At a Glance
- Tasks: Support the Sales team with admin tasks and customer enquiries in a busy office.
- Company: Established business with a dynamic and supportive work environment.
- Benefits: Competitive salary, professional development, and a collaborative team atmosphere.
- Other info: Fast-paced role with opportunities for growth and teamwork.
- Why this job: Join a vibrant team and make a real difference in customer service and sales support.
- Qualifications: Experience in administration or customer service, strong organisational skills, and good IT knowledge.
The predicted salary is between 26100 - 31900 £ per year.
- Sales Office Administrator
- Sutton in ashfield - Fully Office Based c 29,500
Turner Fox Recruitment is working with a well-established business to recruit a Sales Office Administrator to join their busy Sales and Estimating team.
This is a varied role suited to someone with strong administration and customer service skills who enjoys working in a busy office environment and is confident dealing with customers, processing enquiries and supporting a wider sales team.
The Role of Sales Office Administrator
Working alongside the Sales and Estimating team, you'll provide day-to-day administrative support and help ensure customer enquiries and quotations are processed accurately and efficiently.
Your duties are likely to include
- Logging new customer enquiries received by email and post
- Recording enquiry details onto the estimating system
- Preparing and printing relevant documentation
- Creating and maintaining quotation folders
- Acting as a first point of contact for general customer enquiries
- Answering telephone calls and taking messages for the Sales team
- Making follow-up calls to customers regarding quotations
- Obtaining customer feedback and passing this back to the Sales team
- Updating the estimating system with new supplier prices and discount structures
- Assisting with the creation of new estimating kits
- Supporting Sales and Estimating Engineers with quotation preparation
- Completing customer documentation and compliance schedules
- Preparing and sending completed quotations to customers
- Maintaining accurate records and filing
- Scanning, copying, typing and general office administration
- Liaising with other departments as required
- Attending meetings when required
- Supporting the Sales team with general administration duties
- For the role of Sales Office Administrator, we're looking for someone with:
- Previous experience within sales administration, office administration or customer service
- Strong administration and organisational skills
- Excellent attention to detail
- Confident telephone and communication skills
- Good IT skills and experience using Microsoft Office
- Ability to accurately enter and maintain information on computer systems
- Comfortable dealing with customers and colleagues at all levels
- Able to manage a busy workload and prioritise tasks
- Reliable, organised and professional
- A positive attitude and strong team-working skills
If you have previous administration or customer service experience and are looking for a varied role within a busy Sales team, we'd love to hear from you.
Unfortunately, due to the volume of applications received we are unable to provide individual feedback to all applicants.
If you have not heard from us within 3 working days, please assume your application has been unsuccessful on this occasion.
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Sales Office Administrator in London employer: TurnerFox Recruitment
TurnerFox Recruitment is an excellent employer, offering a supportive and dynamic work environment in Sutton in Ashfield. With flexible hours and competitive pay, employees can enjoy a healthy work-life balance while gaining valuable HR experience during a period of growth. The company fosters a culture of development, providing opportunities for professional growth and skill enhancement.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Office Administrator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TurnerFox Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TurnerFox Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Office Administrator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TurnerFox Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at TurnerFox Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TurnerFox Recruitment!
How to prepare for a job interview at TurnerFox Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
