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For Companies At a Glance
- Tasks: Support B2B customers with orders and queries while ensuring excellent service.
- Company: Join a dynamic team focused on customer satisfaction in Mansfield.
- Benefits: Competitive salary, full training, and a supportive work environment.
- Why this job: Make a real difference in customer experiences and grow your skills.
- Qualifications: Strong communication skills and a proactive attitude are essential.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 22700 - 30000 £ per year.
We are looking for a motivated and organised individual to join our client as a Customer Service Executive. You will play a key role in supporting our mainly B2B customers, with the occasional B2C enquiry, ensuring they receive excellent service and smooth order processing.
What You'll Do:
- Support day to day ecommerce and retail operations
- Assist B2B customers with orders, queries, and product information
- Handle occasional B2C enquiries
- Use platforms such as Freshdesk, Shopify, and other internal systems (full training provided)
- Work closely with the wider team to ensure efficient workflows and great customer experiences
What We're Looking For:
- Strong communication and organisation skills
- Comfortable working in a fast-paced environment
- A proactive attitude and willingness to learn
- Previous experience in customer service, retail, or ecommerce
Interested? Call TurnerFox Recruitment or email your CV today.
Customer Service Executive in Mansfield employer: TurnerFox Recruitment
Contact Detail:
TurnerFox Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Mansfield
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Executive in Mansfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. We want to see how you’ve supported customers in the past, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Executive role. We love seeing enthusiasm and a proactive attitude, so let that personality of yours come through!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. We appreciate well-structured writing, so take the time to proofread and polish your application before hitting send.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at TurnerFox Recruitment
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand key concepts like B2B and B2C interactions, as well as common queries and issues customers face. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Familiarise Yourself with Relevant Tools
Since the role involves using platforms like Freshdesk and Shopify, it’s a good idea to get acquainted with these tools beforehand. Even if you haven’t used them before, knowing their basic functions can give you an edge and show your proactive attitude.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in the role, such as handling a difficult customer or processing an order error. Prepare your responses using the STAR method (Situation, Task, Action, Result) to clearly articulate how you would handle these situations.
✨Show Off Your Communication Skills
As a Customer Service Executive, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your delivery and ensure you come across as approachable and professional.
