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- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and ensure excellent user service.
- Company: Dynamic tech company in Derby with a focus on customer satisfaction.
- Benefits: Hybrid working, supportive team, hands-on tech exposure, and career progression opportunities.
- Why this job: Join a collaborative environment and enhance your IT skills while helping others.
- Qualifications: Experience in IT support, strong knowledge of Microsoft 365, and excellent troubleshooting skills.
- Other info: Opportunity to work with modern technologies and grow your IT career.
IT Support Engineer -1st & 2nd Line
Increase your chances of an interview by reading the following overview of this role before making an application.
Location: Derby -Hybrid after training -2 days from home
Salary: 27-36k PA Negotiable dept on exp
Are you an experienced IT Support Engineer looking to develop your career in a dynamic, customer-focused environment? We\’re looking for a talented 1st & 2nd Line IT Support Engineer to join our busy support team in Derby. You\’ll deliver high-quality technical support across Office 365, Windows 10/11, Intune, Azure, networking, and hardware systems – ensuring users receive excellent service every time.
This is an exciting opportunity for someone who enjoys troubleshooting, problem-solving, and helping people get the best out of their technology.
Key Responsibilities for the role of IT Support Engineer:
Provide 1st and 2nd Line IT support via phone, email, remote tools, and ticketing system.
Diagnose and resolve issues across hardware, software, Office 365, Windows 10/11, Intune, and Azure.
Troubleshoot problems related to Active Directory, group policies, and user access permissions.
Configure and deploy PCs, laptops, mobile devices, and peripherals.
Support network connectivity, printers, and shared resources.
Escalate complex technical issues to 3rd Line Support or external vendors where necessary.
Maintain detailed and accurate records using the IT ticketing system.
Follow IT security, data protection, and backup policies at all times.Skills & Experience Required:
Proven experience in IT Support / Helpdesk / Service Desk / Technical Support (1st and 2nd Line).
Strong working knowledge of Microsoft 365 / Office 365, Windows 10/11, Intune, and Azure AD.
Familiar with Active Directory, Group Policy, and basic networking (DNS, DHCP, TCP/IP).
Experience using ITSM / ticketing tools (such as Freshdesk, Zendesk, or ServiceNow).
Excellent troubleshooting, communication, and customer service skills.
Ability to manage multiple tickets and prioritise effectively.
A proactive, hands-on approach with strong attention to detail.
Benefits
Hybrid working (after training period).
Work with a supportive and collaborative IT team.
Hands-on exposure to a wide range of modern technologies.
Excellent opportunity to progress your IT career in a varied, technical environment.
Interested? Call TurnerFox Recruitment or send your CV
IT Support Engineer -1st & 2nd Line employer: TurnerFox Recruitment
Contact Detail:
TurnerFox Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer -1st & 2nd Line
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. We all know that sometimes it’s not just what you know, but who you know that can land you that interview.
✨Tip Number 2
Prepare for the technical tests! Brush up on your troubleshooting skills and be ready to demonstrate your knowledge of Office 365, Windows 10/11, and Azure. We want you to shine in those assessments!
✨Tip Number 3
Practice your communication skills! As an IT Support Engineer, you’ll need to explain complex issues in simple terms. We suggest doing mock interviews with friends or family to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace IT Support Engineer -1st & 2nd Line
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 1st and 2nd line support, especially with tools like Office 365 and Azure. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing enthusiasm and a bit of personality, so let us know what makes you tick!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky tech issues in the past. We’re all about troubleshooting here at StudySmarter, so showing us your thought process will definitely catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we’ll get your application straight into our system. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at TurnerFox Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows 10/11, and Azure. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Practice Common Interview Questions
Prepare for questions that focus on your customer service skills and technical expertise. Think about how you would handle difficult users or complex issues, and be ready to share examples from your previous roles.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with users, practice explaining technical concepts in simple terms. This will demonstrate your ability to communicate effectively, which is crucial for an IT Support Engineer.
✨Familiarise Yourself with the Company
Research the company’s culture and values. Understanding their approach to customer service and technology can help you tailor your answers and show that you're a good fit for their team.
