Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support and troubleshoot tech issues.
- Company: Dynamic IT support team in Derby with a collaborative culture.
- Benefits: Hybrid working, hands-on tech exposure, and career progression opportunities.
- Why this job: Join a supportive team and make a real difference in tech support.
- Qualifications: Experience in IT support and strong knowledge of Microsoft 365 and networking.
- Other info: Exciting environment with opportunities to work on modern technologies.
The predicted salary is between 27000 - 36000 £ per year.
IT Support Engineer – 1st & 2nd Line
Location: Derby -Hybrid after training -2 days from home
Salary: 27-36k PA Negotiable dept on exp
Are you an experienced IT Support Engineer looking to develop your career in a dynamic, customer-focused environment? We\’re looking for a talented 1st & 2nd Line IT Support Engineer to join our busy support team in Derby. You\’ll deliver high-quality technical support across Office 365, Windows 10/11, Intune, Azure, networking, and hardware systems – ensuring users receive excellent service every time.
This is an exciting opportunity for someone who enjoys troubleshooting, problem-solving, and helping people get the best out of their technology.
Key Responsibilities for the role of IT Support Engineer
- Provide 1st and 2nd Line IT support via phone, email, remote tools, and ticketing system.
- Diagnose and resolve issues across hardware, software, Office 365, Windows 10/11, Intune, and Azure.
- Troubleshoot problems related to Active Directory, group policies, and user access permissions.
- Configure and deploy PCs, laptops, mobile devices, and peripherals.
- Support network connectivity, printers, and shared resources.
- Escalate complex technical issues to 3rd Line Support or external vendors where necessary.
- Maintain detailed and accurate records using the IT ticketing system.
- Follow IT security, data protection, and backup policies at all times.
Skills & Experience Required
-
Proven experience in IT Support / Helpdesk / Service Desk / Technical Support (1st and 2nd Line).
Strong working knowledge of Microsoft 365 / Office 365, Windows 10/11, Intune, and Azure AD.
Familiar with Active Directory, Group Policy, and basic networking (DNS, DHCP, TCP/IP).
Experience using ITSM / ticketing tools (such as Freshdesk, Zendesk, or ServiceNow).
Excellent troubleshooting, communication, and customer service skills.
Ability to manage multiple tickets and prioritise effectively.
A proactive, hands‑on approach with strong attention to detail.
Benefits
-
Hybrid working (after training period).
Work with a supportive and collaborative IT team.
Hands‑on exposure to a wide range of modern technologies.
Excellent opportunity to progress your IT career in a varied, technical environment.
Interested? Call TurnerFox Recruitment or send your CV
#J-18808-Ljbffr
IT Support Engineer -1st & 2nd Line employer: TurnerFox Recruitment
Contact Detail:
TurnerFox Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer -1st & 2nd Line
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your troubleshooting skills and be ready to demonstrate your knowledge of Office 365, Windows 10/11, and Azure. Practice common interview questions with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. This will help potential employers see your hands-on experience and proactive approach.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it gives you a better chance to stand out!
We think you need these skills to ace IT Support Engineer -1st & 2nd Line
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 1st and 2nd line support, especially with tools like Office 365 and Azure. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you enjoy troubleshooting. We love hearing about your problem-solving skills and how you’ve helped users in the past.
Show Off Your Communication Skills: Since this role involves a lot of interaction with users, make sure your application reflects your excellent communication skills. Use clear and concise language, and don’t forget to mention any customer service experience you have!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at TurnerFox Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows 10/11, and Azure. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Practice Your Communication Skills
Since you'll be providing support via phone and email, practice explaining technical issues in simple terms. This will help demonstrate your ability to communicate effectively with users who may not be tech-savvy.
✨Familiarise Yourself with ITSM Tools
If you have experience with ticketing systems like Freshdesk or ServiceNow, be prepared to talk about how you've used them. If not, do a bit of research on how these tools work, as it shows you're proactive and willing to learn.
✨Show Your Customer Service Side
Think of examples where you've gone above and beyond for a customer or resolved a tricky issue. Highlighting your customer service skills will resonate well, especially in a role focused on helping people with their tech problems.
