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- Tasks: Provide 1st line technical support in French and English to clients.
- Company: Join a friendly team in a supportive environment.
- Benefits: 28 days holiday, hybrid working, and paid volunteer day.
- Why this job: Perfect for problem-solvers who love helping others and want flexible hours.
- Qualifications: Fluency in French and English, strong communication skills.
- Other info: Full training provided; great opportunity for career growth.
French Speaking Technical Support Specialist (Part-Time)
Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.
Location: Newark on Trent
Salary: £26,255 per year (pro-rata)
Job Type: Part-time, Permanent
Hours: Shifts between 5:30am – 10:00pm Monday – Sunday
Are you fluent in French and looking for a Part Time opportunity?
Join our client\’s friendly team as a French-Speaking Technical Support Specialist, where you\’ll provide excellent 1st line technical support to our clients in both French and English. If you\’re passionate about problem-solving, delivering top-notch customer service, and working in a part time role we want to hear from you!
Key Responsibilities for the role of French-Speaking Technical Support Specialist:
Provide 1st line technical support to key clients in both French and English
Log and track incidents using relevant CRM and software systems
Diagnose technical issues and provide over-the-phone solutions
Escalate complex technical queries to 2nd line support
Ensure excellent customer service and support at all times
Meet Service Level Agreements (SLAs) for call handling times, resolutions, etc.
Monitor group mailboxes to ensure all queries are responded to within SLA
Gather feedback from end users via outbound calls when necessaryRequired Skills & Experience for the role of French-Speaking Technical Support Specialist,:
Fluency in French and English (written and spoken)
Strong problem-solving skills with attention to detail
Passion for delivering high-quality customer service
Working hours between 05:30-22:00, Monday – Sunday
Candidates must be available to work weekends as part of the regular schedule
Clear and professional telephone manner
Strong verbal and written communication skills
Experience within a Technical Help Desk / Service Desk environment is an advantage, but not essential – full training providedEmployee Benefits:
28 days of holiday, increasing by 5 days with each year of service
Additional paid day off for your birthday
Holiday buy/sell scheme (up to 3 days)
Sick pay that increases with service length
Paid volunteer day
Employee Assistance Program
Hybrid and remote working options available
Health and wellbeing programme
On-site parking and company events
Referral programme
Sick payHow to Apply:
If you\’re looking for a part time role and the chance to grow in a supportive environment, apply today!
Please apply to TurnerFox on (phone number removed) for more information or email your CV
Unfortunately, due to the volume of applications received we are unable to respond with feedback to all applicants. If you have not heard from us via telephone or email within 3 days, please assume that your application has been unsuccessful on this occasion.
Thank you for applying with us. TurnerFox Recruitment Team
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French Speaking Technical Support Specialist employer: TurnerFox Recruitment
Contact Detail:
TurnerFox Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Speaking Technical Support Specialist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the tech support field. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Practice your pitch! When you get that chance to chat with a recruiter or during an interview, make sure you can clearly explain why you're the perfect fit for the French Speaking Technical Support Specialist role. Highlight your language skills and customer service experience!
✨Tip Number 3
Show off your problem-solving skills! Prepare some examples of how you've tackled technical issues in the past, especially in a bilingual context. This will demonstrate your ability to handle the challenges of the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team and ready to take on the part-time challenge!
We think you need these skills to ace French Speaking Technical Support Specialist
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about being fluent in French and English, make sure to highlight your language skills right at the top of your CV. We want to see how you can communicate effectively in both languages!
Tailor Your Experience: When you're writing your application, focus on any previous experience you've had in technical support or customer service. Even if it’s not directly related, we love seeing how your skills can transfer to this role!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points for your skills and experiences to make it easy for us to read. We appreciate clarity, especially when it comes to technical issues!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at TurnerFox Recruitment
✨Brush Up on Your Language Skills
Since this role requires fluency in both French and English, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play common technical support scenarios in both languages to boost your confidence.
✨Know Your Tech Basics
Familiarise yourself with common technical issues and solutions that might come up in a help desk environment. Being able to discuss these confidently will show your problem-solving skills and readiness for the role.
✨Showcase Your Customer Service Passion
Prepare examples from your past experiences where you delivered excellent customer service. Highlight how you handled difficult situations and resolved issues, as this is key for a Technical Support Specialist.
✨Understand the Company Culture
Research the company and its values. Understanding their approach to customer service and teamwork will help you align your answers during the interview, showing that you’re a great fit for their friendly team.
