- Comfortable working independently and as part of a team
- A proactive attitude and willingness to learn
- Interest in IT or technical support (experience beneficial but not essential)
Why apply?
- Opportunity to build a career in IT / technical support
- Supportive team environment with ongoing training
- Varied role with real responsibility and customer impact
Interested? Send your CV to TurnerFox Recruitment or call (phone number removed) for more information.
Customer Support Advisor in Mansfield employer: TurnerFox Recruitment
Join our dynamic team in Mansfield as a Customer Support Advisor, where you'll thrive in a supportive environment that values your passion for customer service and problem-solving. We offer competitive salaries, ongoing training, and the chance to develop your career in IT, all while making a real impact on our customers' experiences. With a focus on teamwork and personal growth, this is an excellent opportunity for those looking to build a meaningful career in technical support.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor in Mansfield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences relate to the role of a Customer Support Advisor, especially your problem-solving skills.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your responses. Remember, as a Customer Support Advisor, you'll need to convey information effectively, so let your personality shine through.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer Support Advisor in Mansfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Support Advisor role. Highlight any customer service experience you have, and don’t forget to mention your problem-solving skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and your interest in IT. Keep it friendly and professional, and make sure to explain why you’d be a great fit for our team.
Show Off Your Communication Skills:Since strong communication is key for this role, ensure your written application is clear and concise. Avoid jargon and keep your language straightforward – we want to see how well you can convey your thoughts!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at TurnerFox Recruitment
✨Know Your Stuff
Before the interview, brush up on common technical issues and customer service scenarios. Familiarise yourself with the company's products and services so you can speak confidently about how you'd handle customer queries.
✨Showcase Your Communication Skills
Since strong communication is key for a Customer Support Advisor, practice articulating your thoughts clearly. Consider role-playing with a friend to simulate common customer interactions, focusing on both verbal and written communication.
✨Demonstrate Problem-Solving Ability
Prepare examples of past experiences where you've successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your logical approach to troubleshooting.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics, training opportunities, or the ticketing system they use. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
